Glass Light Hotel & Gallery, Autograph Collection

I stayed at the Glass Light Hotel & Gallery in Norfolk and absolutely loved it. The hotel has such a unique vibe, modern, artsy, and beautifully designed. It is a little on the smaller side, but that actually made it feel super cozy and intimate. Everywhere you turn, the aesthetic is stunning, from the lobby to the rooms. My room was clean, comfortable, and felt so peaceful. The atmosphere throughout the hotel is calm and creative, which made the whole stay feel special. It honestly didn’t feel like a regular hotel, more like a boutique art experience. If you want a stylish and relaxing place to stay in Norfolk, I definitely recommend the Glass Light Hotel. I would stay here again without hesitation.

Had a one-night stay at the Glass Light Hotel and Gallery. This is an Autograph Collection Hotel. We have stayed at other hotels in this collection, and this one was not at the top of that list. It's not that it's a bad hotel, but given the expense of staying there ($400+) per night, we expected a little more. Our room was attractive and quiet, though a little cramped compared to other Autograph Hotels we have stayed in. The bed and nightstands were the only furniture in the room, and a chair would have been nice for doing computer work or reading. The bed was a low bed, which we prefer, and was comfy. The bathroom was spacious, but it only had one sink. We had dinner at the Glass Light Restaurant. This is an elegant restaurant with very high ceilings, which made the atmosphere a little noisy. There was a good crowd dining on the night we were there, and the bar was busy. I had the scallops, and while they were tasty and beautifully presented, the price was exorbitant at $48.00 for four small scallops and as many pieces of pork belly. Drinks were also high at $19.00 for a martini that was served in a small tulip glass. Our breakfast was very good. Theresa at the front desk was an encyclopedia of Norfolk knowledge and very helpful with dining and sightseeing information. The location is convenient. Parking was valet, unless we wanted to haul our luggage down the flight of stairs in the parking lot. The elevators were not working. There was not much room to park and wait for the valet. Overall, our stay was okay, but we expected more. The Gallery of Glass Art was beautiful! So many unique pieces by renowned glass artisans were amazing! We have never seen anything like it.

DO NOT BOOK THIS hotel. Rudest hotel staff ever. On my last 2 visits it’s been a complete disaster. The rooms are dirty, they are not ready in time and as a Titanium member of Marriott, you would think they would check my requirements, of which they are only feather free and not bear an elevator. I visited in August and at 5pm my room was not ready. When they said it was ready, it was filthy and had feather pillows. This time in November I they gave me a room with a bed that looked slept in and the mini fridge was full of takeout food. Oh, and not feather free. So now I’m sitting in the lobby for 30min waiting in the manager who has not bothered to come down and speak to me with a room that isn’t ready. Please Marriott help this hotel and its staff understand how basic human kindness is a thing now.

This is the best hotel in the marriot collection. Food, service, theme, I feel like I’m in another country when I come here. I’ve stayed in Marriot’s all around the world and all over the states. I prefer autographs for that European feel and this autograph tops them all. I’m not a big Norfolk fan so im thankful for this hotel to make all my days and nights better when I do come here. Great work hotel staff!

I’ve stayed at this hotel many times before, but on this trip I experienced the best customer service so far. From the moment I arrived, the valet Joseph stood out. He was consistently friendly, helpful, and professional every single day. Every staff member I interacted with, even briefly in passing, was welcoming. Whether at the elevators or in the hallways, employees always greeted me with a smile and a hello. The ladies at reception were especially amazing. Naya (sorry if the spelling is wrong but it rhymes with Maya) not only provided excellent service but also remembered me by name, which makes a difference. The lobby and art gallery are beautiful and always enjoyable to walk through. I haven’t tried the restaurant since the menu is very seafood heavy, but it is always busy, so I assume the food must be good. As for the rooms, they are fine. Nothing particularly special, but I continue to choose this hotel every time I am in town because of the location, cleanliness, and outstanding customer service. Overall, this stay was the best one yet thanks to the people who work here. I look forward to returning again.

We’ve stayed at this location quite a few times in the past years . This stay wasn’t up to typical standards of Autograph Locations that we’ve stay at. Not long after we got to our room I requested a couple more blankets from the front desk. I was told they would be delivered shortly. Made a second request hours later and was told 5 minutes someone would bring them. Blankets never came. The remote was also jacked up. The remote had holes in it where the directional arrows were located. I had to use the room ink pen to help operate it. Thought about calling the front desk but since no one ever came with the blankets I didn’t have any confidence that the remote issue would be fixed . We won’t be returning any time soon!!!!. Just looked at our trash can in the room. Not emptied from the previous night. Not even going to think about coming back!!!

5 STARS ALL AROUND! What an extraordinary experience I had at this beautiful hotel. From the moment I arrived, every detail was flawlessly executed and far surpassed my expectations, leaving a lasting impression. Chloe was an absolute gem at check-in—gracious, attentive, and wonderfully warm. Her exceptional hospitality set the perfect tone for what would become a truly unforgettable stay. The welcome amenity of a fruit and cheese display paired with a bottle of wine was not only a delightful surprise but a true testament to the care and thoughtfulness of the Food and Beverage Team. It was evident that every element was curated with the guest experience in mind. My room was impeccably appointed—elegant, tranquil, and exceptionally comfortable. It genuinely felt like a luxurious home away from home. This visit was filled with charm, warmth, and thoughtful touches at every turn. I wholeheartedly look forward to the opportunity to return and relive the magic all over again. Thank you for your outstanding hospitality and for creating such a memorable and meaningful stay.

