Graduate by Hilton East Lansing

This is a really nice boutique hotel. Our room overlooked the Michigan State University campus and the lobby area is themed to that. The staff is very nice. The breakfast bar has a variety of food, but seemed to get overwhelmed when all of us from the convention came down at the same time for breakfast. It is a bit pricey for what you get. |The room was a decent size with two nice chairs near the window. There isn't a microwave or coffee pot in the room. There is a pot to heat water for instant coffee as well as creamer and sweetener. There is a fridge and a safe in the dresser. The bed was OK. It was a little too firm for my liking. The bathroom was a decent size with a nice walk in shower. There were a few things that were odd about the room. The bathroom light switches were sensored, so that every time you walked into the bathroom, the light would go on by itself, even at night. Two center drawers of the dresser are false and the bottom two drawers of the nightstands are false. We ran out of space to put the clothes for the week.|Overall it was a nice place to stay, but not for families with young kids.

The valet parking process was a bit tricky at first, but James and Trevor made all the difference. They were friendly, professional, and incredibly helpful—making what could have been a stressful experience feel smooth and easy. Really appreciated their attentiveness and willingness to guide us through everything. Great service overall!

I am currently staying at The Graduate. It is my first time here. I made the change (for this trip) from Springhill Suites because my husband said “I would love it” and my daughter is living nearby.||I do not love it. The hotel is a fantastic gimmick but as far as a new-ish property owned by Hilton, I expected more. ||For example, the bathmat is completely frayed. The towels are gray. While I appreciate the environmentally conscious locked in bottles of soap and shampoo in the bathroom, I do not appreciate the sticky push top, the ripped bottle wrapper and brown gunk at the top of the bottles. It actually makes it feel like I am using second hand products (or a guest in a stranger’s house). ||The room smells a bit like wet dog. I just discovered this morning, that this property accepts dogs so it probably is actually a dog smell.||I came down to the lobby this morning and only to find out that the person who is supposed to open the coffee bar had called out, and someone else was covering their shift. Not a problem, but for the fact that instead of putting up a pot of coffee right away, where four people were waiting for coffee, they set up the bagels and the baked goods. For the record, two of us went to Starbucks and two to Dunkin’ Donuts.

The hotel is adorable. The lobby is really nice and the room itself was cute, small but cute. The room however smelled like dog. For people who do not have animals this was absolutely disgusting. I mentioned this to guest services and she was great and said they deep clean rooms with animals and would put an air freshener in the room. That didn’t happen that I could tell as the room smelled the entire weekend. The rooftop bar was great with really nice view of MSU.

The manager and valet manager of this location have some serious communication opportunities. My vehicle was parked with valet during my stay and received a parking ticket in May, here we are 3 months almost to the day and no resolution. I have contacted Jennifer, the hotel manager, and Jim, the valet manager multiple times through many different avenues (multiple emails, texts to personal phone as requested by Jim 2x, phone call, personal visit to the hotel) and my parking ticket and fine still has not been reimbursed. I'm in the customer service industry and this lack of response by both parties is completely unacceptable practice. I've now escalated to Hilton Customer Service.

I organized a company function at this location for 35 attendees. It is a nice venue but the cons outweighed the pros! -The valet drop off was chaotic and the Parking Enforcement officer was in a yelling match with the valet -Multiple attendees received parking tickets that the valet said they would cover. They never did and now everyone has late fees. -Our rooms weren’t ready, but we saw multiple other guests get checked in with no problem. -One team member was told she wasn’t guaranteed a room and the hotel was over sold. She booked her room on April 15th and had a confirmation email, they said the confirmation email didn’t mean anything. -Multiple people had issues with their room’s temperature control -In the rented room for our meeting, the microphone was given to us on low battery, I had to spend 15 minutes trying to find someone to help. -Ketchup, Mustard, and chips were missing from the tailgater package. We couldn’t find anyone to ask for these items. -During lunch, we ran out of sandwiches and salad even though not everyone had eaten yet (no one had taken more than one sandwich). They did make more but it was frustrating to not have enough food.

Started off as one of the nicest places I’ve stayed for business then after 11pm no one watches the doors and people stared coming into the hotel. I ordered door dash and they just left it at the front desk and they didn’t know where to go. I’m not being dramatic I lived in Long Beach my whole life this was ridiculous especially after hours. Save your money stay at a Marriott

Wonderful staff. Great cafe. Pet friendly. Campus view was charming. Conveniently located 15min walk to center of campus. There are cheap nearby parking structures by HopCat/Target, otherwise the Valet gives you unlimited access to your car.

