Farhang M
Google
As someone who has travelled to Vietnam and specifically to Hanoi multiple times, I have had the opportunity to stay at this hotel with a group of young students. In preparation for our trip, I took the initiative to exchange several emails and phone calls with the hotel management to confirm that the accommodations, rooms, and facilities would meet our needs as a group. Our primary purpose for being there was a field trip associated with a course that I teach in the UK, so it was important for us to have a comfortable and suitable environment.||Upon arrival, I found the hotel staff at the restaurant to be exceptional. They were friendly, attentive, and always willing to assist, making our dining experience enjoyable. The breakfast offered was fairly satisfactory, providing a range of options to start our day, although it could have included more variety.||However, I did encounter several issues with the rooms. The accommodations were quite small, and some of the rooms had no windows, while others had what appeared to be faux windows that did not offer any real view. The so-called deluxe rooms facing the street were particularly problematic, as they were quite noisy due to traffic and other urban sounds, making it difficult for some guests to relax.||Another point of concern was the professionalism of the receptionists. Unfortunately, their level of service fell short of expectations. They appeared to lack the necessary training and experience in handling guest inquiries and requests, which led to difficulties in obtaining basic support and information. This was disappointing, especially considering the importance of having a reliable and helpful front desk staff for groups like ours. Overall, there are significant areas that need improvement for future guests. Be aware of the rooms they offer, and don't be fooled by the names of the hotel, the location, and the fancy names of the rooms.
