Jen S.
Yelp
We have tried so many times to embrace this new streamlined edition of The Pines. After last night we are officially done.
For context, pre-pandemic, the Pines was a family owned restaurant that was always packed wall to wall with folks of all ages; families, college groups, seniors. Sports fans, tourists, locals. The food was reliable, consistent and very good in a vintage kind of way. The service was efficient, friendly. The place was a well oiled machine, and EVERYONE was working full tilt. Besides the famous Pines Burger ( fantastic), fish fry ( reliably v. good), etc., there was always a "Soup of the Day" to look forward to, NE clam chowder you could stand your spoon up in, Daily specials, Chili, spaghetti and meatballs, and more. The vintage sign outside is all that is left of that magnificent restaurant.
Post pandemic, either it was sold or the next generation took over. The menu has been reduced ( streamlined ) to burgers, fish fries and wings. Bar food, but without the ambiance of a bar. It attempts to be a "Doug's", but their system is terrible and the food is inconsistent.
Order at the bar and fend for yourself. As others have mentioned, everything is in take out containers ( at least Dougs puts eat in meals on paper plates). Even the beer is served in disposable cups.
The famous burger has suffered and is smaller and inconsistent. The last two fish fries we've ordered were greasy and not hot ( nobody notifies you if your order is ready). French fries are straight from Sysco to you.
Obviously there is no longer a chef, or anyone who knows how to cook.
The new owner has no clue that the hospitality means "be hospitable". I suggest he get out from behind the bar, greet people, check with his patrons on how their dinner is, find the folks whose orders are sitting on the bar when the order comes out.
There was a bit of remodeling, money spent on swanky new chairs, but the original, dark, humid, smelly, inaccessible ladies room remains the same.
There were a ton of take out orders going out, but folks who live nearby have limited options, and likely some were out of towners/alum were there for nostalgic reasons or based on old reviews. We won't be back.
A sad loss on our restaurant scene.