Loved my stay at the Graduate while visiting MSU. Staff was friendly, place was clean, and I loved the the college themed decor throughout the building! The bar on the top floor was also a pleasant surprise. Would recommend if you are staying in East Lansing.

5 stars to the front desk and valet. The front desk staff was excellent--friendly, upbeat, and helpful. Even while clearly understaffed, they stayed positive and did their best with a smile. The valet team was also great, but the valet system is a mess. Cars were so backed up we couldn't even turn into the property to park. The valet guys were literally sprinting back and forth, doing everything they could. For $35 a day, management really needs to address the logistics. If you're staying here, I'd recommend requesting your car at least 20 minutes in advance--not because of the staff, but because of the flawed setup. Unfortunately, housekeeping was the biggest issue. We had to switch rooms because the first room's bed had hair on it and looked like it had been slept in and quickly remade. The bathroom was dirty, with visible hair and debris, the carpets hadn't been vacuumed, and the tabletops had noticeable grime. The second room was slightly better (no hair on the bed), but the air conditioning made a constant tin-can clinking sound. The property features nice fixtures like Waterworks, but maintenance and upkeep are clearly lacking. We also had a negative interaction with housekeeping: one staff member was openly frustrated when we tried to use the elevator and made no effort to hide it.

I stayed at the Graduate Hotel in Lansing, Michigan, and unfortunately, the experience left a lot to be desired--starting from the moment I arrived. After a 10.5-hour drive, the last thing I expected was to be greeted by an inept, sensitive sally of a valet. This kid (and I use that term intentionally) asked if I wanted to valet. I simply asked, "Where else is there parking?"--a fair question. But apparently, that was too much for this entitled snowflake, who proceeded to tell me that I was being rude and offensive. Unreal. I immediately reported the encounter to the front desk and the valet manager, both of whom assured me they'd address it. Fast-forward two hours later, and I go to retrieve my car for dinner. Lo and behold, the valet retaliated. My driver's seat was moved all the way forward, all three chargers unplugged, and my vehicle's onboard navigation and radio settings completely messed with. I told the staff again, and this time they basically shrugged and said, "Just send an email," and said they'd remove the valet charge. Completely unacceptable. Now, to give credit where it's due: the hotel is very Michigan State themed, which is awesome and the details throughout are pretty clever. I'll admit, the urinal in the men's room being blue and yellow so everyone is essentially peeing on U of M? That's hilarious. Spartans will love it. The 10th-floor bar is just "ok"--always packed, tough to find a seat, and the food selection is limited. Overall, it's a decent property ruined by immature, poorly trained and petty staff. I won't be staying here again and recommend if you do be ready for the worst generation in earths history to manage your stay.

We stayed here for the first time on 2/11/25. We had tickets to a 9pm basketball game and did not want to drive home at midnight. We arrived at 6:30pm. The first problem was the valet situation. Die to a lack of space, a shortage of workers and running blocks away to park and retrieve cars, it was not efficient. Secondarily, the front desk staff was disinterested at best. For a top rated hospitality university , I would expect much better service.No directions on where the elevator was located, what time the coffee shop opened or that ice needs to be brought to the room. The woman in the late evening was fantastic. The furniture in the lobby is worn out. Trash in the elevator. We would hesitate to stay here again. And it's not all Graduates. We have stayed in others that are much better serviced. Do a better job training and enforcing good service.

Everything was going well until we wanted to bike around campus and we rented the bikes but one of the bikes needed up having a leak after we waited for 30 minutes. When I went up to the top floor they said I couldn't be there and wouldn't serve me food after 8 because I'm a minor. It was noisy and loud in there. There was nothing about the rules online about not being able to be at the restaurant after 8 for minors. These two incidents caused the stay to be not so good.

