Glen Villa Resort

I am extremely disappointed with how this company has handled a clear case of fraud. My bank card was stolen and used to make a booking at one of their hotels. I provided them with all relevant evidence and even notified the police, yet they have refused to cancel the booking. A reputable business should perform proper identification checks at check-in and verify them against the payment card, which would have immediately shown this was fraudulent. Instead, they have allowed the booking to go ahead, effectively enabling the use of stolen funds. This experience has shown me that they prioritise keeping a booking and money over protecting customers and preventing crime.

Do not recommend staying here. Blankets bed sheets was so dirty you could see it wasn’t washed. Shower was horrible to use went extremely hot or cold with no pressure. The air vent was covered in dust. The toilet button to flush the toilet was broken and reception said to use your fingers to flush. Overall just wasn’t pleasant to stay

Stayed here with my son as needed last minute accom in Byron. Found this cabin for $250 per night down from $300. Grateful for the accom but not for $250. It was a very, very basic set up. If I had paid $300 I would have been fuming. Check in was lovely and fast. Staff were great. Didn’t really see too much of the park. In comparison I found another room in Byron on another night for $180 which was incredible. I understand peak availability etc but in this case had I my time again I would have preferred to drive 15min out of town for better accom.

AVOID AVOID AVOID - diabolical service.||Booked for two night stay, wasn’t expecting anything luxurious based on reviews and images. Paid $622 for 2 double rooms for 2 nights. Had a confirmation email confirming each double room had a private bathroom. I was with my partner and mother in law and we wouldn’t have booked anywhere without a private bathroom. On arrival we were informed that we had booked 2 beach cabins without bathrooms (wrong). I showed the staff the booking but they said it didn’t matter what our email confirmation said, their system said we had booked the beach hut and if we wanted to upgrade to the cabin with the bathroom we would have to pay $30 a night per cabin, an additional $120 for the stay ($744 in total). Absolutely abhorrent seen as even the double bed cabins room aren’t worth the $622 we originally paid for never mind the additional cost. |||Reception staff dismissive, no desire to assist and refused to contact the manager for some strange reason. In the end, we had to pay the price increase but the booking company have confirmed they will reimburse us. Any respectable hotel business would honour the specifics of the booking - absolute scam.

We booked a powered site without reading the reviews and then I went to check it out and was very worried about what to expect. I guess your voice helped them to adjust the problems mentioned. Shower was great, full of hot water flow. Bathrooms reasonable clean, not bad at all. Perfect location, we had a great experience and I’m not being biased. Staff was friendly, easy check in. Was everything I need. We also used the laundry, one or other out of service but, completely normal for a heavy used place/ equipment. Both gates were closed, so yes we felt safe!

Would most definitely not recommend booking the beach hut. We booked two nights on booking.com which was extremely misleading for the accommodation we received due to the photos shown of the cabins rather than the beach huts. ||-the beach hut doesn’t even have a fully functioning door it’s a fly screen with curtains to pull over. The pillows were basically like towels, the tv didn’t even have a remote, the sheets were all stained, there were insects crawling everywhere and the fan was the most disgusting thing I’ve ever seen. |-we went back to the reception to raise our concerns about this and they were extremely patronising about the situation, when we asked to upgrade they tried to make us pay double the amount that it was advertised on booking.com for, for the exact same room. The manager then advised us we could discuss this with booking.com to try get them to match the price knowing rightly he had given us incorrect information and then tried to get booking.com to charge us the price that he wanted us to pay, which we were able to see clearly as booking.com kindly shared the email with us from the manager. In addition to this they told us they would refuse to upgrade us if we had touched the bed because the room would have to be cleaned yet was more than happy to lift a pillow from another room and switch them over without changing the pillow case or having any concerns. |This is the furthest thing from a resort and is extremely misleading. |It also states that there is parking available which is actually just you reversing onto the grass infront of your accommodation. |So disappointed in how the staff, especially the manger, handled the whole situation and I will most definitely not advise anyone to ever stay here. Customer service definitely needs to be improved.

The campsite is very centrally located. The camping spots are very narrow, but quite long, so that you have good space for camping table & camping chairs etc. The toilets and showers are quite old but clean when we were there. Our place was a bit noisy, as it was right next to the street, but that didn't bother us. There is also a community area with refrigerators, microwaves, toasters, stoves and BBQs. We enjoyed our stay and would definitely come again!

Don’t go. It’s definitely not worth the amount of money you pay. We payed 55$ per night for a tiny unpowered camping site right next to the highway. Even tho the sites are pretty long, they are very narrowly so if you want to properly set up a tent, the straps will be on your neighbours site. But the sites aren’t the most disappointing fact. The bathrooms are old and disgusting. That they are old is alright, but they don’t look or smell clean at all. There isn’t a fan or anything to remove the hot, humid air when anyone showers so it’s always wet. The sinks are more prison than caravan park like. You have to press the tab every few seconds so that there is water coming out. Moreover, the camp kitchen is very dirty and right next to the washing machines? Seating area outside is pretty nice tho. The washing machine also only works with coins, aswell as the dryer. So bring cash if you wanna stay here. The only good thing about this park is its location and pretty nice staff. But that’s it! 100% don’t recommend going for that amount of money. You can get way more for less money in other places. Very disappointing unfortunately.

This place felt a lot more like a caravan park than a resort, namely because it was basically made up entirely of transportable huts. That wasn't necessarily a bad thing though because those huts were actually really nice, and quite comfortable as well, not to mention warm (which does tend to be an important factor for me). The grounds are actually quite large, in fact so large that they have golf buggies to take you to your rooms. There is even a swimming pool, not that I actually ever use them. Oh, and it is pretty close to most of the happing places in Byron as well, so that's also a bonus. I probably should also mention that you also get a pretty good value for your money as well.

We stayed in a private cabin for a week during down season (start of winter) and it was VERY overpriced. The cabin had ants, and no screen for the sliding (only) door. A 'good' price for the area, but these facilities are really in need of an update.