Graduate by Hilton Chapel Hill

Good location in town. They randomly increased the price from what I booked online at the front desk. No breakfast included. I bought breakfast and that brioche bun was not fresh. The eggs were also not from a chicken! It wasn’t too expensive so can’t complain too hard. I thought it was a bit gimmicky, the decor. Maybe that’s just what a college town hotel is supposed to be?

Bad experience. Good location. 0 hot water. The worst part was there was a holiday parade that blocked off Franklin street. The staff did not make us aware of this at any point, so when we go to checkout and get home, we are told we can’t leave until 2.5 hours later after the parade. Really frustrating as all it took was someone to mention we would need to be out extra early or park somewhere else. Won’t be back.

We stayed here over a weekend while in town for a wedding. The location was absolutely perfect. There were tons of restaurants within a couple minute walk. The folks working the front desk were also super friendly and helpful. The Carolina theme was well done and a lot of fun. I thought, given the price, that the rooms were slightly dated. The bathrooms in particular felt like they could use an update. This didn’t impact our stay and still felt quite comfortable in the space but just thought at the price point it might be a slightly more elevated spaces. I’d stay here again if I found myself back in Chapel Hill.

The guy at the front desk tried blocking me front going to the bathroom which is illegal. I tried explaining my partner had the reservation and I just needed to pee after a 2 hour road trip. He ended up BANGING on the door of the bathroom as I peed. I had my partner immediately call their company to unbook and book at Marriott across the street. This level of harassment is unacceptable ANYWHERE.

Big shout out to Kenny, who works through the night helping guests stay safe, hydrated, and happy! I arrived with my daughter very late at night after a long road trip and Kenny was so helpful - gave us everything we needed and with such friendliness and lovely service. I love staying at the Graduate Chapel Hill - it's a beautiful hotel, perfectly located, and the staff is wonderful!

Great stay as always. We've been coming since this hotel was the Franklin Hotel and we always enjoy seeing the familiar faces!

If you like “vacancy checks” at 1:11am by hotel staff, this is the place for you. They won’t judge you in your underwear. If you think apologies are old fashioned and unnecessary, you’ll love management.

Super fun hotel for a UNC fan. Bonus that the room had a balcony. Looks like 5th and 3rd floor room do. Trophy Room food was simple and okay. Staff was very helpful and friendly.

This was a cute hotel. I loved the decor and the it's a great location as it is close to a lot of food options and so close to the school. I liked the basketball "court" in the center with all the stuffed basketballs. I witnessed some kids playing in the area and I thought that was so nice to have a space for kids to play in. The gym is the least favorite part about this hotel for me. It had a good variety of equipments but room is the size of a closet.

Off-street, indoor parking garage is a great benefit to this hotel. Easy entry & exit. It was especially handy the week I was there because of the rainfall amounts. It rained almost every day. It was very expensive. $27/day. That's way too much in my opinion. I quickly learned that Hilton had purchased all of the Graduate brand hotels nationwide. It's a great concept. Good move by Hilton The bad thing is they aren't operating like a Hilton property yet. Not even close. Some things are very odd like there's rarely anyone standing at the front desk. There is a room off to the side of the front desk where they hide until someone approaches the desk. Another problem is unless you like instant coffee, there's no coffee available until 7:00am. I'm sorry but that just doesn't work for me. I get up at 6 and the FIRST thing I have to have is freshly brewed coffee-not INSTANT!! To make matters worse, even when coffee is available at 7:00, they charge you for it! It's not that I can't afford coffee it's just that this is THE ONLY Hilton property I've ever stayed at when it's not available at 6:00am and complimentary!! Another problem was that one of my Hilton benefits as a Lifetime Diamond member is I am supposed to receive a $15/day food & drink credit. However, their operating system in the restaurant/bar is not compatible with the front desk & billing so there are no room charges! Right! You can't charge anything to your room!!! So there's no way to receive my drink & food credit. Also, my room was not clean! I've posted a picture taken of my bathroom floor when I arrived. Pretty gross. Through all of this though I must say that the people were very nice!! And I received a gift basket and a thank you note for my stay. It was a nice touch.

This was my first time at The Graduate. I thought the theme was cute. Basketball court style flooring, basketball backboards, and MJ all over. I had a large room with a balcony which would have been lovely if it were not raining the entire time I was there. The employees were friendly, and my friends and I went down to the bar for a drink before they closed. Dex was running the show and gave us some great information and recommendations. The beds were super comfortable, the showers were nice, my only complaint was the coffee. I love the little kettle, it heated up super quick, but their instant coffee was terrible. They recommended coming down in the morning to go to the coffee bar, but I am unfit to be around people until AFTER I have had my coffee.

I was in the area for an event and I was excited to stay in the downtown area of Chapel Hill. Unfortunately, we had a pretty bad experience at this hotel-- we booked a room online but we were changed to a different type of room last minute when we checked in. It was supposed to be an upgrade, but we were placed in a connected room (separated only by a door). Our neighbors were speaking at a normal volume, but we could hear everything word for word and they could hear us as well, so there's absolutely no privacy. We requested a room change but were told that it wasn't possible, so the front desk associate told us we could get a refund on one night out of our two night stay. We were unable to sleep barely at all that night due to children playing right outside our door (there's a basketball court in the middle area of the hotel), our neighbors chatting, and the AC being extremely loud. We decided to leave the city early because of our bad experience at the hotel, but the front desk now said that we wouldn't be refunded our last night. We explained the situation and they said that they would have someone reach out to us to discuss the refund issue. We got an email and I responded but they've since completely ghosted us and haven't responded. I would not recommend the Graduate.

