Don E
Google
This was my first time dining at this restaurant, and overall, the experience had its highs and lows. When we arrived, we were told there would be a 45-minute to 1-hour wait but to our surprise, we were seated in by 15-20 minutes by Ms. T. That was a pleasant start, especially considering how busy it was. It looked like there was some kind of convention going on, and for it to be so packed early in the afternoon, I took that as a great sign that the food must be worth it!
However, as our visit went on, it became clear that customer service is an area that needs attention. The restaurant seemed short staffed, and I noticed several guests looking for assistance with no one immediately available. While the staff members who were present remained friendly, it was obvious they were stretched thin.
We ended up waiting about an hour for our food, and during that time, we were only given one update. That lack of communication made the wait feel even longer. I understand that we may have come during a rush, but regular check-ins would have made a big difference. For future guests definitely don’t come hungry, just in case you’re met with a similar delay. The food was good! I enjoyed the sides mostly!! Yams, Collards and Mac & Cheese was delicious. My fries and fish was not hot, however, I didn’t complain! In the end Makala replaced the fries. She was amazing.
That said, I want to shout out Steve, who was working incredibly hard, clearing tables, helping customers, and clearly doing everything he could to keep things moving. Also, Makala, our waitress, was kind and tried her best to keep us informed and comfortable while we waited.
Unfortunately, there was a moment that stood out for the wrong reason. A staff member named Nya (or Nia) was visibly rude to a customer picking up an order. As a paying guest myself, I found the tone and approach to be unprofessional and unnecessarily harsh, especially in front of other patrons. Regardless of stress levels, how staff communicates matters! Customer service is the foundation of any great business, and experiences like that can make or break a customer's impression. If she holds a leadership position, I hope this is addressed, as that kind of behavior sets the wrong tone for the entire team.
In summary, the food may well be worth the wait, but customer service should never take a back seat, especially in a busy environment. With a few more hands on deck and a stronger focus on communication and professionalism, this place has the potential to be a favorite. I would return again.