Glasgow Grosvenor Hotel

Really can’t understand the poor reviews on here. |We stayed for 2 nights in a family room, which was on the 3rd floor and had 2 double beds. Room was very clean, well maintained and had everything you’d expect in a 4 star hotel. Beds were comfy, plenty of towels provided, safe, iron and ironing board, tea and coffee facilities etc. |Breakfast was well laid out and plentiful. Served until 11am at weekend and 10am on weekdays. |All staff we encountered were friendly. |We did encounter some street noise and people leaving nightclubs at 3am on Saturday night, despite overlooking the car park at the back of the hotel, as we left the window open. Air con would be great! |Parked easily on top floor of Waitrose car park which has spaces for hotel guests. A bit of a pain to lug all your belongings from but not a big problem. |All in all very happy with our stay.

Had an overnight stay with my family, rooms were very clean and comfortable. Had lovely cocktails at Be Gin bar and delicious food at Bo Vine restaurant. Great service, friendly staff, ideal location for events and sightseeing in the West End. Will definitely stay again.

We were let down badly by the team at the Grosvenor hotel. During the red weather warning a month or so ago, we were unable to travel for our two night stay and the gig we were attending was cancelled. We were told by the Grosvenor that we could only get a refund for one of the two nights we were due to stay, despite the second night still being affected by amber weather warnings. The back and forth we had with Booking.com and customer services at the hotel was, frankly, embarrassing. In order to cut out the middle man we tried to phone the customer service number and front desk at the hotel, both of which appeared to be unattended for hours at a time. The only direct communication we received from the hotel was the offer of a partial refund on booking.com. Perhaps this is a lesson for us in taking out travel insurance even if its for a trip somewhere 30 miles away, or perhaps one that teaches us that a previously fantastic hotel is just now a tired carcass of what it once was, determined to squeeze every penny out of its guests. We eventually changed the booking free of charge to the date we hoped the gig would take place rather than take a £120 hit. It worked out in the end for us but we are so disappointed in the lack of goodwill from the hotel and the way they handled the interaction. To add to this, our hotel room was tired, there was a loud dripping sound coming from the walls and our toilet did not flush properly. As a nice bonus, our wash hand basin was cracked, one of our towels was dirty, the headboard of the bed was marked/ stained and we even found a cleaners room key in our pillow case. We will not be back.

I was worried un necessarily after reading recent reviews. We had a lovely stay this past weekend for the Hyrox competition at the Ovo Hydro. The staff were friendly and welcomed us before checking us in when check in opened. The room was clean and warm, everything in good working order. The shower was powerful, the bathroom very clean. No street noise at all. We were over the front looking towards Waitrose next door. Breakfast was plentiful and tasty. There was a small coffee stain on the white bedding but that really would be the only thing that wasn’t done well. We had a comfortable stay and slept very well both before and after my hyrox competition. Thank you Glasgow

Stayed only two nights and the location was excellent for what we wanted to do around Glasgow. However, one cannot help feeling that the Grosvenor’s best days could be behind it. If our room was a ‘deluxe’ double then heaven forbid what you’d get in a basic. The advertised picture of our room was accurate, but I imagine taken more than a few years ago. The lobby looks dull, dark and dated and you’ll need to get in early if you want parking (which is inconveniently across the road on top of Waitrose). A staff member described the room as suffering from “wear and tear”, we couldn’t disagree and although we enjoyed our stay and the bed was comfortable, we wouldn’t want to be there more than a couple of nights. Which is what you’d expect to hear about the budget hotel chains not one with ‘higher’ aspirations and the higher charges to match.

Sadly the negative reviews ring true. Just checked in. Was told botanical garden view. Street view. With a tree - suppose that's considered a view , since it may be coming from the botanical gardens. Sink cracked, toilet disgusting, room old and badly needs redone. Not looking forward to this stay.

Checked in, all going okay and met our friends who were also staying at the hotel. There was a boxing event, birthday and wedding on in the hotel. We were put in a room right above the main door where there were groups of folk outside shouting all night and what sounded like furniture being moved or stacked - the noise went on until 2:30AM so we got no sleep until then. We decided to check out at 6AM and go home.||We used to live on Great Western Road for 12 years so well used to a bit of noise but this was something else.||The front desk manager was apologetic and said we should have been given the choice to stay in the quiet zone.||A total waste of £160.||Was told of the bad reputation of this hotel before staying and wish we could have cancelled.

Gift from daughter for Ruby anniversary, overnight DBB. Had read differing reviews so went in with doubts but was excellent, from check in till checkout. Dinner was really good. Would recommend highly. Will definitely be back.