We stayed at this hotel recently. The property itself is beautiful and the location is great — super convenient. That said, a few things really surprised us given the price point. When we first arrived, we were extremely jetlagged and tried to nap in the afternoon, but the housekeeping staff on our floor were so loud it sounded like a party in the hallway. It went on for about an hour until I finally had to poke my head out and ask them to quiet down — something I never thought I’d need to do in a hotel like this. The next day we asked the front desk for extra half and half (which comes standard in the rooms). They said “coming right up,” but after three separate calls and over an hour of waiting, nothing ever arrived. We gave up and went to Starbucks instead, only to walk past a maid’s cart loaded with plenty of half and half. Very frustrating. Housekeeping in general was inconsistent. Our toiletries weren’t restocked during the stay, the champagne glass we received on arrival sat in our room for two days without being picked up, and our room next to the elevator was noisy. One of the elevators itself made a loud, unsettling sound when riding up, which honestly felt a little unsafe. There were also a number of small details in the room that felt sloppy: the bathroom door was oversized and scraped the toilet when closing, one of the sink levers was installed backwards, there was mismatched paint on the wall, and our “view” was just of the building’s inner wall. On top of that, the automatic sink light — while a cool idea — stayed on for a full five minutes, which was way too bright in the middle of the night when you’re trying to go back to sleep. Overall, the location and look of the hotel are great, but the service issues and room/maintenance problems really took away from the experience.

The Glass Light hotel was so beautiful - I wish I had stayed here the last time I was in Norfolk! We got here before the room was ready - and they gave us free drink voucher to use at the beautiful bar. The bar had the most amazing rabbit statues - one sitting atop the bar (the lady) and her rabbit boyfriend was at the front of the hotel. This had the most amazing glass gallery in the hotel (largest private glass collection in the world....) Even if you don't stay at this hotel, go see the glass gallery! The bed was one of the most comfortable beds I have ever slept in - the softest sheets (perfectly crisp and ironed cotton) - and the pillows were just amazing! I ordered room service - the burger and fries were just amazing! You won't regret your stay here but you'll regret NOT staying here!

We just spent a stay at Glass Light Hotel & Gallery, and wow this place is a vibe. If you're looking for a hotel that's more than just a place to sleep, this should be on your radar. Atmosphere & First Impressions As soon as we walked in, the aesthetic hits you: modern art everywhere, dramatic lighting, gorgeous design that strikes a balance between bold and elegant. It feels like you're staying inside an art installation but one with all the comforts of a high-end hotel. Room & Comfort Our room was exceptional. The bed was plush and dreamy, the decor was striking without being overbearing, and the views of Norfolk's skyline / waterfront (depending on your room) added a layer of calm. Everything was clean, everything worked, and the little touches nice toiletries, good water pressure, blackout curtains made for luxury. Location & Accessibility You're right in downtown Norfolk, so things are walkable: restaurants, galleries, coffee shops, waterfront walks, etc. Great for exploring. Perfect for mixing leisure & city energy. Loved being able to hit up local spots without a long drive. Stand-out Moments * We had an elevated dinner locally that matched the hotel's elegance. * Nightlife in Norfolk felt authentic and alive, and coming back to Glass Light was that restful contrast being in luxury after being out in the city lights. * Celebrated something special? The hotel has that sort of ambiance, that kind of service, where the event feels well-timed and meaningful. Why It's Great for my Vlog Every corner of this place feels 'Instagrammable' 'Reel-worthy' the gallery aspect gives you built-in visual flair. Good light, interesting angles, artwork, modern furniture, nice textures it all helps tell a story that looks and feels luxe. On top of that, the experience matches the visuals, which makes for credible storytelling. Score: 5/5 Stars Glass Light isn't just a hotel it's an experience. Stylish, comfortable, well-located, and memorable. If you're in Norfolk and want a stay that elevates your trip go here. Keep up the great work

Beautiful hotel that doubles as a museum with glass sculptures. If you like rabbits, they are everywhere!! There are sculptures in the rooms that are available for purchase. My room has a glass carrot. The location is perfect for activities in downtown Norfolk. The restaurant was exquisite with dishes that are prepared to order with a chef's kiss! Ask for Kulber to be your server! One of the best!! The bartenders were also WONDERFUL because our drinks were DELICIOUS!

Pillows smelled like MOLD. Avoid staying in room 1101 it's directly below the gym. Woke up to the sound and vibration of someone continuously dropping weights at 5am... you can hear everything. The elevator was very shaky going up and down and to what I could see only the far right one was operating. If you are ADA... be aware there's a step when coming in that you cannot avoid. There is no ramp. Parking is 33 a night. We had the option of staying here or the Renaissance over in a Portsmouth. We opted to pay double the amount nightly to stay here and our experience was nothing more than an interesting one. The night I checked in my aunt made me aware that the hostess at the restaurant downstairs had been standoffish to her as well as rude. I spoke with a Daryl and he was very kind and eager to create a solution. So the Star is for Daryl along with the gate agent who had checked me out when I asked them to help me cancel the rest of my stay so I could take my business elsewhere.

Great location, unique style, and affordable quality. Lovely to have an on site art gallery and a unique one at that.

By far one of the worst Marriott hotels I've ever stayed at. They will overcharge you for everything, from parking to the minibar they don't stock. It's unreal. Rooms are noisy and beds were not comfortable. Save yourself the trouble and money and stay at a Hilton. This is not worth it.

