Glasgow Grosvenor Hotel

We stayed here for three days while visiting Glasgow. The hotel is across from the botanical gardens, so is a great place to walk through. It is also next to a beautiful residential area, for quiet walks too. It has easy access to a bus route downtown and the subway station is nearby. There are many restaurants within walking distance. The hotel was very comfortable and the staff were all excellent. A good breakfast is provided. It doesn't seem to change, but there is a good selection. The restaurant at the hotel is excellent.

This hotel was a big disappointment. Initial welcome was fine. We were allocated a room which was meant for disabled guests. Once you had a shower, the floor was half covered in water, which made going to the toilet rather tricky. However, only being there for 2 nights it was adequate. The room & bathroom were rather tired overall. ||Due to wet & windy weather we decided to eat at the hotel's restaurant. That was a disaster. Booked meal for 7pm. Alerted them to food intolerances. Their response was to hand over a sheet of paper with known allergens. Fair enough, but not all items on their menu were even mentioned. So steak & chips was the only option. When did it arrive? 8.30pm. We made our displeasure known. To add insult to injury, the 10oz steak was so fatty & grisly, only half of it was edible. At £32 it wasn't cheap. We refused to pay for it. My husband had a burger which was OK. ||In fact, we weren't the only complainants that night. 2 tables beside us had similar complaints. The restaurant said they were very busy that night. But they should have been able to cope. ||Reception staff were inadequate. When asked where the nearest chemist was, they didn't have a clue. Then, when asked about taxis, again they didn't know. It turns out that in the corner of the reception desk there is a button you press for a taxi. They should have known this. ||All in all, it was a very disappointing stay at a hotel which is nowhere near it's 4 star rating.

The best feature about this hotel is its location, within walking distance of many important sights, as well as excellent restaurants. Getting to the City Centre and Merchant City for shopping was relatively easy. The hotel itself is quite dated. Our room overlooked the Botanical Gardens. We are not complaining about the street noise, as the hotel is in a busy city section and we expected the noise. The room was small (also expected) but the fact that it had no central air circulation required us to open all windows to let the musty smell out of the room. There were no amenities, other than a coffee maker, iron/ironing board, in-closet safe, liquid soap, shampoo and conditioner. There was a small table-top fan provided, but not fridge. While the bed linens were good quality, the rest of the room needed basic cleaning and perhaps even upgrades. We had daily maid service, but the carpeted floors were not vacuumed during our entire stay (a week+). The small end table and desk were dusty. There was an upholstered arm chair next to one of the windows, which would have ben lovely, except that the armrests were dirty, worn and sticky to touch. Our toilet broke constantly, once three times in one day. The carpeting throughout the hotel lobby, hallways and other common areas were in need of shampooing. The hotel gives the aura of a once resplendent past, but lack of upkeep renders it shabby and worn out.

We stayed at the Grosvenor for 2 nights in a deluxe room with breakfast. I believe the hotel was fully booked, but at no time did it seem overwhelmed by guests. The hotel is very nicely decorated throughout and didn't look tired. Check in was good and friendly. Our room was facing the Botanic gardens which was nice. There was plenty of space in the room and everything worked ok. The shower was pretty good and there was sufficient storage. At breakfast, there were plenty of staff and we had no problems being seated even though it was quite busy. The food was very good (usual fried breakfast and pastries) and there was more than enough of everything. We were at the hotel for a wake, hosted by the hotel and they did a great job with the food and service. The staff were particularly understanding of the event. We used the BeGin Bar for 2 nights the bar staff were very nice and really interacted with us which was a very nice experience. A number of family members stayed at the same time and we all had a good experience. All in all a very nice visit and we will return.

The hotel is fine, but calling it four stars is kind of insane. It is firmly three stars. The room itself was clean and decent, but the bathroom seriously needs help. It was rusted and moldy in the shower and around the sink, and the fan didn’t work so the room was constantly steaming everything up. No mini-fridge - kind of a staple in 2025, no? Extremely basic cable channels only, no program rental options, and no option to log into a streaming service despite it being a smart TV. We got excited to see the option on the main menu for casting from our devices (so we could perhaps watch a movie) only to find that the TV was blocked from casting. Why show it as an option on your TV main menu? No water or coffee available to guests beyond breakfast hours. Was rudely scolded and eyed up and down by a very terse male restaurant staff member on our first full day in (very jet lagged) when I was looking for the coffee machine I had been told was on the first floor. All i did was walk through the open door to the breakfast room from the lobby. He wouldn’t let me in just to grab a coffee. That is fine, but then it shouldn’t be advertised and also shouldn’t be met with rudeness and a bit of creepiness too. Front entrance as advertised in their professional photos wasn’t even accessible, which seemed misleading and was also confusing for pickups/dropoffs. Woman at front desk for most of our stay had the personality of soap. She honestly couldn’t be bothered. I genuinely have sympathy for hospitality workers because it’s often a thankless job dealing with public all the time (I’ve done it before myself) but it’s definitely weird that they chose that line of work only to be so unfriendly immediately upon our arrival. Saving grace is the location. But this hotel - a former Hilton (still shown on the side of the building & really needs to be painted over because the faded emblem is symbolic of what has become of this hotel since they relinquished ownership) - desperately needs to be managed by a larger hotel company or something to get it back on track.

We stayed at the Grosvenor Hotel for two nights the end of May. Until recently, it had been a Hilton Hotel, but is no longer. It had good reviews and was in a good location, but our experience was quite poor. We arrived somewhat late due to a delayed flight, and after dinner we discovered that none of the outlets in our room were working. The front desk sent someone up to reset the breaker, but this only worked for a few minutes. We could not charge any of our devices. A couple of hours later we woke up and heard incessant dripping and found that the bathroom ceiling was significantly leaking. When we called the front desk again, the only help they offered was to send up a bucket. Having tracked down the hotel manager in the morning, he finally offered to provide us with a new room. He agreed we would not be charged for our first night's stay, but upon checkout the room charge was on our bill. We had to track him down again to adjust the charges. Despite the good location, we would never stay there again.

Hi stayed this hotel yesterday for my first anniversary that should have been so special but far from it, booked hotel room for a night sent several emails about making arrangements to make my room special for my wife but didn’t receive any reply back, got to hotel and was meant to get room with view of botanic gardens but was put in a tiny room at the back of hotel looking on to a car park and roof top, room was boiling hot with no fridge, and to top it off shower wasn’t working right, complained but was told there was no other room even know I explained this wasn’t the room I paid for. Couldn’t sleep as was to hot in room and the beds are very uncomfortable, please if you want a good enjoyable night away steer clear of this hotel.I will never use the hotel/ slash company again.

Don't expect luxury or hot water, stayed on Friday night, the hotel was quiet receptions were friendly and helpfull, then we got to our room, to say it was the in need of refurbishment would be generous. The headboard had 2 greasy worn spots on it. The curtain was hanging off the rail. Then natured called and I went to the bathroom, the toilet seat was the wrong size for the pan and was from a £1 shop. The toilet role holder fell to pieces when I touched it. So positives the bed and pillows were Fab. Then we got to 10.30am and shower time. We got about 3 min of warmish water then brisk freezing water. So £198 a night. Feeling ripped off. I also didn't notice on booking there is No Ac or in room heating. So no control of the room |temperature. |Should of realised I had made a mistake on the the way to our room when I stepped over the silver duct taped holding the carpet together in the corridor.