Golden Tulip Balikpapan Hotel & Suites

This hotel earns the lowest possible rating due to complete failure in basic customer communication across multiple platforms. The establishment's total lack of response to inquiries, both via email and Instagram, demonstrates an unacceptable approach to customer service. Despite attempts through different communication channels, no response was received even after a week of waiting. This systematic failure to acknowledge or respond to potential guest inquiries raises serious concerns about the hotel's operational standards and customer service commitment. In the hospitality industry, where communication is crucial, such complete non-responsiveness is particularly problematic. For a hotel carrying an international brand name, this level of communication failure is especially disappointing. The lack of response through any channel suggests fundamental problems with their customer service management. For potential guests considering this property, the complete absence of communication response makes it impossible to recommend. If basic pre-stay inquiries are ignored, it raises significant doubts about the level of service guests might expect during an actual stay. This level of non-responsiveness is unacceptable in the hospitality industry, where prompt and reliable communication should be a basic standard of service.​​​​​​​​​​​​​​​​

the kitchen counters were not clean, the gym is only half usable with the air conditioning being in bad shape, TV is out dated.

Don't think twice to choose this Hotel... You will see how they give you excellent service from the staff... Securty, front desk, restaurant staff and the staffs who clean your room. Rooms are spacious with good ambience, and have nice views... City view and pool view. For business or family leisure... They can handle it well. For the last... Maybe you have to plan to expand your restaurant with the spacious ones.

This is my first experience staying here. nice place. the room is comfortable. The food is delicious. and what I like most is because the location is on the seafront with beautiful views

Book this hotel through travel agent 1 week before, when i arrived with last flight and arrived at hotel 9 pm, they mention my room is canceled. No notification to me a day before nor during the day light, they said they called the travel agent. Very disapointing hotel and travel agent.

Blood stains remained on the pillowcase and the bedding didn't look clean. The cleaning condition wasn't bad, but it seems to be old. Maybe because it's the room next to the main road, it was noisy with cars and motorcycles at night. Soundproofing doesn't seem to be good either. Breakfast was neither good nor bad.

Very comfortable for guest. Quick respon, nice lication

I got a room that similar with 2 bed rooms apartment configuration, it's suitable for group travelers but too much for business trip. Everything else were OK, unfortunatelly resto and kitchen were closed at 22.00 pm.