This is a distinctive choice in downtown Norfolk. It's well-located close to the waterfront, with the battleship and the MacArthur Memorial each just a couple of blocks away. There are plenty of bars and restaurants also within a radius of just a few blocks, though you will definitely want to try out the hotel's own excellent restaurant and bar area, overseen by the giant glass sculpture of a pink bunny in repose. There is a city parking garage just behind the hotel, so access to your car is relatively easy. The rooms are nice and have some of those distinctive design touches found in the Autograph group. I reserved a corner room to get views in two directions. I was placed on the fifth floor and wished I had been higher for a more sweeping view. If you're into views and willing to pay a little more, I suspect the battleship view rooms would have a terrific vantage point. There are plenty of lighting options in the room, which are cool. However, I wasn't that great a fan of the motion-sensor light in the bathroom area that comes on when you walk near the sink, which is open to the room. It kept surprising me when I didn't want it on. (You can turn off the switch, but then you'd have to cross to the door to turn it on when you did want it.) I found the bed to be fine for sleeping, but the chairs in the room with the little bistro table weren't particularly comfortable. To be honest, my favorite part of the room was the glass carrot on the table, presumably a nod to the "bartender" downstairs. Adjacent to the lobby is an exhibit of glass art that's fun to walk through. The staff were all pleasant and attentive. The elevators are a little slow at times.

Impressive! First, i must say this amazing hotel, a member of the Marriott brand of hotels, met and exceeded any and every expectations we had while visiting Norfolk. We visited for a friend's baby shower in Virginia Beach, staying at this gem of a hotel in downtown Norfolk. Walking distance to the waterfront, and various downtown bars, nightlife, malls, coffeeshops etc., the location can't be beat. It's also steps from the light rail, and literally walking distance to the local Amtrak station. It's also super convenient to the Elizabeth River Trail, a walking / running trail that hugs the waterfront in downtown Norfolk. Upon checking in , we were offered a glass of champagne, which we later learned is offered on Fridays and Saturdays. The rooms were clean and spacious, with few details left untouched including free water and illy espresso. If you finished the included water bottles, additional water available in coolers in the hallways. The beds were very comfortable, too. The only downside of the room was the sliding barn door for the bathroom, which is common in a lot of high-end hotels these days - so be prepared if you need privacy. The gym on the 12th floor has plenty of free weights and cardio machines of all sorts. And the lobby has a fab bar/restaurant adjacent to its own art gallery. Everyone who worked at the hotel was very friendly yet professional. And I'd definitely stay at the Glass Light again when visiting Norfolk.

The mattress in my room, 519, was hard and lumpy. When I asked for a mattress topper they sent a comforter! Don't waste your money!

My husband and I stayed here for our anniversary, as a staycation. It was absolutely amazing! We can't wait to return.

Accidentally stumbled into this beauty on our way to Grace O'Malley's and my companions and I were immediately enamored. We asked about cocktails and were told we could order at the bar and there were other tables at which we could sit in the lobby. We were immediately served by one of 2 bartenders. She was outstandingly attentively. We decided to order appetizers off of the bar menu and the small plates and my goodness the food was irresistibly tasty! Don't miss this cool spot to be seen with the hipsters!

This is a nice hidden place. We enjoyed the ambiance, other customers and staff. The menu wasn't too appealing to me. It's just my personal preference. But we decided to try dessert and drinks. Both were amazing

We came here to spend the night as we were passing through to get to the Outerbanks. Our room was paradise after being in a cramped car for 6 hours. The man who checked us in was quick and efficient, and being I am a member with Marriott Bonvoy I was upgraded. The off-site parking garage was slightly inconvenient but very close and the area seems safe enough, well lit. Not ideal but also not enough of an issue to take off a star. Our room was a sanctuary. Luxury Linens on the beds, huge windows with battery operated blinds, and a gorgeous bathroom with a seperate shower and tub. You get the "glass" element with the bathroom sink and a few other items in the room like the glass carrot. The area is nice, many great restaurants within walking distance. The hotel has a glass work gallery which is free to walk through and worth checking out. All staff we came across was friendly and helpful. Overall a great stay and I regretted having to leave so soon!

Beautiful restaurant, gallery, hallways and rooms. Free water and fruit in the hallways as well. The rooms are very nice and functional and in good shape. I couldn't access the HDMI port for plugging in my Roku though, but at least the TV's have Netflix and Max on it. Check-in was super fast. Nice fitness center on the 12th floor with decent views. The fitness center has bikes, a rower, 4 treadmills, ellipticals, dumbbells and a few other weight machines. It's odd that out of hundreds of hotels I've been to, a couple of my favorites are in Norfolk of all places (the other being The Main), but kudos to this city for having a couple truly awesome hotels. If you're reading this you need to choose this or the Main, for real.

We live in Fl and wanted to buy a gift certificate for our son and his wife to dine there as a Christmas Present. We tried for hours. Couldn't buy it online or over the phone to Marriott or the Restaurant direct. Apparently only by physically walking in could you buy a gift certificate. Never did get it done. Easier to buy a new Cadillac.

Beautiful, modern and elegant with simple elements. Glass sculptures adorn the lobby. Ornate, cerebral, grandeous and cultural come to mind when admiring the pieces. The hotel is downtown and surrounded by an array of businesses to walk to including the mall. The hotel is clean, moderne and the rooms are spacious and great views based on the room you are checked in to. This will definitely be my hotel if choice when visiting Norfolk and surrounding cities.

Darling!!! **Minus some of the types who dine here. "Karen's husband" spoke AT me through his teeth as if he were a posh Brit and wanted to know why I was taking pictures, mind you he was literally asking this from two tables away?! A) Didn't mommy teach you to mind your business not others? B) what posh person speaks out loud and across two tables AT someone? C) Poor guy lives in a world (God knows where that is) without Yelp! God bless him. Anywho! Let's not let the non Yelp fans ruin this review. Sharing as there was a general tone of 'I'm better than you' going on this night at the restaurant. 1. Refreshments Had the Sparkling Rose to start, and boy is it sparkly! Be prepared for full gas ;) very nice The bar is open format and has all you need! 2. Food As an appetizer had the Crispy Octopus and half entree of the seasonal pasta, the Mushroom Nut Pappardelle. Octopus is outstanding IF you like your Octopus a lil charred and crispy which I do. The chorizo sauce potatoes red jalapeño pepper combo was super yumalish. The Pappardelle was good. Needed something but can't put my finger on it. Maybe the sauce the Octopus was in lol. 3. Service Stellar from the hostess to the bus girl to the chef to the waitress, trained well a d generally kind people. 4. Ambiance Thee decor is fab! Open, bright but dim at the same time. Modern sexy and stylish and hip. 5. Glass museum A must and just behind the bar Tues thru Sun 8-8. 6. The stayed in a King corner room which was nice but I'd recommend saving the money (likely an extra $200) and staying in a regular King room instead. Parking is self and in the building just behind the hotel. Floors 2 and up but on a weekend parking is slim so get there early and walk to dinner etc. The Nauticus Wisconsin ship is a block away and if you're here in Mid Nov to Dec it turns into Winterfest with lights galore and fun things to do and Santa!