Came to the Graduate for a conference and this was one of the last hotels that had availability. Our conference was in Lansing, so the walkability and getting around was not fun with staying at the Graduate. However, if you are in town and walking around East Lansing, it is walkable to a lot of bars/restaurants. Getting to the hotel was not fun - had to loop around the block too many times to get into the valet parking line which wasn't well marked. Valet parking is $35 a day and hit and miss with requesting your car to head out. The valets mixed up putting our keys somewhere so other people after us were getting their cars. Not much of an apology about the mix-up. Parking elsewhere is not convenient, and it is a decent walk to get to the hotel. Checking in was fine and the staff were friendly. Nice lobby area which includes a coffee shop with some food items as well. The coffee was good and strong. Elevators seemed to give people some confusion since you must use your key card to access your floor. You also can only access the floor that is associated to your key card, nice for security at least. You also need your key card to turn your lights on in your room. The hotel room itself was clean and welcoming. Lots of dark colors and green throughout since you are in Sparty country. There are nods to MSU but not overly in your face. A little too dark especially with trying to do your make up - not great lighting overall in the room. Good water pressure in the shower but poor water pressure for the sink. Limited countertop space. The bed and pillows were comfortable and soft. Nice to have two chairs in the room along with a refrigerator and desk area. Plenty of places to put your stuff down. The thermostat was touchy and seemed to shut off after so long. Checking out went well especially with needing printed paper copies of my stay so I could be reimbursed for work. The staff had no problem printing it out and getting me what I needed.

This place is the worst. In the middle of summertime, the air conditioning was not working and they never told a soul when they checked in. On top of that, the television had no connection to any channels. A complete disaster!! The people who were working there were doing nothing to help the situation. It should have been an embarrassment for everyone associated with the hotel but unfortunately I don't think it affected one of the employees.

I didn't actually stay here, but I called inquiring about a pool and she offered to look up surrounding places and gave me recommendations. Solid person very friendly very helpful. Didn't have to help me at all. I appreciate it and this company is lucky to have such a great employee. when you call to book a reservation, ask for Ariana.

Awesome stay. Aidan at the rooftop bar was over-the-top amazing. Great hotel and nice coffee shop. Great for an MSU graduation weekend.

I give it a 3.4 Great location. Great staff. Cute coffee bar. Comfortable beds. Great design elements. Great proximity to campus. Great proximity to restaurants. Nice bath products. Dark. Dirty grout in shower with shower head 15+ feet high but no shower caps so ladies, you are wetting that hair no matter what. Bad bathroom lighting and broken fixtures. Bathroom not clean on entry. Loud bar on same floor as we were situated. Heavy, heavy doors- every time someone walks through a door there is reverberation, so light sleepers beware on floor with bar (10) . Air keeps resetting to 74 or 75, no matter what. However, really cute, great location. So, three.four

I enjoyed staying here! The ambiance is nice with a very quirky theme throughout, and it's a great setting to be productive. I got lots of work done just sitting in the lobby. I had breakfast twice, and it was pretty good. Not your traditional continental breakfast; they have a small storefront where you purchase food/drinks. It's a bit on the pricier side, but was pretty good overall. I would stay here again for sure. The staff were all friendly and helpful as well. My only complaint is that perhaps housekeeping isn't doing as thorough of a job as I would like. When they cleaned my room on the first day, they found an old pair of socks that they assumed were mine and left them in the room. They weren't mine so it was kinda odd and made me wonder how often they deep clean. Aside from that, I can't really complain.

I loved this place, from the initial greeting, through the general decor. When I walked in to my room, it was like no other hotel room I had stayed in before, the decor just made it feel comfortable and not "hotel typical". I loved this hotel and will look out for other chain hotels as I travel. The simple coffee and breakfast snacks were great, and the upstairs bar was friendly and the bar food was super. Highly recommend,

Staying for the 2nd time in the past year.... This place is the neatest coolest bestest place I've ever stayed at. Just awesome! If you are a Spartan, or an alum, stay here when in town. The downstair's bathroom has Flint-stone wallpaper. Coolest wallpaper I've ever seen. Just one request, comp. Parking please, it would be such a nice touch.

What an eclectic gem in the middle of plain Jane hum drum hotels! We stopped in for a drink at the rooftop bar on a whim and were so impressed with the atmosphere, ambiance, decor style, and comfortable feel of the place we ended up getting a room and staying the night...the room was so adorable! I really felt swept away to 1960...I even ended up using it as an inspiration when redoing my high school son's bedroom and he loves it!

I wanted so much to like this hotel. Sadly, my experience did not meet my expectations. When I arrived the room smelled funky. I discovered a takeout container that had obviously spent several days in the fridge. When I mentioned this the woman at the front desk told me she would take something off the bill. This didn't happen, and when I went back to the front desk at checkout the person was rude, "hadn't been told about this" and said she'd get back to me, which didn't happen. The other issue is after paying for two nights of valet parking, the three parking attendants were more focused on kicking litter down the storm drain than helping me put my luggage in the trunk. I was wearing a suit and high heels, and a little assistance would have earned a healthy tip. The cute branding and plaid decor won't be enough to encourage me to stay there again.

