Aminul Khan
Google
1. Receptionist English language was at an inadequate level. If you going to hire a hotel receptionist at least hire someone who can speak a foreign language fluently
2. Safe inside the room does not work/damaged
3. You have to call receptionist if you want housekeeping done for your room, if you are lucky then sometimes they do it before you call them
4. WiFi crashed and had no back up plan which led to me having no way to contact my dear loved ones back at home. Was down for more than 12 hours
5. When you ask reception for housekeeping it takes more than 2 hours for them to give what you want
6. Towels are not properly replenished, so you start of with 4 towels and if you use 2 of them they give you 1 in return. How does that work?
7. Requested cot bed for our newborn however this was old, dated, filthy and dirty
8. Heater does not work, probably not even serviced as cold air just comes out
9. Been locked out 3 times when trying to come into the room the card deactivates itself , I was told it was because we may have left electrical items on charge. But we always remove and secure our chargers away before we leave so this isn’t the case
10. Toilet / shower area lack of space and unsafe with door stopper. There is no bath tub which comes at a disadvantage for families with young children. The main light of the toilet was not working for 5 nights stay and still not fixed
11. Breakfast was absolutely mediocre , bland with no taste and very few variety.
Overall hotel was a shambles and don’t know how it received 4 stars rating. This hotel is lucky to receive a 2 star from me. Won’t be coming back to this hotel anytime soon that’s for sure !