Very comfortable accommodations and corner room made it extra nice. Only down side was the water in sink drained very slowly.

Amazing hotel customer service with beautiful glass art gallery attached (but don't forget to check out all the pieces located in the lobby and around the first floor!). Rooms are clean, spacious, and modern. Parking garage is conveniently located around the block. Make sure to check out Nauticus and all of the surrounding area. Norfolk's Waterside District is a short walk away.

This is a beautifully designed boutique hotel located in the heart of historic downtown, Norfolk. Now before I get into my review id like to highlight some things. I did my research about this hotel and found something interesting. I was originally looking to stay at a luxury hotel for a quick getaway and came across The Glass Light Hotel. This hotel is in fact classified as a boutique hotel not a luxury hotel. The difference between a Boutique hotel and a luxury hotel is that a boutique hotel has fewer rooms than a luxury hotel (between 40-100) nothing ever over 100 and provides a different level of service to make up for not having all the facilities of a large luxury hotel ie: Spa, Pool, or 24hour room service. With that in mind, The Glass Light Hotel ultimately exceeded my expectations as a boutique hotel. The only way you can even remotely tell that its not a luxury or a larger hotel is that it does not have a Pool, Roof top bar, Spa, and 24 hour room service. Because of how great my experience was at this hotel, I promise you I didn't miss, want, or need, any of that extra stuff. To clear the air, this hotel does have room service between certain hours mainly for breakfast. It does have a wonderful upscale restaurant. The restaurant staff were so friendly and the food was impeccable. The presentation of the smoke short ribs was very fancy. The head chef actually went around and introduced himself and made sure our food was what we wanted. I booked my stay using Expedia like I always do and I had no problems checking in or out. All of my fees were pretty much paid for using Expedia so I only had to pay for parking. You can self park which I do not recommend since you are downtown, Norfolk or you can choose valet which is $19 per day. My Hotel room itself was more spacious than I thought it would be for a boutique hotel. The décor was so artful and modern. I was on the 10th floor with a view of the cruise ships and harbor which was so nice. I loved the large windows as well as the automatic blinds feature. The room included 2 televisions, waffle cotton knit robes, and some interesting touch's like makeup towels that had makeup written across them. The room also included a mini refrigerator. The only reason why I knocked off a star was the breakfast room service. I had a hard time ordering because no one ever picked up the phone. And when I did finally get in touch with the hostess, she rushed my order, got some things wrong, and packed all of my food in to go boxes which was disappointing because I wanted the nice traditional room service tray or platter just to add that touch to my stay. My favorite part overall was the glass Art gallery which is located near the restaurant. Walking through it observing artwork was just fun and added an interesting thing to see within the hotel.

Super cute stay and dining experience. Well I celebrated other year of life a few months ago and my husbae surprised me with a staycation. We checked in on Friday and checked out on Sunday. Friday night, my babe had planned a dinner party for me, another couple and my bestie. The service was awesome and the food ahmazing! I ended up ordering dessert before dinner, thinking I was ordering a drink - go figure! I tore it up!! It was so good, I convinced my friends to order another after dinner and we all had a spoonful :) sharing is caring. The room itself, decor chic, TV included all the channels and add ons necessary to enjoy a weekend stay. Our room had views of Granby street. Definitely a beautiful skyline scene at night. We did pull the shades when we turned in for the night, but having the shades up is super sexy :) The room was spacious. Bed comfy and a bit too soft for husbae. But I thought it was just fine. The bathroom and shower pressure... amazing! I do not believe a pool is located inside.... I guess the only recreation present is walking Granby Street... venturing over to Waterside or taking advantage of the bike/scooter rentals. I cannot recall if they have a fitness center... check out my pics to see. We did have trouble exiting the parking garage located behind the hotel, but I called the front desk and one of the workers came to assist. Parking is not free. Parking on the street is only free after 6pm and free all day on Sunday, fyi. I don't recall valet services. Also when unloading... do not plan to do so in front of the hotel... aside from construction, space on Granby itself is tight. I would definitely stay here again and recommend you stay and/or dine here as well. I suggest making reservations ahead of time. There is a full bar with seating as well. The artwork and sculptures are lovely as well... I love the décor and cleanliness of this boutique like hotel. Have fun and enjoy life :)

Pros: Location - easily walkable to the battleship and nestled on the main drag of restaurants and bars. We had a nice view from our room. Aesthetic: It's very visually appealing, cool art, lots of clean lines and it's bright and happy Cons: THE BATHROOM- 1) No fan. So the bathroom steams up and you can't cover any - ahem- noises. 2) Our toilet wasn't firmly secured to the floor and make a loud KLONK any time you sat on it. I informed the front desk about this twice. 3) Shower water pressure was laughable. The setup of the shower is great, a rain head with a hand held. Having all water in the hand held looked to be about the same water flow that you get out of a watering can for your garden. Lighting - While there are lots of fun options none of those allow you to use the restroom or sink at low light. If you need to use the restroom in the middle of the night or are going to bed/getting up at a different time than other folks in the room, you'll be doing it in the dark unless you want to wake them up or they have an eye mask on TV - the tv size is good, the offerings were fine, the resolution was 1990s grainy Bed - size was fine, but it was the firmest hotel bed I have EVER slept on. And the mattress protection zipper was thick/coarse enough to be felt through the top sheet This hotel is not worth what they charge.