This is a super cute hotel. I've been to Graduate hotels in other cities and they were so disappointing so this location was a breath of fresh air. Although the decor is super busy and colorful and patterned galore, I loved it ! A hotel with Charm. Super cool Michael Jordan mock dorm room, that was so cool to see. Rooms are nice and comfortable. Nice size bathroom. Hotel staff was pleasant. I really enjoy this area. A college town , since UNC chapel hill is only maybe 10 minutes from the hotel . Lots of nice eateries around and a target down the street

We have stayed at The Graduate several times for UNC Football weekends. The location is great. Our room accommodations have been very poor. This season we booked a king room, ended up with a queen bed with matte on the floor. Clearly, our room was given to someone else. This weekend, we booked a room with 2 queens as our son was staying with us. We check in, the desk person knows there are 3 of us. He sends us to the room with one King bed. We call downstair, he immediately knows the issue but didn't have the courage to tell us as we check in. They send up a blow-up mattress. Our son basically slept on the floor as the mattress deflated. You get all that for over $700/night! They did give us free parking. There is no breakfast, only bad coffee. The hotel is not trustworthy on reservations and not worth the price per night. Our freinds had a similar situation with regards to room issues.

The staff at this hotel is about as friendly and helpful as they come. The first time I stayed at a Graduate hotel (in Richmond), I found the college theme mildly irritating, but having stayed in them several times since, I'm starting to find it kind of charming. I stay in hotels a LOT, and honestly, it's nice to see a brand that goes out of its way to differentiate itself. If you stay at a Graduate hotel, you'll never forget what brand your staying at. One of my previous pet peeves, no coffee service in the rooms, has been rectified. They now have kettles and tea-bag style coffee packets, so you no longer have to schlep to the lobby in the morning to get a cup. Every time I've stayed at this location the room has been spotless and well appointed, and they have Turner Classic Movies on the cable, so I'm a happy camper!

A very good hotel in a perfect location. The Trophy Room bar is a nice spot to get a drink at any time of day or evening. Rooms are comfortable and clean, although the water pressure in the shower was poor.

The Trophy Room is an amazing place with outstanding food. I'm stunned that this place doesn't have more reviews. Such friendly service and atmosphere. Was awesome to Mia Hamm hanging out here too! I had the grilled chicken sandwich with sweet potato fries. The chicken has fantastic flavor with a toasted bun.

Lemme tell you about Mike at the Trophy Room attached to the Graduate Hotel in Chapel Hill. If his Billy Joel likeness doesn't cause you to double take, his customer service will! Affable, approachable, down to earth, and attentive. He was a 100% staunch advocate of their burger--"I really think it's the best in town..." -- And he was right. Pair it with the old-school crinkle fries and you've got you the perfect, all-American comfort food. (Disclaimer: I was in serious need of that comfort food). Smack dab in the middle of beautiful Chapel Hill, NC, this boutique/theme hotel is off-the-hook cool and so is Mike! (And speaking of Mikes... my room key was Michael Jordan's old student ID from back in his UNC Tarheels days). Y'all need to get here!

Interesting hotel. Interior of the rooms doesn't seem to match the "graduate" theme. Maybe the interior is supposed to be old school in that sense but not sure because it's all still very different. As soon as I walked into my room I noticed the ac/heater was loud. I'm okay with that because I like white noise but I'm not sure..? I think it's normal because my room is conjoined with another and I could somewhat hear theirs was on and running too. Might be an issue for someone who likes absolute quite. Personally, I didn't mind because I like white noise. My room faces the front street and you can't hear cars or anything outside. Nice window to look out of and people watch. Haha exactly what I'm doing now as I write this! I'm on the 4th floor and it appears all the 3rd floor rooms have large balcony's so that's also something to keep in mind. Location is great. Lots of places to eat and drink nearby. Even one of those small city Target's just two blocks away.

I've been working for a major airline for over 35 years. I've stayed in hundreds of hotels in my career. If your looking for a Unique hotel with great hospitality, very clean rooms, and a quiet place to rest. I highly recommend this place!

All the people at the hotel were excellent and helpful. North Carolina themed, Michael Jordan room. Check out the carpeted basketball court in the 3rd floor

4pm on a football Saturday in Chapel Hill NC. Went to graduate hotel bar with a large group for pregame cocktails. Bartender said they were closed. Went across the street to the Crunkleton. That's a great bar. Dropped $300* and worth every penny. The graduate bar is not a serious place. I would avoid it.

The bar staff are super personable - The bar manager Massey makes sure everyone is taken care of and feels like family. He's a die hard Tar Heel, so what's not to love? Drinks are crafty and the food is delicious. Burger & fries are a favorite but other items to try are the chicken sandwich, the salads, the shrimp tacos. But those peppery French fries- wooo doggie.

Excellent location. Close to UNC and all the restaurants on Franklin Street. Staff very friendly and helpful

We found this location and hotel to be perfect and in the heart of everything happening on UNC's main street ( Franklin). The room were very clean and quaint and decked out with UNC theme. The staff and managers were very friendly and helpful. This is a great choice!