Gold Reef City Theme Park Hotel

The hotel room was lovely - they have upgraded since the last time we stayed. The room and bathroom were spacious for the 4 of us. Wifi worked perfectly. The lady at Reception and the staa at Barneys can work on being more friendly and greeting guests and smiling. The shuttle guys were very pleasant. Please can the rides at the theme park open at 9. So much of time is wasted waiting in lines. The administration of the theme park really needs to be looked at. Please evaluate Disney, Universal Studios or Lego Park and look at how they operate the rides. We've been to theme parks across the globe and Gold Reef is disappointing. More operators are needed at the rides. Test the rides at 8 not 9:20. Have the next batch of people ready. Have another operator assisting with the exit while one loads the next batch.So much of time is wasted and it's frustrating how long the lines take to move. It's a waste of money when you are paying for a 1 day ticket as you will only be able to do 2 or 3 of the thrill rides.

Parking is in the general parking lot/not under cover. The check in process was very efficient. The room was quite clean and well ventilated. The bed and pillows were super comfy. You get access to the theme park. My kid thoroughly enjoyed the rides.

It was an extremely cold day when I visited here, I was just looking for something to eat. We were seated outside on the veranda in the only bit of sun that was available. The food was average, I thought it to be a bit expensive, service ok but because of the weather, I just wanted to get it over with. It's wasn't a good experience.

Theme park was good, just so many rules for kids if they to small or to big for rides, certain experiences little kids could enjoy on a parent's lap like the 4D ride bit rules exceptionally strict. Otherwise, the experience for little ones in between being tall enough or too tall made my kids really unhappy as they got refused on many rides.

It's is with great disguist I type this message after being called awake at 10pm By an extremely rude receptionist who informed me that my booking had not been paid for. When we checked in the person checking us in never requested the payment and now it's my fault. They then send someone to my door with a faulty speed point. Then demand that in my sleep wear I proceed to the front desk to pay. I explained I would be down in the morning to pay my bill while speaking to the manager about my complaint. This still was not good enough. The receptionist then persisted to call me again demanding I come down and pay. Where am I going to run too. We have friends arriving tomorrow to use the theme park. I am beyond disgusted and will be submitting this complaint on all complaint platforms. If they wanted the payment now. Why not send me the bank details so I coud do an immediate transfer. But they would not accept that I will never recommend this hotal to anyone. What makes your staff think it's OK to call a customer awake when the fault was on their side I am know beyond fuming I then get woken up again by a new person who has taken over. The card machine does not work. The best was when he said he is trained to use a speed point hahaha it's not rocket science. I am fully ware the amount needs to be paid. But for God sakes they could have called in the morning and I would have been right there to pay. I don't run from bills and am now been made out to be a thief by their staff. Never in my life have I been treated so badly at a hotel. My stay in this hotel has been nothing but disappointing and all iv been given is harassment. I believe that every person should know of the treatment this hotel gives white paying customers It's a pity that you have to put a star asthis hotel does not deserve even a half. Show quoted text

I came here for a conference then had some fun little time to try some rides. Here are my ratings, based on thrill and fun. 1. Tower of Terror - 10 for Thrill 5 for fun. When the cart was going down my back broke, it was painful for about a week. Exercise Caution. 2. Miners Revenge - 7 for thrill 8 for fun. It was fun, the water makes it even more fun, I didn't expect the water to splash on me like that. 3. UFO something - 5 thrill 8 fun It wasn't thrilling, but I got to experience what was taught in those physics classes. Centripetal force or something. But also be cautious, you can feel a little weak after riding this one. 4. Golden loop - 8 thrill 7 fun This one was scary, it gave the same vibes as the tower of terror but less thrilling. 5. The Congo what-what swinging boat. This one actually helped me with my fear of swings 😭. The list goes on...but these are the highlights

Such a fun day and so much to do. Entrance was smooth. Staff friendly and helpful. Entertainment for all ages.

Truly a lovely theme park, you just have to have a stomach for it, specially for the infamous Anaconda ride, golden loop (underdog champ) and tower of terror (underrated) rides! If you can still come out in one peace after all that adrenaline, you will enjoy this place. Oh come very early, the ques to the rides is unbearable