An unexpected lovely staycation. I was able to experience a one night stay via a hotel rewards certificate. Cristina was incredibly friendly & helpful at check-in & throughout the stay. Upon arrival I was warmly and energetically greeted with a smile and enthusiasm. She asked a few friendly questions and informed me of the hours of the glass gallery, restaurant, parking and other pertinent hotel info. As a Bonvoy Elite member, she was able to provide me with an upgraded room with a view of the USS Wisconsin & river view. She even followed up with a phone call to check up on the status of our room. The room was super spacious, with plenty of natural light from the two windows. As the evening drew to a close I was able to witness the beautiful hues of purple,blue and orange sunset and the lights from the USS Wisconsin. I had a two queen bed room and the comforters and bed were as soft and comfortable with many pillows and simple but clean lines. The room was very nicely and elegantly decorated without being ornate. The frosted armoire with the soft close drawers and nice robe gave the room a homey feel. I appreciated the separate hallway leading to the bathroom. I was extremely fascinated with the cool looking sink located outside the bathroom! The sink bowl lit up and had a sensor. The bathroom itself was very spacious as well with subway tiling with a classic look. I especially appreciated the commode not being literally next to the shower. The shower was huge with a rainfall shower head and a shower wand with controls. The toiletries, all high end. It was extremely nice and helpful to have a square table with three shelves next to the shower to place my clean clothes and towel on before entering the shower. Most importantly, the AC was AWESOME!! If you can't make your room feel like Antarctica temperature wise, it drops the stars down for me, regarding hotels. I need to sleep with the room super cold and then bundle up under a nice fluffy comforter. Sounds crazy, but that's how my body works. I actually had to turn up the temperature some because it got so cold. We utilized the coffee maker and the illy coffee was grand! The retro mini Frigidaire kept the drinks extremely cold. LOVE IT!! Sadly, my husband wasn't able to join me on this staycation, so my sister was able to share in the experience of the beauty of this hotel. Sister time it was! We explored every floor of the hotel to see the different glass work on each floor and to check out the fitness room which is quite extensive with free weights, circuit weights and cardio equipment. Each floor contains an OASIS, which provides complimentary fruit, like apples and bananas and bottled water. We were able to check out more glass work displayed near the conference rooms one level up from the lobby. These were quite impressive. Once we went to the lobby we headed to the Glass Gallery that has two floors with even more interesting and impressive pieces. You have to see it in person to believe it! I'm not talking about vases, but full glass sculptures by world renowned artists from Holland, Czech Republic etc. I took so many pics and videos I ran out of space! The Glass Gallery is quite the treat! They have a small card you can scan to learn more about the pieces. I actually ended up finding the book that was for sale in my room and read through some of it, learning about the artists. It was pretty cool. The hotel itself is located in the historic Royster building and they managed to maintain some of its original charm with the stairwells and old school mailbox and chutes and exposed brick. I know there are lots of options off Granby street to dine, but we decided to check out the food fare in the hotel restaurant. While the menu is limited, the food is very tasty and exquisite, but also with a high price tag. The restaurant was nice to experience at least ONCE, but if you want to dine for less there are plenty of other options within short walking distance. Speaking of distance, this boutique hotel is centrally located from lots of restaurants, shops, the mall, the Norva, the Wells Theatre, the Half Moon Cruise Port, Waterside, if you're from out of town. I would highly recommend staying here whether you're from out of town or a local looking for a staycation, for its beauty, charm, cleanliness, but most of all its staff with their excellent customer service, including their restaurant staff. They truly know how to make guests feel welcomed. *Parking is next to the hotel but is $19 for unlimited in and out privileges per day, but you must bring your parking ticket to the front desk to have it validated and scanned. Thank you Glass Light Hotel for a phenomenal stay!

My husband and I were going to be in Norfolk for a wedding at the Chrysler Building and had to find a spot for the night. We typically book last minute and it definitely paid off because he found this swanky hotel via Hotels Tonight. When we arrived, valet was available to park our vehicle in front right away so that we could check in and get dressed for our event quickly, and return promptly to our waiting vehicle. I appreciated that accommodation. Because of the 3rd party booking, there was a small delay with check in but we were offered (And we accepted, lol) champagne while we waited. Our room was beautiful and very artistic. Abstract fixtures, a retro Frigidaire, very chic and updated. Pleasing to the eye for sure. We showered comfortably, slept well and then toured the art gallery upon checkout the next day. Interesting displays of structures and paintings. Very sleek and free flowing exhibit. I enjoyed it. There were also a ton of restaurants, and food spots, & the Freemason Harbor within walking distance. I recommend this place for not just art lovers, but anyone looking to experience an overnight stay that's mind opening.

