Glasgow Grosvenor Hotel

We stayed here for three days while visiting Glasgow. The hotel is across from the botanical gardens, so is a great place to walk through. It is also next to a beautiful residential area, for quiet walks too. It has easy access to a bus route downtown and the subway station is nearby. There are many restaurants within walking distance. The hotel was very comfortable and the staff were all excellent. A good breakfast is provided. It doesn't seem to change, but there is a good selection. The restaurant at the hotel is excellent.

This hotel was a big disappointment. Initial welcome was fine. We were allocated a room which was meant for disabled guests. Once you had a shower, the floor was half covered in water, which made going to the toilet rather tricky. However, only being there for 2 nights it was adequate. The room & bathroom were rather tired overall. ||Due to wet & windy weather we decided to eat at the hotel's restaurant. That was a disaster. Booked meal for 7pm. Alerted them to food intolerances. Their response was to hand over a sheet of paper with known allergens. Fair enough, but not all items on their menu were even mentioned. So steak & chips was the only option. When did it arrive? 8.30pm. We made our displeasure known. To add insult to injury, the 10oz steak was so fatty & grisly, only half of it was edible. At £32 it wasn't cheap. We refused to pay for it. My husband had a burger which was OK. ||In fact, we weren't the only complainants that night. 2 tables beside us had similar complaints. The restaurant said they were very busy that night. But they should have been able to cope. ||Reception staff were inadequate. When asked where the nearest chemist was, they didn't have a clue. Then, when asked about taxis, again they didn't know. It turns out that in the corner of the reception desk there is a button you press for a taxi. They should have known this. ||All in all, it was a very disappointing stay at a hotel which is nowhere near it's 4 star rating.

The best feature about this hotel is its location, within walking distance of many important sights, as well as excellent restaurants. Getting to the City Centre and Merchant City for shopping was relatively easy. The hotel itself is quite dated. Our room overlooked the Botanical Gardens. We are not complaining about the street noise, as the hotel is in a busy city section and we expected the noise. The room was small (also expected) but the fact that it had no central air circulation required us to open all windows to let the musty smell out of the room. There were no amenities, other than a coffee maker, iron/ironing board, in-closet safe, liquid soap, shampoo and conditioner. There was a small table-top fan provided, but not fridge. While the bed linens were good quality, the rest of the room needed basic cleaning and perhaps even upgrades. We had daily maid service, but the carpeted floors were not vacuumed during our entire stay (a week+). The small end table and desk were dusty. There was an upholstered arm chair next to one of the windows, which would have ben lovely, except that the armrests were dirty, worn and sticky to touch. Our toilet broke constantly, once three times in one day. The carpeting throughout the hotel lobby, hallways and other common areas were in need of shampooing. The hotel gives the aura of a once resplendent past, but lack of upkeep renders it shabby and worn out.

Come for the view, stay for the thefts! Stayed here Oct 10-15 2026 The best way to begin this review is by starting with the only positive thing about our stay at the Grosvenor, which is location. The hotel is conveniently placed in the West End of Glasgow which makes it walkable to some key sites like the Botanic Garden and U of G and several historic pubs as well as the subway station at Hillhead. Otherwise our stay was terrible. The room(s) we had allowed a lovely view of the HVAC systems and the parking garage next door. Beds were rock hard and uncomfortable, face cloths are a foreign word here and the rooms are very beat and tired with chips to furniture galore. We ended up moving rooms after someone, an employee presumably, entered our room, left the door ajar and stole a charging cord from us. We had left for the day and asked the front desk to adjust the temperature as there was no room thermostat. We hung the sign indicating the room could be cleaned and when we returned we found that the sign was on the floor in the room, the door was not closed (it had to be forcibly pulled upon exit to seal it). The room was not cleaned except for several pieces of garbage left in the bin and our multi device charging cord was missing. The cord is worth little but the fact that an employee entered our room left us with great unease, but wait it gets worse. I reported this to the front desk and was directed to speak with the manager who said he would check the room access and get back to me. In the interim we asked to be moved to a room with a door that properly locked. Unfortunately that room also had mould in the bathroom. Upon check out I asked if the manager had any news and they staff there couldn’t offer much help but to say that management would follow up. I never received any follow up or apology..in fact I got the sense that everyone in the hotel simply could care less. This escalated the issue from theft to a complete lack of customer service. Unfortunately we can’t recommend staying here given our experiences and complete lack of security. We will be back to Glasgow but definitely not the Grosvenor.

