Stephen L.
Yelp
I visited Good Measure on Wednesday, April 10, a couple days after the eclipse. I arrived at 6pm and it was moderately busy. The waitress, who was also the hostess, took over 10 minutes to acknowledge me and add my party of 6 to the waiting list. I chatted with the group ahead of me and they had a similar experience upon arrival. The staff never provided an estimated wait time and just told me that I'm "on the list." On two different occasions, the waitress incorrectly called the party that she had previously sat. The waitress also sat a similar sized party that arrived after me. After an hour wait, we finally got a table.
The waitress immediately took our order, which was three burgers, fries, and a side of mac and cheese. After taking our orders, she came to our table multiple times to refill drinks and give us silverware. She brought three sets of utensils because that was "all the clean ones available in the kitchen." After nearly an hour of waiting patiently with three hungry kids, the waitress came back to our table and told us that our order never made it into their system. She requested that we repeat it so she can re-enter it. We were done at that point!
Since we had already wasted two hours without getting any food, I asked the bartender for the manager on duty. The bartender stated that she wasn't a manager but she was "in charge." I explained the whole situation and asked what could be done to resolve these issues. She stated that she wasn't in a position to provide any remediation but would give me the contact information of the people that could help.
The next day, I emailed Liz Frazer and Scott Kerner, to share my experience. I assume they are the owners and/or restaurant managers. Neither one of them has responded to my email. Very poor service and I didn't even get to try the food. Shame on management for not responding or taking responsibility to make things right.