We had a wonderful staycation here. So let's start with check in. Very quick and easy with a friendly and helpful staff. The room was beautifully appointed with an excellent view. We went to the bar for drinks and a snack before our dinner reservation around the block and had a couple of wonderful and unique cocktails along with delicious appetizers. ( We have noted that we must come back and try the restaurant.) The glass pieces throughout the hotel are beautiful and fun to seek out. Take a moment to visit the attached glass gallery next to the lobby. We truly enjoyed our stay and I'm sure we will do it again

I must say this is a really nice hotel. When you walk in your feel like your out of town. We did a little staycation earlier this year. It was my other half birthday and I wanted to surprise him with a night out on the town. Since it's been a couple years we've been out. Due to not feeling comfortable since the pandemic and germs.. germs.. are everywhere! Lol! Now back to what I was saying.... The checking in process was easy. The front desk staff was awesome! They were friendly, attentive, and very welcoming. They were super busy. Because it was a Saturday night and alot of people were checking in... So we had a little wait... But when we got our rooms cards. We check out our room... And started sightseeing throughout the hotel. They do have a bar/ restaurant downstairs and they have a cute glass museum. Which reminded me of the Chrysler Museum right down the street. There's so many bars and restaurants down the street if you want options to choose from. We ended up trying a local restaurant down the street and getting takeout the bring back with us. Our room was clean. I loved the shower! It had a sexy vibe too it. And the most beautiful sight was waking up in the morning and looking out the window seeing how peaceful the city looked in the morning. I totally forgot I was in NORFOLK! Lol! Overall it was an awesome night at a beautiful hotel!

I love the Glass Light I stayed there last weekend and thoroughly enjoyed my stay. First off, let me say that this is a boutique hotel. The lobby and my room were both immaculately turned out. The "gimmick" of this location is the glass art. It's everywhere, from the dedicated gallery on the first floor to the decor of the rooms. There was even a glass carrot for sale on my side table! The king solo room was kind of on the small side but everything was expertly turned out. There was a beautiful canopy bed and comfy chaise lounge. And it was pretty well insulated from outside noise despite being in the heart of downtown. I did have a small misunderstanding with the housekeeping team but I had 2 team members check on me to make sure it was resolved. My only quibbles were the ultra harsh lighting in the bathroom (dimmer, hello?), the lack of any curtains which means if your room is facing the parking garage, it is never pitch black and the fact that they didn't make up my room on Day 2. Otherwise, I would definitely pay a return visit!

Let's start off by saying nice location and convenient to other establishments in walking distance! We arrived checked in went to our rooms dropped off our luggage and went out to dinner!. The hotel has nice art displays with a relaxing atmosphere. I would definitely stay here again, the only downside is our room was pretty small for what we paid but we made it work plus our plan was to enjoy ourselves and just sleep there for one night.

This restaurant is located inside the glass light hotel a new Autograph property by Marriott in downtown Norfolk Virginia The hotel restaurant is heavily influenced by French cooking techniques and I enjoyed the fresh baked croissants made on site every morning by the restaurants chefs Both the restaurant and the hotel are artistic and trendy in all the right ways and will eventually feature glass art exhibits throughout the property What really stood out to me though was how friendly the entire staff is from the valet to park your car before you even Get to the restaurant, to the waitstaff and ultimately the few kitchen staff that I Met I hate I highly recommend

This is a beautiful hotel! A go to spot for all those who love or appreciate art! The aesthetics of the hotel, including the rooms were the most impressive I've seen in a hotel yet. From the lights to the walls and floors and of course their art pieces, everything was taken accounted for how it can be the most eye-appealing to the guests. I went to the bar and gallery when I first came to the hotel and was greeted warmly by everyone that worked there. The drinks were just as pretty as the art but still punched you in the chest in a fruity way. I walked around the gallery in awe. I wanted to take a lot of pieces home with me lol I loved how they had the artists books out to read as well. Reading them and getting to know the people behind the art made looking at them much more personable. I especially loved how when I went to my room, there was a small, glass art piece on the table with a book as well. The room was, of course, just as gorgeous as the rest of the hotel. It was clean and well lit, while keeping the art aesthetic by having pieces on the walls along with your own small art piece to look at, as I mentioned previously. It also had 2 large mirrors outside of the one in the bathroom, perfect for looking at your fit and for selfies. The bed and pillows were soft and comfortable. I slept like the dead! And I appreciated that they accommodated robs and slippers as well. A few things that bothered me was that the TV remote only worked when you stood at a specific spot 60% of the time and the internet connected to it was really slow. I also was surprised there was no microwave in the room. But they do have an espresso machine and a refrigerator. The sink in the bathroom also drains slowly and the water makes a weird, loud noise when turned on for both the bath tub and the sinks. I thought for the bath tub it might be normal since it's dispensing a lot of water but it was kind of strange it made the same loud sound for the sink. And then what definitely had me lose a star was that my husband was treated rudely and with much hostility when he first came to check in. (I met up with him later.) I can't say too much of the situation since I wasn't there but from what he told me, the front desk guy looked him up and down and drilled him with a lot of questions before still looking hesitant to give him the key cards. He claims that the guy was probably suspicious because he was wearing his errand clothes (worn out shorts and a stained shirt). But whatever the reason is, it's not right to treat customers negatively, especially if they have solid proof of payment and they're cooperating. Luckily, that was the only bad worker we ran into. Everyone else was super nice. Overall, I would recommend others to stay here at least once, but with the minor inconveniences, I personally would not stay here again but I will treasure my experiences of being here. I'll probably come back for the bar though.

We stayed in the Glass Light Hotel and Gallery this past weekend and fell in love with the place! Similar in price to most of the other hotels in the same location, the Glass Light Hotel is definitely superior. The outside of the building is absolutely gorgeous. It almost looks like it's the original exterior brick, windows, and roof! The view from the rooms was absolutely incredible. We stayed on the 9th floor and could see so much of downtown Norfolk. We spoke with 4 different staff, and they were all incredibly friendly! Our room was pristine. Everything from the lights on in the room to the "Welcome, Sam" sign on the TV was in the perfect spot. The bed and counter were beautiful, and the bathroom and sink were super cool. The shower had subway tile, and the entire room with modern and simplistic while maintaining a luxury feel. The bed was extremely comfortable, and the entire hotel was quiet the entire time we were there. Overall, we'd recommend the Glass Light Hotel & Gallery to anyone looking to stay in Norfolk. We will definitely be staying again ourselves!