The Graduate is such an adorable hotel! I don't necessarily have any ties to Michigan State, but I can appreciate all the details in this hotel. Location wise, there was a lot nearby. We walked around campus and tried some local restaurants nearby. We did try to go to the rooftop bar, but at 9:30 on a Monday evening, it was insanely busy. We did a quick lap but decided it wasn't worth staying around. I did feel like the room didn't really cool down a whole lot, and I found the bed to be rather stiff and uncomfortable. But we had a fine one night stay and everyone we encountered that worked there was very friendly.

I'm an alum of MSU and normally when I come up for a trip, I stay at the Kellogg Center or Marriott. My daughter and I decided to give this place a try. Let me just do pros and cons from my vantage point: Pros: Staff is amazing-shout out to Drew at the front desk who went above & beyond for our trip. Rooms are clean and well-maintained (but, it is a really new place, so...) Decent room rate Nice shower Cons: $35 a night for parking? Bathroom door would not shut (small matter, but just weird) Bathroom faucet hot water was scalding hot The $50/night "incidental charge" was not spelled out when I made the reservation. The rooftop bar is just meh Neither a pro or a con, but man that decor is a lot. Like, a lot a lot. Love the MSU touches, but choices were made.

We loved our stay at the Graduate Hilton at Michigan State University in East Lansing!! My daugther and I got there in a bad state we had a horrible electric rental car from Budget that was out of battery only driving 1.5 hours when we pulled up in front of the hotel in a panic. The valet Paul at the door helped us and was able to park our car and try to charge it. The young women at the front desk were beyond helpful and nice Korie, Ivy, and Julia. They said they felt so bad about our car situation and gave us such a nice room and vouchers for coffees and drinks. They calmed my daughter and I down and told us all about Michigan State that my daughter was touring the following day. The hotel was so comfortable, wonderful location, nicely decorated, and the staff so friendly!! We ate twice at the great bar on the 10th floor overlooking the beautiful campus in the snow. The pretzel bites with beer cheese and grilled chicken salad were delicious!! We had breakfast at the café downstairs and the breakfast chorizo burrito was delicious and the staff so friendly and nice!!! I hope my daughter choses Michigan State just so we can visit the hotel often :)!! You have a fabulous staff there!!!

I'm an MSU alum and big Spartan fan. So when I needed a room for a work trip, I decided to book The Graduate. We arrived after the rooftop bar was closed (I believe it closed at 11pm), so I didn't get to experience it which was a bummer, but looking through the window, it looked like a cool space with a nice view. Ambience/Decor: 5/5 The whole MSU theme is very unique with clever attention to detail. From college ID room keys to pencils in the guest rooms, the decor is fun and the big draw. My room was on the smaller side in terms of size but it was well appointed and very unique for a large hotel. Service 2/5: Service left much to be desired. To be fair, we arrived late at night. However, we had to hail the valet down after parking outside and coming in. Normally when I stay at hotels with valet, the valet come running to get my car. The front desk staff was fine but nothing extraordinary. Very transactional and left something to be desired from what could be a high end hotel. You get 2 free cups of drip coffee in the morning, but unfortunately, I was told this doesn't start until 7am. I was in the lobby getting ready to leave at 6:50am. The barista was polite about it, but again, left something to be desired in terms of guest experience. A little training in hospitality could go a long way. Cleanliness: 5/5 The rooms were clean and met expectations for a newly built hotel. The sink in the Mens public restroom was not working but it was clean. Value: 3/5 The room rate was reasonable for the area and compares with The Kellogg and The Marriott. It's a prime location close to campus. $25 for overnight valet parking isn't crazy but also feels like a "gotcha" moment when there are limited self parking options nearby. I enjoyed the MSU decor, but without a continental breakfast and with only valet parking, I'm not sure I would stay here again. Overall, the design was cool. I checked in after 11pm and checked out before 7am, so I was only here less than 8 hours. I really want to give it a 5 star rating but the service did not deserve 5 stars. It's a solid 4.