Booked through Itison deal and requested twin room. However on arrival would only give us a double room,saying we could upgrade for £40 per night. Manager on duty was just unhelpful. Girl on desk was excellent and tried her best. Room was adequate, but no fridge? Some bottled water in room would have been nice. Room clean and tidy. Breakfast was fine, restaurant and bar staff were very nice and helpful.....actually a good stay spoiled by unhelpful manager.

Two nights with hardly any sleep. The deluxe rooms overlook the very busy main road and are single glazed. Heavy traffic and a loose manhole cover nearby clanged continuously throughout the night. Having moved to a standard room described as quiet, we were kept awake until 1:30am by function music and furniture rearrangement. The hotel operates a zero-refund policy so even though we had no option but to move to a less expensive room with fewer facilities and overall had a poor experience we were unable to obtain even a partial refund. There are very few hotel parking spaces on the top floor of the car park with 1hr maximum stay at the Waitrose level, which was the alternative suggested by the hotel

The hotel is fine, but calling it four stars is kind of insane. It is firmly three stars. The room itself was clean and decent, but the bathroom seriously needs help. It was rusted and moldy in the shower and around the sink, and the fan didn’t work so the room was constantly steaming everything up. No mini-fridge - kind of a staple in 2025, no? Extremely basic cable channels only, no program rental options, and no option to log into a streaming service despite it being a smart TV. We got excited to see the option on the main menu for casting from our devices (so we could perhaps watch a movie) only to find that the TV was blocked from casting. Why show it as an option on your TV main menu? No water or coffee available to guests beyond breakfast hours. Was rudely scolded and eyed up and down by a very terse male restaurant staff member on our first full day in (very jet lagged) when I was looking for the coffee machine I had been told was on the first floor. All i did was walk through the open door to the breakfast room from the lobby. He wouldn’t let me in just to grab a coffee. That is fine, but then it shouldn’t be advertised and also shouldn’t be met with rudeness and a bit of creepiness too. Front entrance as advertised in their professional photos wasn’t even accessible, which seemed misleading and was also confusing for pickups/dropoffs. Woman at front desk for most of our stay had the personality of soap. She honestly couldn’t be bothered. I genuinely have sympathy for hospitality workers because it’s often a thankless job dealing with public all the time (I’ve done it before myself) but it’s definitely weird that they chose that line of work only to be so unfriendly immediately upon our arrival. Saving grace is the location. But this hotel - a former Hilton (still shown on the side of the building & really needs to be painted over because the faded emblem is symbolic of what has become of this hotel since they relinquished ownership) - desperately needs to be managed by a larger hotel company or something to get it back on track.

The hotel is tired. There’s were stains on the headboard, the pillowcase, cigarette ends and cans out the window, worn furnishings and a hard Mattress. We had to move room because of a knocking/dripping noise that went on all night. We were then told by a staff member that the hotel always gets complaints about the noise in that room. It ruined our first day as we were so tired. We drank in the gin bar, where the cocktails were not great - very lime heavy. We ate in the Bovine restaurant where the chef and staff do not know the difference between cold smoked salmon and hot smoked salmon. The food was disappointing except for the beef cheek which was fabulous. Overall very disappointing and a trip that will not be repeated. Which is a real shame as it is in a fantastic location and has the potential to be great.