There's absolutely nothing wrong with this hotel. The entire place was laid out, immaculately. Not to mention the staff were like super hero's, answering my every call , and attentive to all my needs...... Shout out to the young man Preston at the front desk, he really saved my trip and made it extra special........The hotel is in the middle of everything you could need or want on a trip....... My morning view was a battleship but the entire hotel is filled with very beautiful art........ The hotel is definitely on my to do list again as soon as possible and i'll highly recommend it to anyone.

We've been wanting to stay here, but as locals sometimes it's hard to justify. Our Anniversary gave us just the occasion to splurge on an overnight in our very own Downtown Norfolk. Nick greeted us with a friendly smile and was informative on everything we needed to know. The perfect host. Unfortunately, the restaurant is currently closed (thanks Covid), but luckily there are amazing options right outside the door! We had reservations for some fine dining right next door at Byrd & Baldwin (go read that review next)! So we were all set. There are so many choices of places to eat in this great location. The lobby of the hotel is filled with some great artwork that will definitely draw you in to meander around the downstairs. We loved it so much that we brought our bottle of wine down to one of the seating areas to have a drink before we headed out to dinner. Our room was super cool. Definitely not your run of the mill standard room. Everything was nice and clean, modern and cool! We had a king sized bed on the 7th floor. The room had 2 windows which had nice natural lighting even though the view was minimal. There was a great cozy lounger sofa by the window which was a great spot to relax and gaze out at the nice architecture of the buildings next door. The room had a nice low counter/bar with a small coffee machine along with an assortment of coffee and tea. Complementary bottles of water were in the room and in the hallway as well. The bathroom was pretty neat as well. The glass sink lit up as you walked by and the shower had a frosted glass surround that separated it from the bedroom. The only problem with this was if your partner used the bathroom while you were sleeping then the ENTIRE room lit up as well. I can handle that for one night, but multiple nights would be a problem. The shower itself was large and accommodating. The rainfall shower felt nice and the body gel smelled wonderful. The bed was soft, the pillows a little too puffy for my liking, and the walls a bit thin. Our "neighbor" decided to watch TV around 5am and it was definitely loud enough to wake us up and keep us up. Overall, it was a fun place to stay for the night. It was beautiful, and the location is ideal to anything and everything in downtown.

If I could, I would give the Glass Light Hotel zero stars for having atrocious customer service. This is why you should avoid them: I am flying from DC to Norfolk and I had reserved my room with them, days in advance, for the weekend. Upon landing in Norfolk I see a voice message from them on my phone telling me the room had a "leak" and they had to cancel my stay (I am willing to bet the "leak" was really just a case of overbooking because later that day, I had a chance to walk by the hotel and everything seemed fine, at least as far as the lobby was concerned. There was no indication of any emergencies). It was almost 7 PM, on a Saturday night, when I had a chance to retrieve the message and practically every decent room was sold out in the city. That's it. Nothing else, no apologies from them, no "we will find alternate accommodations for you", or "here is a voucher for the huge inconvenience of letting you down at the last minute". I called them back. They don't pick up. I got instead redirected to the Marriot reservation line. I finally was able to get hold of them after numerous tries, only for them to tell me that I had to resolve that with Expedia. When you have decent customer service you TAKE CARE of your guests and act swiftly so you don't let them stranded. They did not of that. I had to scramble to find a decent (and very expensive) room in Virginia Beach miles from there. I spent almost 2 hours going back and forth with Expedia. All in all a huge inconvenience that I did not deserve as a paying customer. It was 1 AM before I had a chance to settle in my room in Virginia Beach. In any event, I will never be staying at this hotel. There are plenty of fantastic choices in the area at pretty much the same rate but with real customer service. For me, the "light" at this hotel has been extinguished forever. I rather stay at a Motel 6 than trusting them with my stay ever again.

Highly recommend this hotel! In the heart of downtown and within walking distances to many great restaurants and bars. The hotel is gorgeous with glass sculptures throughout. The cocktails at the downstairs bar are on point. The Thai Turkey was my favorite if you like bourbon. Hotel room is clean, modern, and we even had an amazing view of the USS Wisconsin. If you're looking for a unique hotel downtown Norfolk, this is the place!

Autograph collection's are always a treat. This one is a wonderful location with very nice art. The staff here are working very hard and doing their best to provide the best service to Marriott customers regardless of your status. The service team here is excellent, the breakfast and restaurant team are incredible. This is a wonderful hotel in a great location

My case number is 417086876 with Marriot, a Silver Elite member. I stayed here for one night but the hotel fraudulently charged me for 2 nights, for a refund, I have been calling customer care for 1 month now and they are not willing to return my money, and frankly, at this point, I am tired and exhausted with them. How many freaking calls do I need to make? I hope people read this review and understand your garbage management.

Lucky to have stayed here right as they've just recently opened. Hotel is beautiful. Hands down one of the nicest hotels I've ever stayed in. Hospitality was superb. Everyone we encountered went above and beyond to make us feel welcomed and taken care of. I recommend asking for a corner room, ending in 05 as they have the most windows and double sinks. The gallery is opening in spring 2021 but there is glass art throughout the hotel and in the rooms. The restaurant is open to the public and while we only have breakfast, the service was attentive and the food was delicious. Recommend ordering the croque madame. Will be returning and spreading the word!