This is by far the coolest off-campus place in East Lansing. I had heard good things from others and decided to come up for a 1-night nostalgia visit with my girlfriend (both of us are MSU alumni). From the lobby's Magic Johnson mural to the carpets with paul bunyan, spartan helmets, and dairy store ice cream....the rooftop bar with a miniaturized model of the rock with autographs all over it to the "Flintstone" basketball team wallpaper in the lobby bathroom....this place emanates MSU in a tasteful and entertaining, not tacky way. Some of the coolest features: - Rock Bar - Awesome rooftop bar with amazing MSU-themed cocktails and a second-to-none view of campus. - Spartan Shield Lamps - I want these in my MSU-themed basement. - Bikes - Complementary bike rentals to cruise around campus. - Room Keys - Styled as student ID cards for famous MSU alumni. I had Kirk Gibson. Our room was beautiful, clean, and had an awesome view of campus. Whether it's for business, leisure, or anywhere in between, the Graduate is AWESOME. I'm already talking to friends about coming back with a larger group.

I used the parking garage valet overnight and my car was returned with cracked windshiel across the entire width. it also had a small amount of bloood on hood. I left a complaint but no apology or reason for this. I don't know where they park the cars, but we warned!

Stayed for a night at this charming hotel! The staff was fantastic. The rooftop bar was perfect with comfy seating, great live music and cocktails were yummy! The details of the room and hotel are not to be missed! I can't wait to go back!

I was pleasantly surprised by this hotel !!! It is so cute and cozy!! The rooms were clean and the entire hotel had an amazing smell. There are also some pretty decent places around to eat as it is centered in a college town! The artwork on the staircase was my fav!

I was a little disappointed at first with the clogged street trying to get to valet parking and the long line to get checked in and no chance of an early noon check-in. The front desk was gracious in storing my luggage and putting me on a wait list for a text me when the room was ready --which never happened. I did return to the hotel at 4 and I was able to get into a room which was very nice. Decor throughout the hotel is very cute, Spartan. I was there for a small 50th!! Spartan reunion with 5 dear friends. It was unfortunately a very busy weekend so couldn't enjoy the Rock bar --no seats anywhere--and the coffee bar in the lobby closes way too early so if chatting in the lobby with friends, there was nowhere to go for any refreshments within the hotel. Not even machines to buy waters or sodas. Monday was a wonderful difference --quiet & not crowded. Unfortunately nothing available to eat or drink in the early afternoon. Both Pointdexters & Rock Bar closed until 4. My friends and I played board games in the lobby and were having fun when the front desk person, Corey, came over & gave us free beverage tickets for the bar as a gift to the winners of the games. How sweet & kind! So happy for her she was just admitted to MSU as a performance music student. Later that evening we actually were able to have dinner in the bar where Chloe treated us wonderfully as well. A very recent MSU grad and so kind & lovely as well. I will return to this hotel mostly because of the kindness that these two young women gave us. Thanks!

Will never stay here again. Staff is rude and obnoxious at the rooftop outside bar. Great view, terrible service.

What a beautiful hotel! I loved the attention to detail at this hotel. The decoration is amazing! Everything matched the theme so well and attention was paid to the smallest details. Very curated and very well done. We had a great stay with great customer service. The shower was awesome. They've won my loyalty, we'll be back! I will say - if you want a breakfast burrito for breakfast from the cafe in the lobby - get there early. We went at 10am and they had run out.

Delightfully TACKY with its quirky decor. Hotel staff were all very polite and easy to talk to. Felt very comfortable and room was extremely clean. Very happy with our hotels.com find. I would recommend this place to anyone. I loved the room keys! They are made to look like old ID's

The good: This is a very nice property and a very comfortable room. The bad: The hotel is in a "seedy" part of downtown. Several homeless people on the street, no parking on the property had to park in a city owned garage, walk several blocks, and pay each time I wanted to leave. No breakfast offered and no restaurant on the property.

We usually go to East Lansing 1-2 times per year. The last few times, we chose to stay at The Graduate. Disappointed with the stay this time. We went to The Rock twice to eat. The first time, waited for about an hour for the grilled cheese. When it finally came, it was cold and the cheese was unmelted. The bartender did take it off the bill. Went another night with several family members. They ordered 2 appetizers and 1 dinner at the same time that we ordered 2 appetizers. Their food came and they were finished eating before we got 1 appetizer. We had to cancel the other order because they didn't know where it was. On Sunday morning at around 9am, we stopped by the front desk because we didn't have clean towels and we ran out of tissue. We watched the front desk put in a request for these items with housekeeping, but never received either of these items. The most disappointing thing was that I left several items of clothing (at least 7) in the drawers at checkout. When I realized my mistake, I called the hotel and was told that somebody would look into that and call me back. I have now called 3 times and spoke to or left a message with someone (including general manager) and have yet to receive a phone call 4 days later. I gave details of room number, date and time of checkout and description of clothing missing. Disappointed with the poor customer service especially as this is the most expensive hotel in the area.

