Golfview Hotel

I recently stayed at this hotel last month, and I want to take a moment to acknowledge the outstanding service provided by Richard Smith. He went above and beyond my expectations in every way his attentiveness, professionalism, and genuine politeness truly stood out. During a very difficult time, while my family and I were grieving a loss, Richard made sure we were comfortable and well taken care of. His compassion and commitment to excellent customer service did not go unnoticed. Richard Smith is an exceptional employee and a true asset to your team.

I recently stayed at this hotel in Room 213 and was pleasantly surprised! It’s clear they’ve done some updates to the property, in the last few years and it really shows. However, what truly stood out was the exceptional level of customer service from the staff and overall management. Trust me I don’t say this easily. But That’s what will absolutely bring me back !!professional, friendly, and accommodating service from every staff I dealt with. One staff member in particular, Richard Smith, went above and beyond. He was not only helpful and attentive but also had such a genuine and warm personality and was attentive from start to finish of my trip. He made a great impression and really elevated my stay. I can’t wait to come back!

I would like to commend the hotel for its exceptional service and overall guest experience. From check-in to check-out, every aspect was handled with professionalism and care. I was especially impressed with the hotel’s security team — their presence was both reassuring and discreet, creating an atmosphere of safety without intruding on guest comfort. The officers were courteous, attentive, and clearly well-trained, consistently monitoring the premises and responding promptly to any concerns. Their dedication contributed greatly to my peace of mind and made my stay feel secure and worry-free. Kudos to the management for maintaining such high standards. Big up you security Jessan and Petrina 🩷🩷

Whilst the rooms do need some work, I must say that the Golfview makes up for it with exceptional staff, service and AMAZING breakfast. I thoroughly enjoyed the included breakfast on every day of my stay. In fact, I looked forward to it. I got to experience tasty and authentic Jamaican food, whilst still having more generic options like pancakes. I also love the location, as you can walk to supermarkets, shopping centers, fast food chains, and so much more. ….Now back to the rooms….. I understand that the hotel is undergoing some renovations, but a microwave and perhaps a mini fridge would have been nice. Ants got to my snacks before I did. But, I also must note that I was given the chance to inspect the room in person before confirming payment. So, the transparency was there. I appreciated that. Overall, I would choose the GolfView again and I’m sure that the renovations will be lovely. The staff, cooks, security guards, cleaners and all the workers are irreplaceable and I am very grateful for my accommodating stay.

My friends and I spent the weekend at the hotel. The rooms weren't as fancy as expected, they say they are still under renovations so that was understandable. I love the fact that breakfast and brunch was included in the package but what made the stay a memorable one was sandy at the front desk. Her customer service was unpoint, I hope the hotel knows that she is a true gem. The other staff customer service was good but I'd definitely go back because of her.

The stay was going alright until we got back from breakfast and found 3 individuals in our room from housekeeping. Bear in mind that check out is at 11am and this was some time after 9am. They said they knocked and got no answer which led to them entering the room and seeing our things, I would have thought the realization would come to them and not enter the room but no, the 3 individual's then proceeded to enter the room and take all the towels and rags. And when we got there and saw them it’s not like they apologized or anything, in fact they took their sweet little time and continued doing what they were doing. We had to enter the room so they would leave and luckily nothing of ours was missing. All in all it comes to show poor management and left a really bad experience on our part.

The property itself needs some TLC. They started and some rooms have some great features but I think they weren't well planned out. Like twice I've stayed in 6 months and light from the corridors enters the room and straight to the bed which kept me up. I fixed it by taking a towel to the gaps. They curtains could also be better at blocking our the light.||This trip I had no internet access so it was an issue connecting back to the office. ||But the food is great and the staff is friendly and always ready to assist. I mean we talk as if we know each other since forever. ||Big up to to Jessica, Kedene and Lises from room service! They're great guys! Tip them and I hope the management values them. Demeka from the upstairs dining she's awesome also. I don't really remember the names of the front desk agents but they're pretty chill too. And Daysha from Latitude - she's so Soo friendly. ||So while the property is upgrading and still got some ways to go in ironing out the kinks. They staff made it so great that you could not even feel uncomfortable - they helped in every way they can. ||It's a must stay if you have business in Mandeville or Manchester and you need to stay a couple nights.

The hotel staff was great, and the dining experience was good. However, the room felt like a 1-star motel. No WiFi, no fridge, noise from the shipping docks of the supermarket, warm water (no hot water), trickling shower head, no shower caddy or rest area, no privacy (door window opens to the 3rd floor), no waste can, paper thin towels, no grip in the power outlets (cords fall out- so good luck charging your phone), ants, and no soaps (this includes shampoo and conditioner). This isn't meant to be a mean review, it's information that should be stated upfront.