Glen Villa Resort

I recently had the pleasure of visiting a quaint, green park with exceptional staff. The unpowered sites, although close to the road, are surprisingly quiet at night. The facilities are immaculate, with more than enough toilets and showers. I appreciated that each spot accommodates a maximum of two people, creating a peaceful atmosphere. The park seems to attract mostly travelers, which gives it nice quiet vibe. It's unfortunate that every place seems to have that one couple or group who disregard the rules. They park incorrectly, bring multiple children, blast loud music, and fail to supervise their kids. Sadly, it's often young Australians who exhibit this behavior. When confronted by staff, they resort to making excuses and playing dumb, later laughing about how they broke every rule. Thunbs up for staff who have to deal with those people. Aussies, be honest: do you feel proud when tourists respect your country's rules and way of life, but some of you don't? 🤔 It's maybe time for some self-reflection, can’t be so entitled.

We stayed in our motorhome and found the resort to be so much better than many of the reviews had led us to expect. We enjoyed a warm, friendly welcome from the receptionist. The site has a fantastic location, only a few minutes walk from the main shopping area and the beach. Our pitch was more than adequate for a 6.2metre vehicle with awning and had water and power and there is plenty of nice vegetation around. The toilet block was a little dated but extremely clean and never crowded, while the showers were hot and powerful enough. We were a little worried about staying here having read some poor reviews but we w old not hesitate to recommend Glen Villa and would definitely stay there again if in the area.

Lovely, clean, and friendly caravan park with well-maintained facilities. We really enjoyed our stay and found the park welcoming and well run. A few small opportunities for improvement: it would be great to see some basic food and beverage options and retail essentials available on site, such as caravan chemicals, pantry staples, basic kitchen utensils, and disposable plates, cups, and cutlery. LPG gas bottle refill services would also be a very welcome addition for travellers. As with most caravan parks, early mornings are to be expected, there were young children awake, load and active from around 5:30am, so light sleepers may want to keep that in mind. One minor suggestion would be to upgrade the toilet paper quality, as it was very thin. Overall, a great park that we would happily recommend and stay at again.

Was really looking forward to staying at this place with 7 others in 2 campervans! We didn’t realise it was a quota of 2 people per camper van (which is totally fine, my mistake!) but we were greeted by a man on the reception that was so infuriated by our arrival and booking mistake that he decided to just cancel our stay altogether. The lady that was on the desk was so so kind and explained everything very well, but we were honestly shocked at the carry on of the guy on the desk who repeatedly said he was the manager (even though we dealt with the manager later who was also lovely to deal with) and was just way too aggressive to be working with the general public who are prone to making mistakes every now and then! I hope the guy on reception can fix his attitude and that the lady on the desk gets a raise for having to deal with him!

We arrived with 4 people in one campervan and were told only 2 people were allowed, which already felt unreasonable given it’s a single van. However, we accepted that and the real issue was the customer service. The man at reception was exceptionally rude, dismissive, and had a serious attitude problem. He made no effort whatsoever to help, immediately told us he was cancelling our booking without any warning, and came across as money-hungry. He also claimed to be the manager. We got to speak with a lovely girl at reception also and he constantly butt in to tell us we had no booking and it was cancelled. When we eventually spoke to the actual manager, the difference was night and day. He calmly explained the reasons for the rules, spoke politely, and genuinely tried to help us by finding another site on the grounds. The person at reception who pretended to be the manager has no people or customer service skills and should not be dealing with the public. Completely ruined what should have been a straightforward check in.

Glen Villa Resort is always my preferred choice in Byron Bay accomodation.As a regular visitor to the resort for the past 15+ years , I have always been impressed with the way the management and staff look after their guests needs and also the way they care for the villas, campgrounds and amenities.I love the the pool area too , its great to be able to have a swim when staying there.The Resort is central walking distance to the beach all the fabulous highlights of the main town.Also I am impressed with appropriate guidelines in place ensuring its mostly a very quiet and relaxed stay for guests.A special mention goes to the current manager, Dice.He is so helpful and pleasant both on the phone and in person, making our frequent bookings easy and streamlined and my stays wonderful. .Thank You Dice and Thank you to all of the GVR team! See you at Christmas :) Karen

Stayed in one of the cabins over the new year period and it was perfect for what we needed, perfect location into Byron with the main beach being only a 10 min walk, nice and clean amenities and cooking facilities would definitely stay here again

The man who answered the phone was extremely rude. I was told he had a vacancy but I wasn't allowed to bring my kids as they are over the age of 3 considering I had my own motorhome with my own facilities. This so called camp ground discriminate against age, & sex . Disgusting behaviour from a business. Will not recommend to anyone.

This place felt a lot more like a caravan park than a resort, namely because it was basically made up entirely of transportable huts. That wasn't necessarily a bad thing though because those huts were actually really nice, and quite comfortable as well, not to mention warm (which does tend to be an important factor for me). The grounds are actually quite large, in fact so large that they have golf buggies to take you to your rooms. There is even a swimming pool, not that I actually ever use them. Oh, and it is pretty close to most of the happing places in Byron as well, so that's also a bonus. I probably should also mention that you also get a pretty good value for your money as well.

We stayed in a private cabin for a week during down season (start of winter) and it was VERY overpriced. The cabin had ants, and no screen for the sliding (only) door. A 'good' price for the area, but these facilities are really in need of an update.