Glasgow Grosvenor Hotel

We stayed at the Grosvenor Hotel for two nights the end of May. Until recently, it had been a Hilton Hotel, but is no longer. It had good reviews and was in a good location, but our experience was quite poor. We arrived somewhat late due to a delayed flight, and after dinner we discovered that none of the outlets in our room were working. The front desk sent someone up to reset the breaker, but this only worked for a few minutes. We could not charge any of our devices. A couple of hours later we woke up and heard incessant dripping and found that the bathroom ceiling was significantly leaking. When we called the front desk again, the only help they offered was to send up a bucket. Having tracked down the hotel manager in the morning, he finally offered to provide us with a new room. He agreed we would not be charged for our first night's stay, but upon checkout the room charge was on our bill. We had to track him down again to adjust the charges. Despite the good location, we would never stay there again.

Don't expect luxury or hot water, stayed on Friday night, the hotel was quiet receptions were friendly and helpfull, then we got to our room, to say it was the in need of refurbishment would be generous. The headboard had 2 greasy worn spots on it. The curtain was hanging off the rail. Then natured called and I went to the bathroom, the toilet seat was the wrong size for the pan and was from a £1 shop. The toilet role holder fell to pieces when I touched it. So positives the bed and pillows were Fab. Then we got to 10.30am and shower time. We got about 3 min of warmish water then brisk freezing water. So £198 a night. Feeling ripped off. I also didn't notice on booking there is No Ac or in room heating. So no control of the room |temperature. |Should of realised I had made a mistake on the the way to our room when I stepped over the silver duct taped holding the carpet together in the corridor.

Sonam helped me during my stay after my travel agent messed up our reservation, and she was an absolute delight and incredibly helpful. She really helped salvage a terrible start to a trip, and I appreciate her greatly. Thomas, one of the bartenders, was very funny and showed us a great time as well. Great service all around.

This place is regarded as a first class hotel - it certainly charges first class prices - but we found everything about it pretty average. The room was okay and the location in the West End is fabulous for a drink or a meal or a charity shop but nothing the hotel offers justifies the asking price. Breakfast was lovely but the staff on duty were clearly stressed out and overall the stay was disappointing. It seems to me they charge premium rates for staying in the West End. Stayed in better city centre hotels for a fraction of the price.

Really can’t understand the poor reviews on here. |We stayed for 2 nights in a family room, which was on the 3rd floor and had 2 double beds. Room was very clean, well maintained and had everything you’d expect in a 4 star hotel. Beds were comfy, plenty of towels provided, safe, iron and ironing board, tea and coffee facilities etc. |Breakfast was well laid out and plentiful. Served until 11am at weekend and 10am on weekdays. |All staff we encountered were friendly. |We did encounter some street noise and people leaving nightclubs at 3am on Saturday night, despite overlooking the car park at the back of the hotel, as we left the window open. Air con would be great! |Parked easily on top floor of Waitrose car park which has spaces for hotel guests. A bit of a pain to lug all your belongings from but not a big problem. |All in all very happy with our stay.

Had an overnight stay with my family, rooms were very clean and comfortable. Had lovely cocktails at Be Gin bar and delicious food at Bo Vine restaurant. Great service, friendly staff, ideal location for events and sightseeing in the West End. Will definitely stay again.

Our travel agent messed up our bookings and Sonam was so helpful in helping us correct those issues. Very patient and great service. She really helped salvage a rough start to our trip.

We were let down badly by the team at the Grosvenor hotel. During the red weather warning a month or so ago, we were unable to travel for our two night stay and the gig we were attending was cancelled. We were told by the Grosvenor that we could only get a refund for one of the two nights we were due to stay, despite the second night still being affected by amber weather warnings. The back and forth we had with Booking.com and customer services at the hotel was, frankly, embarrassing. In order to cut out the middle man we tried to phone the customer service number and front desk at the hotel, both of which appeared to be unattended for hours at a time. The only direct communication we received from the hotel was the offer of a partial refund on booking.com. Perhaps this is a lesson for us in taking out travel insurance even if its for a trip somewhere 30 miles away, or perhaps one that teaches us that a previously fantastic hotel is just now a tired carcass of what it once was, determined to squeeze every penny out of its guests. We eventually changed the booking free of charge to the date we hoped the gig would take place rather than take a £120 hit. It worked out in the end for us but we are so disappointed in the lack of goodwill from the hotel and the way they handled the interaction. To add to this, our hotel room was tired, there was a loud dripping sound coming from the walls and our toilet did not flush properly. As a nice bonus, our wash hand basin was cracked, one of our towels was dirty, the headboard of the bed was marked/ stained and we even found a cleaners room key in our pillow case. We will not be back.