Dayal
Google
This hotel offers most of the standard amenities you would expect from a 4-star establishment, but it lacks some basic conveniences, such as a coffee maker in the room and power outlets near the bed, which can be quite inconvenient.
One major issue was the hotel’s unfamiliarity with the Booking.com payment process. Despite having already paid for my stay in advance, the hotel claimed they had not received the payment from Booking.com. Instead of resolving the issue themselves by contacting Booking.com, they insisted that I call customer service myself. Based on my conversation with Booking.com, it appeared that the hotel had not yet charged the payment from Booking.com’s virtual card. This lack of efficiency and communication was frustrating, especially after a long journey.
On the positive side, they did upgrade my room, which was a nice gesture. However, the overall service did not meet 4-star hotel standards. There was no clear signage directing guests to the lifts, nor any information in the room guidebook about the swimming pool’s location or operating hours.
The room itself had another downside—the windows could not be opened, and there was a persistent unpleasant smell. I called reception more than seven times requesting an air freshener, but my calls were mostly ignored. Only twice did they pick up, yet no action was taken to resolve the issue.
Overall, while the hotel has potential, the lack of proper service and guest support significantly affected the experience. If they improve their customer service and attention to detail, it could be a much better stay