Nurys I.
Yelp
I have to preface this review by saying that it is almost entirely based on an incredibly negative experience we had with ONE person at Glenmere that almost completely, single-handedly ruined our honeymoon stay. I said incredible, because it truly is - even in retrospect, it still makes my blood boil.
I booked us for 2 nights, Nov 14-16, at Glenmere at the rack rate of approx $1300/night for their suite with 2 fireplaces as a mini-moon splurge to unwind from our wedding weekend. I called ahead of time to inquire about the rooms with the fireplaces since that's what really sold me and upgraded us to the above mentioned suite with 2 fireplaces.
Upon arrival, we were greeted by a charming and professional butler. At check in, my husband jokingly remarked on the rate of the room and asked if that included anything. We were not told it included breakfast (I did later check on their website and fine print does say rates include breakfast, but it would have been nice and expected that it would have been communicated to us at check in). We were ushered to our room (not the one with two fireplaces), and my husband asked if they could move us to a room with a balcony (and a fireplace) - they did so without skipping a beat, as the butler added we were the only ones staying at the property, so I made no mention of the first mistake. Once in our new suite, I asked about turning the fireplace on and we were told they were not working. The butler said, "you weren't told they weren't working?" No, we were not. Incredibly disappointed and exhausted, but not wanting to ruin our honeymoon, we ordered room service and indulged in the split of Champagne they left us with a nice, handwritten note acknowledging our honeymoon. I mention the nice details because I really want to be fair and put our story out there and let you decide.. The next morning we went to the reception and encountered the woman I'm basing this review on. I asked her for recommendations on where we could go for breakfast (she never once said we were entitled to a complimentary full breakfast). My husband was hungry and opted to get us a table at the restaurant while I spoke with her. I told her I was really disappointed at the fireplace not working in our room and explained that was the main reason we splurged on Glenmere for our honeymoon. Her reaction completely baffled and infuriated me. She shrugged her shoulders (literally) and gestured to a silent, "oh well". When I pressed and said that we should have been told prior, she said, "well, it's not in our policy to refund money." She said, the best she could do was offer a discount towards a future stay. I could not believe this response!! I asked for the owners business card and told her I needed to think about how I was going to handle the situation and suggested she do the same.
Again, not wanting to ruin what was left of our stay, I downplayed the whole thing to my husband but told him I was unhappy with how she handled everything. We went out around the town of Warwick, which was both charming and quaint as were the people. We had dinner off property and came back late. The butler that evening was very sweet and said we were missed. My husband asked for a late checkout the next day and he agreed to extend it 2 hours to 1pm.
The following morning, we were greeted by this same woman and she pulled us aside to tell us that she was aware that we had been given an extended check out of 1 PM but that since we were the last couple on the property and they needed to get some plumbing work done before the winter they wanted to start that as soon as possible and wanted us to be checked out by 11 AM.
At this point I just had to laugh! My husband said, we will not be checking out a minute before 1pm and you should be ashamed of yourself for asking us that. I just could NOT believe this!!!!
We were in our room, and I kid you not, this woman was calling us at 12:58pm!!!!
We checked out at 1pm as was originally granted to us, completely disgusted and outraged.
Our mini moon was successfully ruined by this person. I've never been more angry in my life.
We've traveled the world over and this establishment is not worthy of a single star, let alone Relais and Chateau status.
The premises are beautiful but the lack of service and outright insults are just not worth visiting at all - especially with the crazy expensive rates.
You're better off skipping this one altogether.