Nolan Pinkney
Google
Review: Global Hotel, Panama City, Panama
I recently stayed at the Global Hotel in Panama City for seven days, and I must say, the experience was top-tier in terms of customer service. Whatever we needed, at any hour of the day or night, the staff made sure we had it. If something couldn’t be provided immediately, trust that it was there first thing in the morning. The attention to detail and care was exceptional.
One of the pleasant surprises was the bar and restaurant downstairs, which was a fantastic addition to an already stellar 5-star experience. The cleaning services were also impeccable—everything was pristine, and my stay was overall wonderful.
There were a few standout features that made my stay memorable. Given that Panama rains for most of the year, I thought it was a thoughtful touch that the hotel provided umbrellas for guests to use during their outings. You could take one whenever you needed and return it later—definitely a cool perk. Another highlight was the complimentary champagne they welcomed me with upon arrival. It was my birthday, and that small gesture truly set the tone for my stay. The hotel’s location in the financial district was also perfect, as it was close to all the restaurants we wanted to visit.
Now, onto a couple of things that could be improved. As a 5-star hotel, I did expect a bit more in terms of ambiance. There was a distinctive smell when getting off the elevator or entering the hotel room, which was a bit off-putting, especially after a long flight or day of exploring the city. I’d recommend placing air fresheners on each floor or in every room to counter this. Another addition I think would elevate the experience is providing microwaves in the rooms. After late nights out, it’s inconvenient to have to go down to the lobby to reheat leftovers. A microwave in the room would solve this.
Despite these minor critiques, I thoroughly enjoyed my stay and have even shared my experience on TikTok. The front desk staff and hotel team worked hard to ensure we were taken care of, from handling our luggage to catering to our every need. The bar and restaurant were great, with reasonably priced food and drinks. I will definitely revisit and recommend Global Hotel to anyone planning a stay in Panama City.