Homeless people that appear to be carrying a gun in the front pocket of their hoodie stay here and others hang out in their lobby. I was so happy with this hotel until I witnessed this. I immediately asked the hotel for Security and they brought out a man from Engineering to stand in the lobby. Great! That will really help if there's any type of incident. The hotel told me: "Michigan is a concealed-carry state." Will not stay here again.

I hosted a work event here at their ballroom space. Staff was extremely friendly and cooperative when coordinating the event. The food was incredible and presented very well.

This bar was so fun to go to and is such a great addition to the bar scene in east Lansing because of its rooftop view! The cocktails are GREAT and the servers really seem to like what their doing which is nice to have. The only thing is the kitchen closed a bit earlier than i thought it would and it wasn't stated on the website so I couldn't try the delicious food :( and their was this weird sign on the building that I think is a really sad attempt at "inclusivity" like of course you accept all races, genders, people etc. that's the bare minimum. Don't use it as a marketing point, that's just tacky. But the bar was great!

We only stayed for one night and tried to leave at 8 am because I needed to go to a first bday party that I will never be able to get back because the valet company "lost" my car and we spent all morning and afternoon trying to deal with trying to find out who was working that night, they looked in all the parking lots, and since I live 4 hours away we needed to rent a car on a Sunday...good luck. The room had scratches all over the walls (I have pictures), the bathroom faucet knob was so close to the wall sink tile that the tile was scratched from scraping on it. the bathroom mirror had a ledge in the middle of it and I am short so I couldn't see myself and they charged me for an extra days room and incidential charges when I asked that they find a place for my husband who has cancer to rest while the valet company and I spent all morning and day dealing with this! The hotel didn't have a working security camera facing the door of the valet and that door was accessible to the guests coming in and out of the hotel so the Police were not able to look at how the car was stolen. The hotel wouldn't even give me their insurance information and was strong on NOT taking responsibility for my car being taken. The valet company called me the next day and said they found it at the Detroit Michigan Airport and they gave the car to the wrong person and that person thought it was a rental. My car has MI State and IL State University stickers, city stickers, insurance information and my key was broken so it was all taped up as well as my car has a dent on the drivers side. The cop also said that they don't believe it was a mistake. All the Graduate said was they wanted to comp a night stay. Why would anyone want to stay there again?

What an interesting and eclectic place! I was quite impressed with the attention to every detail, and kept finding fascinating things around the hotel. For instance, the hall carpet is extraordinarily bright and fun with custom insets of Sparty, Paul Bunyan, etc. (see photo). The wallpaper throughout could keep a person fascinated for hours, it's quirky and playful and hides lots of art inside. The beds are super comfy and the bathroom is super cool, brushed, old world style brass accents, thick towels and roomy vanity. The service is very good, too. Check out the outside bar on the 10th floor with beautiful views of Spartan stadium and all of East Lansing. We are definitely going back!

Your service should come close to your prices. You swung and missed by a mile. Go to a Hampton instead.

Apart from epically poor customer service, this property decided to charge higher rates an require more than double the amount of liabilty insurance to Black student organizations, than other student groups. I think that says it all.

There was no TV and we listen to slamming doors all night long. Management offered us $30 off of our bill how ridiculous. Without TV how can you block out the noise of slamming doors all night?

The hotel itself is beautiful. Food and service is mediocre. Staff team members service and hospitality is underwhelming and behave as if they are doing you the favor to service.

Worst service I've ever experienced. I called to modify a reservation and the employee cancelled one of my rooms. When I called to get it fixed I waited 15 minutes on the phone and never received a confirmation email. When I went to call again I got hung up on endless times. When I FINALLY got to talk to a representative again the employee denied that they made any mistakes cancelling my reservations. When I asked to speak to a manager that said they were out and would call me back asap. I still have yet to hear from the manager or even know if I still have my rooms since I STILL have not received an email confirmation after requesting it THREE times. If you want good service - I don't recommend the graduate.

Fantastic hotel... for so many reasons... we arrived earlier than expected but they were able to check us right in.. also upgraded us to a corner king suite (I'm sure we just lucked out on this but, boy, was it nice!!) hotel was spotless, desk attendant was super nice. Room was also super clean ... bed was amazing!! And the decor throughout was fabulous...down to the wallpaper in bathroom featuring all the state animals of Michigan!! Highly recommend this hotel and we will look for Graduate properties as we travel!