Gold Reef City Hotel

On the 25Dec2025 the morning, I did not have a great welcome at the dining hall for breakfast at all, from the man and lady standing at the door. Me entering, did they not even say “good morning” but ask in a harsh tone for our room number in another language, they could not even ask in English the LANGUAGE BARRIER! Thinking its all, enters another family and they had the total opposite, kindness galore. Just eww.

I am at theGold reef city hotel right now and the service is terrible I would not recommend this hotel to anyone right now. The staff is not friendly nor professional they are plain rude with bad attitudes, I hate using the race card but this is just obvious. It is my husband’s birthday and so far they just made it really bad. I hate this place with a passion. It has ruined our holiday!

Told at 2pm that they only going to start cleaning the rooms now, we travelling with kids that were up since 5am as flew in. I don’t understand why the cleaning starts at 2pm when guest are supposed to check in. What a great start to our holiday

Big and spacious rooms and bathrooms. Nice variety of restaurants as well as in dining options available. Excellent service.

Old, tacky with terrible service. We walked in and immediately canceled our booking and walked out. This hotel best suited for first time travelers with no understanding of what to expect. Avoid Avoid Avoid

Blood stained bedding, looks like it's been there for ages. Was dupposed to be a non-smoking room but definitely smelled like smoke compared to the room a family member got two doors down. Aircon also did not blow cold. Very glad this was only a one night stay.

Do not stay worst hotel ever Housekeeping entered my room while I was sleeping did not knock then they offered me a happy ending at an additional cost do not stay

What a disappointing stay! - dust mites and bed bugs - 2 broken beds in 2 different rooms: after the first night, we were moved to another new with ANOTHER broken bed making that #3 - bathroom amenities weren't changed/replaced from previous guests - lack of management skills is evident at front desk: no communication happened between different shifts, we were bothered day after day about proof of payment when this was sent well before our stay AND AGAIN THRICE to different shifts at reception - Complaints were brushed off as if they did not matter A formal complaint was laid after our return home, and a discounted rate was offered on our NEXT stay as an apology. Tell me, why would we choose to come back to your establishment? Our stay was unpleasant and uncomfortable. As much as we appreciate this form of apology, why waste more money to endure round 2. Sincerely, Durban family of 9