mariaadamsky
Google
This hotel was a huge disappointment and absolutely not worth the rating it currently has – the reviews are misleading and overrated. If you are traveling with family or expect even basic comfort, avoid this place at all costs.||Main issues we experienced during our 7-night stay:| • No heating in the apartment at the beginning. We only received portable radiators after repeatedly asking.| • Broken window in the living room – never fixed.| • Toilet ventilation didn’t work – maintenance came, confirmed it needed replacement, but nothing was done. The smell remained throughout the stay.| • Broken chair – replaced only after asking multiple times.| • Low-quality basics – old towels, uncomfortable pillows and mattresses, gaps in the bedroom window letting cold air in.||Noise: The last two nights were unbearable. It was exactly like trying to sleep with a nightclub wall next to your bed – loud trance/techno music with heavy bass, shaking walls, wardrobes, and beds until 4:30 a.m. This is not “city noise.” This is structural vibration from a club, and it is simply unacceptable. People cannot and should not be expected to sleep under these conditions.||Breakfast: very poor quality for the price. The scrambled eggs tasted awful, clearly cooked with cheap oil, leaving a bad aftertaste. The “barista” was the same person clearing tables, often absent, and when she returned she was irritated at guests for not reading a handwritten sign telling us to wait until she was available. I was simply standing and waiting politely when she snapped. Very unprofessional.||Service: staff were unhelpful, evasive and slow to respond. Even when we contacted them in the middle of the night via WhatsApp, the only answer was “it’s noisy in the city center, talk to reception in the morning.” When the noise repeated the next night, the hotel was “fully booked” and could do nothing.||👉 In summary: this hotel failed to deliver the most basic expectation – a place to sleep. Our holiday in Budapest was significantly ruined. Do not trust the high average score – it is misleading. If you value your rest, your comfort, or your money, look elsewhere.