Josh G.
Yelp
i have had 2 bad experiences with glazers, i won't be having a third.
first bad experience: took my rolliflex in for a service (my mistake for thinking a camera store like glazers could repair a family heirloom from 1953). they claimed to have a very knowledgeable technician who services rollei's, so i brought it in for a CLA (the film advance and counter wasn't functioning properly, a simple CLA/fix as far as rollei's are concerned). when i got the camera back, they fixed the film advance problem, but the camera came back with a NEW and more severe issue: i now cannot change shutter/aperture after the shutter is clicked and frame is advanced. i asked glazers about it, they said this is standard for the camera and is a reoccurring issue that can happen. i can assure you, i've been using this camera for 20 years, and its been in my family since 1953, and has never had this issue before. i've never even heard of this issue on rollei's. clearly, they took it apart, and messed up when they put it back together. i've put hundreds of rolls through the camera and never had this issue. have had it CLA'd elsewhere, never came back with this issue. they said they'd take it back in (after denying responsibility), obviously, i said no and didn't trust they could fix the issue considering they didn't realize this issue was present when they returned the camera to me.
strike one.
second bad experience: i came in today to look at an old vintage lens, a 20mm carl zeiss flektogon, that they had recently purchased in a lot of old lenses and had in for repair, specifically, to repair the aperture blades. they called me to tell me the lens was about to hit their floor, and just came back from being serviced/repaired and is in perfect working condition. took me about 30 seconds of having the lens on my camera to test it out before i knew that the lens is not in good working condition. the focus throw was totally off, could not focus on anything properly. focus ring was also loose and basically the lens was falling apart as we unscrewed it from my camera.
if a camera store is claiming clearly damaged goods were just repaired and function properly, i cannot trust them with anything. its sad because they are really the only camera store in seattle, but they are not knowledgeable whatsoever, have high prices, and truly cannot be trusted with servicing or repairs.
its kinda funny, the people who work there are not photo and video professionals. some of their clientele ARE video and photo professionals (like myself, because we have almost no other option in seattle). yet, when you walk in there they treat you as if you're a novice just window shopping and have no clue what you're looking at. they don't treat their customers with respect.
TLDR: i've experienced twice now, glazers claiming they have just repaired/CLA'd and fixed camera equipment, only to take a look at it and in 30 seconds could tell you there are major issues.