Golden Lotus Luxury Hotel Hanoi

We stayed at the Golden Lotus Hotel in Hà Nội with our three children (ages 6, 8, and 10), and we couldn’t have asked for a better experience. The rooms were clean and comfortable, and the staff were incredibly friendly and always happy to assist us with anything we needed. They even went out of their way to make our kids feel welcome, which made our stay all the more enjoyable. Breakfast was included in the stay. While it wasn’t as extensive as some other places we’ve stayed, it was decent and certainly good value for the price. One of the best things about this hotel is the location – it’s absolutely perfect. We were able to walk to most of Hà Nội’s must-see attractions, including: •Train Street. The most amazing life experience and must do. • Hoàn Kiếm Lake – peaceful and beautiful, especially in the early morning. • Ngọc Sơn Temple – a lovely cultural spot right on the lake. • St. Joseph’s Cathedral – stunning architecture just a short stroll away. • Hanoi Old Quarter – full of charm, local markets, and authentic street food. • Thang Long Water Puppet Theatre – a hit with the kids! • Hoa Lo Prison Museum – very informative and worth a visit. • Dong Xuan Market – great for shopping and local snacks. We would definitely stay here again when we return.

Interesting architecture and decor. The rooftop pool is nice and has great views. The staff are welcoming and breakfast was good with perfect omelettes. Might have been redecorated recently since smelling a bit fumey. Best thing is the amazing location near the cathedral, Hoan Kiem lake and the old quarter.

Was dumped us over to this hotel due to a mixup from another hotel, claiming it was 4*. For all practical purposes it's not. Photos are old and pool is really not well, bar is uninteresting, it's dirty and their renovation project is all over the place. They didn't clean room between days and we had to call for new towels. Super boring breakfast where they kept putting onion in our omelette even if we asked without. I would not recommend this hotel at all, better options for similar price. They one thing, and that is a super location. This is the same hotel as Hanoi Solis Hotel.

I have stayed here twice now and have loved it. The staff are so friendly and helpful, in particular the reception staff. If you're lucky Mr Ocean will be on duty - he even ran out to help me cross the street when he saw me struggling. The breakfast is delicious. The location is great and if you have any questions about anything the staff here can help you. The rooms also have safes. For me though, the staff really make it the best experience

We had a great stay at the Golden Lotus Hotel, perfectly located in the heart of Hanoi's Old Quarter. The service was excellent – friendly and helpful throughout. Our room was spacious, clean, and comfortable. We had a room towards the back of the hotel, which was wonderfully quiet at night, even though the streets outside were very busy. We especially enjoyed the rooftop bar – a lovely spot for evening drinks with a view. A big plus: the hotel kindly stored our large suitcases while we took a trip to Ha Long Bay. There has been some discussion about the windows—or lack thereof—in certain rooms. Here’s what we experienced: we had the family connecting room, and both rooms did have windows. However, the neighboring building was so close that we could touch it from our window. The hotel refers to this as an “inside view.” While this did make the rooms a bit darker, it wasn’t a major issue for us.

We had a nice stay at the Golden Lotus Luxury Hotel in Hanoi! We booked the junior suite with a balcony, and it was perfect—spacious, comfortable, and beautifully maintained. The location is ideal, right in the heart of the Old Quarter and just a short walk from the lake, which made exploring the city incredibly easy and enjoyable. What really stood out, though, was the hospitality. The entire staff was exceptionally welcoming, friendly, and attentive—always ready to help with a smile. They made us feel right at home.

Service was impeccable! All the staff was extremely polite and friendly. They helped us get eSIMs for our phones, recommended amazing restaurants in the area, and helped us exchange our USD to VND. The room and lobby was very clean and well kept. Will definitely be recommending this place to my friends for future visits!

Bathroom shower water leaked all over floor, aircon in bathroom dripped from ceiling onto toilet, dated tiling with mould around grouting and around shower blind, never any lights on in foyer of our-room, broken handle on safe, and my partner got locked in the pool toilet. ( lock wouldn’t unlock) causing much upset, I raised this with the manager who said she has recived other complaints and was going to put a sign in toilet, but clearly hadn’t done it. When we checked out the reception simple asked if we had used the mini bar… not one time did they acknowledge a thank you or ask how our stay was. Staff smoking at the door is not a good look. Wouldn’t stay again and would not recommend to others.