This review is based off of our dining experience. We never stayed at the hotel however, we may do that for a staycation in the future. This hotel is STUNNING. the restaurant is in the open lobby but nice and quaint. I celebrated a birthday dinner there and I felt special. Since we couldn't go to France, my husband bought France to me and this was a beautiful French cuisine. I chose the Gaslight Burger. I'm just going to say that hands down, it was the BEST burger I've ever ate in my life. I dream of this burger now. I may just get it to-go sometime. My husband took a bite and he couldnt stop talking about it! He had the duck breast dinner and he enjoyed it. For apps, we had the vichysoisse and our palettes weren't sophisticated enough to enjoy it. I also wished they added more potato chips to it. In our minds, we were imagining this to be a deconstruted sour & cream potato chip, but this was a bit bland and different...pretty presentation however. We also had the Burrata and we really enjoyed this dish a lot. I have a special love for this hotel because I live rabbits and they have many art pieces that included them and glass sculptures. We were able to walk around and enjoy the art. This is a beautiful gem to visit if your ever in downtown Norfolk. AND Shoutout to the gentleman valet with the stylish hat. He was so welcoming and shared the background history of the hotel.

Top-notch service with a smile at this old yet elegant historic hotel nestled in downtown Norfolk! This place exudes an old world charm with a modern amenities and hosts an amazing gallery of world class glass art! It has an open, airy feel with the charming old world style featuring an original staircase banister and old mail post box intermingled with modern and contemporary decor on all levels. The rooms are spacious and afford a great view of downtown Norfolk, including a view of the pagoda and Nauticus, if you're on the 7th floor or higher. The gym is state of the art with a rowing machine and water station to fill your water bottles. The lounge area has a relaxed and classy feel, as if you're back in the 1920's. The bar and on-site restaurant though small give an intimate yet vibrant feel. The food was outstanding but pricey, as expected for this level of elegance and charm. The hostess, Sonya, and the check-in lady, Kristina, and the bartender, Hunter, were all very gracious and accommodating. While you're there, explore the exceptional gallery filled with exquisite art from the world over! Parking is adjacent to the hotel at the Boush Street garage for $19/night unlimited exit & entry (be sure to have the parking validated at the front desk), or you can valet $29 a night. Great way to enjoy a little staycation in the heart of Norfolk!

My husband and I absolutely loved this hotel and we will stay here anytime we are in the area. The staff was by far the the best we have seen in years. The food in the hotel restaurant was top notch, we ate breakfast there but did not get a chance to try dinner. What a cool concept to have an art gallery within the hotel. The glass pieces were so unique. Easy check in and convenient valet service. Right down town and close to everything. The hotel was also very clean overall as well as our room. We are very excited to stay there again. My only recommendation would be to have an option for late night cocktails and appetizers. The bar is so nice, it would be a cool spot to chill after a night out to a show.

Bed Bugs!!! I stayed on the 9th floor this week 5/23 and as I was packing up to leave I found bed bugs in the king bed. When I went to checkout I alerted the staff and they said "okay, have a nice day". Make sure you check your bed before you stay in a room.

THIS REVIEW IS ABOUT THE RESTAURANT. Although there were PLENTY of tables in the restaurant, we were advised only bar seating was available. We both ordered the lemon vinaigrette salad, the romaine was soggy and brown, we both ordered the denver steak, it was so so chewy , it was terrible. for dessert I had the watermelon panna cotta , it was like eating watermelon flavored jello, the other person had the chocolate mousse which she said was actually ok. overpriced, and especially for the quality and service we received.

Beautiful decorum, wonderful staff...but a bit overrated. Didn't meet expectations when it came to service, I didn't have an iron in my room...no big deal, but it took forever for them to bring it after two calls. Now I'm rushing to meet someone after them taking so long, it was clear after the 2nd call they never communicated it the first time. I get the iron and the steam buttons are broken stuck inside. I didn't have time to wait for another one to came so I had to air dry the water that leaked on my clothes. Got a drink when I can back...WAY overpriced, barkeep was nice though. Next time I'll do the Marriott, lastly the parking is low so don't call with a taller vehicle (to be fair I don't blame them for that part, but I'm on a roll here). Lastly, I got to make some coffee before I depart and one of the cups is dirty!

This is an amazing stay for someone who enjoys art! The attached museum and art decor in every room and on each floor makes this a worth while stay. My only concern is the water pressure in my room was low!

- The vibe and feel of this hotel feels like an old creepy hotel was renovated but not very well. - This hotel does not present as nice in person as it does online. The hotel is "new" but the finishes are not clean, smooth, or polished - Hotel bathroom toilet is dirty but the bathroom was overall nice. We loved the shower head and detached water handle - The staff at the front door is accommodating but rude - There are spiders and gnats in our room and we noticed that there is recent water damage. The water damage explain why the gnats are there. They have created a nest somewhere to breed. The hotel does not seem to care much to find where the nest is - They did not turnover the room the entire time we stayed - They also did not have wash cloths and towels when we needed more than two. Said their truck didn't come... This is definitely not a 4 or 5 star hotel and nothing about it feels special or praise worthy... our stay was more like.... "Thanks for holding our bags"

How is this hotel doing during Covid? Obvious perfect! Honestly, I wouldn't know because once we reached downtown Norfolk. The police had blocked every way to the hotel due to some protest. We called to cancel our hotel stay, which they refused to. We also contacted the Marriott points and they told us it was up to the hotel. For a young couple, traveling throughout the United States for work was common. Running through airports to catch the next flight, when we had our kid. It became harder to travel. Knowing the kid would eventually become school age, it stopped for me and slowed for my spouse. But not to get a refund from Marriott on a situation beyond our control, to once again cancel dinner reservations to a restaurant that I have been wanting to try due to timing. Will we be doing business with Marriott again? Not if we can help it.

Lovely hotel with great style. We thoroughly enjoyed our stay here. Missing a few items in the room, but otherwise great stay. The bar downstairs is a cool place to hang out, and the gallery is unique among hotels. Happy to recommend.

exceptional stay at Glass Light Hotel. The staff was courteous, rooms were well-maintained, and the amenities exceeded expectations. Definitely a top choice for future visits