Mary S.
Yelp
A complete disappointment. Giving this hotel 1 star, but that is being generous. Stayed here on a Thursday night for $305/night and a Friday night for $365/night and then charged an extra $60 "resort" fee. With tax, bill came to just shy of $800 for a 2 night stay. For that price, I expected a decent hotel stay. Instead, this hotel is one of the worst I have ever stayed in. The room had 2 queen beds--one was hard as a rock and the other was soft and lumpy. The floor of the room had such a slant to it that our suitcase rolled the length of the room on its own. One of the beds had 2-3 inch shims under the feet to try to level it out. The room had no clock, no phone, no tv, no chest of drawers, no closet for clothes, no mirror, no iron, no luggage rack so open suitcase had to be left open on the floor, no trash can in the room. In the bathroom, there was no water glass so after brushing your teeth you had to slurp water with your hand. Only one hand towel was provided for 2 person room. No tissues in the bathroom. The shower floor was slimy and slippery with no grab bars provided. There was a long hair stuck to the shower wall and the top of the mirror had a thick layer of dust. Not the level of clean one would expect in the room or bathroom. A little hypocritical given the fact that upon checkin, we received a list of rules stating that occupants are expected to ensure "proper hygiene and cleanliness in Glen Falls House and in their individual units." During our 2 day stay, we made our own bed and no one entered the room to provide fresh towels or do simple housekeeping for the entire time we were there. No emptying of the single trashcan from the bathroom, no offer of fresh towels, no making of the bed. Nothing that is standard housekeeping for a hotel stay. Again, for the amount charged, one would expect the minimum service. And then to add insult to injury, they have the nerve to leave an envelope on the bedside table labeled "Gratuity"--for what??? I always leave gratuity in hotels for housekeeping services provided, but that the Glen Falls House, there are no housekeeping services provided. I would love to know what the $60 resort fee provides? It seems deceptive to list the price of the room as $300 and $365 and then see an additional charge of $60 for nothing. Was so dissatisfied that asked if we could change the reservation and just stay one night, but was told that if we were to leave, we would still be charged the full amount, so were basically forced to endure a 2 day disappointing stay. The desk clerk's comment was, "have fun." I had paid a 50% deposit upon making the reservation and charged the remainder of the bill upon CHECKIN, as opposed to check out, which is customary. Overall, an extremely unsatisfactory stay. Extremely overpriced, bare bones, shabby room with zero amenities. Don't waste your time or money.