Globales Reina Cristina

I'm writing this while in our room at the Reina Christina. So far so good!||My wife and I love classic hotels and railway hotels, so this fits the bill perfectly. And the price is reasonable compared to a comparable hotel in the U.K.||This is a bit of a faded charm to the place. But it's much better tha I expected from reading some of the reviews.||On our first evening we had wine and carajillo (Spanish version of Irish coffee) at the hotel bar. The scene was convivial, and reminded me of the good old days when hotel bars had a bit of a social scene.||Lunch and dinner at the restaurant is buffet style. We decided to book our 2nd night with breakfast since it was very reasonable to add it on the Globales website. Breakfast was very good and well presented with lots of choices.||I think the Reina Christina has a lot to offer. There are really not that many hotels left like this one in the modern era, so I genuinely enjoy being here.||If people are looking for something of an even higher standard they could try the the Rock hotel in Gibraltar. It is very well-rated hotel and also 4-star but it also goes for twice as much.

We stayed for one night before boarding the ferry to Morocco. The room was clean and spacious. It had a small balcony with a bistro set and a great view of the port. Parking was good 10€ a day and the staff were friendly. There are no coffee making facilities in the room and no full length mirror. All in all I would recommend

Nice hotel for the price we paid. Booked two rooms for two nights. Hotel appears decorated in 1920's look. loved the patio where we had breakfast. bathroom fixtures in both rooms were modern and functional. refrigerator worked great. while AC worked the thermostat was ancient and should all be replaced with digital. would stay there again. Staff could be friendlier in saying Hello, Good day, etc.

Have you ever walked into a room and the people there made it very clear you are not wanted? That's how most of the staff make you feel. The rooms are spacious, but the beds are very uncomfortable. The restaurant is atrocious. It was so bad I wasn't even mad, it was actually funny. The food brought back memories of high school cafeteria food. Overall, not great. If you're going to/from the port it is within walking distance. If you can book a night for about 70 euros it's not bad value, but go into town to eat.

We checked in for 3 nights after our recent wedding as a staycation for a bit of an unwind after what had been a busy week. The hotel is outdated, though this didn’t initially deter us from our stay and we knew that we would have less modern decor than another hotel perhaps might have. However there were no in service elevators which meant all rooms had stair access, fine if you are able bodied, not so much for the elderly or disabled communities. Our room had ants in both the bathroom and bedroom (very large ants) despite keeping the doors and windows shut our entire stay. The cleanliness left something to be desired with black mould visible on the shower/bath door seal and the silicone around the tub. The biggest issue for us was when we chose to dine at the buffet for lunch, paying €18 euros per head, when we went to get a drink both water and juices are dispensed from the same spout. I am allergic to pineapple and therefor couldn’t even have the water from the tap there and when we asked how we could access other water we were told to buy our own from the bar/vending machine. (Vending machine €1.50 for 250ml). This was after the staff member had already been informed that I was also pregnant. This dampened our dining experience and we chose not to eat there again after this experience.

Our experience at this hotel was quite disappointing. First, the air conditioning in our room was not working, so we had to sleep with the window open. Unfortunately, this led to many mosquito bites, which made our night very uncomfortable. Additionally, the room had a strong unpleasant smell, similar to urine, which made it hard to relax. Cleanliness and hygiene clearly need more attention. The staff at the reception did their basic duties but weren’t particularly welcoming — no smiles, no warm atmosphere. It felt like they were just going through the motions. Overall, this stay did not meet expectations. The hotel needs serious improvements in cleanliness, comfort, and customer service.

I stayed here while working as part of the LIV Golf crew, and unfortunately, the hotel was far below expectations for a 4-star rating. • No drinking water provided in the room • No kettle, no coffee, no cups • No toiletries available • Air conditioning didn’t work — and this same issue was already present when I stayed here last year. Still not fixed. • Maintenance was slow to respond when there was no water in the room • Breakfast was very poor — limited choices and low quality • Room was outdated and not properly maintained This hotel feels more like a budget stay than a proper 4-star. For working professionals who need rest and reliability, I would not recommend Hotel Reina Cristina unless major improvements are made.

We invited two friends to 'supposedly' have a nice stay. It was for only 1 night because we were taking the ferry the next day to Ceuta. || We reserved a doubleroom. For one night...didn't need more than that and that's how we seemed to have been treated. We wanted the nice room shown on their website so that our guests can enjoy the whole flair. Well, the room they put us in was around the pool area. We wanted to be IN the hotel and not...around the pool. Walking around the pool area to the room was a mess. The pool tiles needed repair and looking to the sides...paper garbage mess! We opened the 'cube' room and were shocked. Hot..no A/C...small window...no mosquito screen..1 bed..bathroom..lamp. can't remember if there was another piece of furniture because we turned around and walked out. We checked our friends 'cube' and was a bit better. I went to the receptionist and the DRAMA began. The lady said..welllll..your room (cube) was not rennovated. That is why it's so empty...no pics on the walls..no deco. I said "seriously" and the room is still being given to the guest 🤷🏻‍♀️||I mentioned that this is not what we reserved and will NOT take these rooms. She said, "we have no other rooms available". I told her that we had reserved at least 5 months before our visit. Because she had mentioned that there was a party in the house. DON'T CARE. we were not staying in that 'hot, stuffy' cube. It was May! I stayed in her presence and insisted a change of the two rooms. We were treated with arrogance and as if we were invisible too. She said that A/C is not offered in the month of May...WHAT! we have stayed in many 4-5 star hotels all over Spain in the hot months. That the A/C in the Spanish hotels are programmed to a certain temperature ...that we know. Like...please...don't try to pull the woll over my eyes...was'nt born yesterday. Well...1 1/2 hours passed and we asked for their Supervisor (in Spain...General Director). She said "he's not in the house". I called up a friend from the Spanish National Police for advice. She said "ask for the COMPLAINT FORM". We didn't know that it is a Spanish Law to have this form available or they'd have to deal 'on the spot' with the police. The hotel can be fined. We of course living in Germany didn't about know this so a guest can be pushed around. NOT ME! Good that we also have a home in Spain and we are getting to know quite a few 'good' helpful friends. So, Lordy be. Out of the clear blue sky..||the receptionist came back from going to get the 'Complaint Form' but returned WITHOUT it and told us that WOW...the General Director turned up MIRACOUSLY and we got TWO rooms in the hotel...exactly what the doctor had ordered...literally my husband 😉. Comfy, atmosphere and AIR CONDITIONER was on!!! Huh. ||Another point..Don't reserve HP. This first time EVER (once in a while we have reserved HP..breakfast & dinner) and were NEVER put in the back room with the 'bus touries'. No offense against bus tours and put into one big room and buffets, that's known...but not what we ever expected..our first time. Not for our guests who had expected and us too to go into the nice diningroom...all dressed up..winding up in the back.😬 We felt like going up and coming back in the room in shorts and sneakers. For breakfast too. The lines...no way ever again and will not recommend this hotel.||Moral of the story....STICK TO YOUR RIGHTS. No wonder why other guest have rated so low. It might be a historical hotel...but don't take any nonsence. Money is still not growing on trees.