Graduate by Hilton Eugene

The hotel was very clean. Staff was friendly and helpful! The valet staff was Awesome!! We rented a top golf suite and they couldn’t get top golf to work, but they let us occupy the suite for several hours at no charge. They also let us check in several hours early when we first got into town and had great food recs. Thank you so much! We will be back

I was excited to stay here. After arriving, I found there was a $22 parking garage fee. Front desk staff was polite. Room decor was funky, which I enjoyed. However, the bathroom fan did not work which created a sauna when taking a shower with absolutely no water pressure. The shower curtain was dirty and table tops and room had not been properly cleaned.. Also no coffee in the room forces guest to go down to the subpar coffee shop in lobby. A housekeeper was vacuuming in hall outside my room door at 7am and woke me up. Unfortunately, I do not recommend or plan staying here again.

During the ice storm last year, a coworker of mine was about to have a nervous breakdown because his house flooded, then froze, and he had no electricity... So I treated him to a night at The Graduate and got my first experience with the place. I checked him into it and went and checked out the room. Everything was great. They also have good dining and drinks. The facilities are actually interesting and cool, but that's not why I think it deserves five stars. It deserves five stars because the staff is good and caring, and by doing their thing even under extreme duress they turned a frown upside down and got my coworker back on track!

i always love staying at a graduate hotel, and the eugene graduate is no exception. this was my third stay here, and as always, the staff were incredibly friendly, the room was clean, and my overall stay was beyond comfortable. i am a woman who travels solo often so safety is very important to me, and i always feels safe staying at this hotel. its in an amazing location with shops and restaurants nearby. it also has a cozy bar and cafe, and if you stop at the cafe for breakfast, i must recommend the avocado toast.

Convenient downtown location. Rooms were clean and fairly spacious. Even though the hotel was pretty much booked, our room was pretty quiet. Rick was most helpful in checking us in. Paid parking. There is a coffee area that also serves breakfast and quick grab items.

Mike was the icing on the cake! He swooped the suitcase from my hands and into our vehicle. He noticed our car passenger door had been tampered with. Mike's attention to detail and sunshine personality was the perfect send off. We enjoyed our stay and will be back.

Charlie was such a highlight of our stay! From the very first moment we pulled up, he greeted us with the kindest smile and immediately made us feel welcome. Every time we saw him, he genuinely asked if there was anything we needed or if he could help in any way—it never felt forced, just truly thoughtful. You can tell he really cares about people, and that made such a difference. Thank you, Charlie, for your warmth and incredible hospitality. We won’t forget it! Our rooms were unique, the pool area was fun, fitness center was nice! The drinks at the bar were delicious and the bartender was great!

The room had an amazing view of Eugene, and was decorated with local flare. The restaurant in the lobby had great, fresh breakfast and coffee available. The staff was also very nice during checkout and check-in.

Pros: Really great location downtown...easy walk to lots of restaurants and breweries. Staff in the bar was friendly and helpful. The room had a fun retro vibe that felt cozy and welcoming. Cons: Bed was not comfortable... too hard... needs some cushion. Which is disappointing since I loved the retro vibe. Due to the uncomfortable bed, I would probably stay somewhere else next time. But otherwise, it's a neat spot!

Cool vibe from this hotel in the heart of Duck country. Very nostalgic for a Nike guy like me. Rooms were fashion to look kind of like dorms but a bit dated, perhaps this was the intent. Only stayed one night but ate at both restaurants, one for dinner and the cafe for breakfast. Staff was friendly and helpful. Too many people are looking for a 5 star experience at these Hilton properties but this isn't a Waldorf Astoria for god sakes. It was fun and the bed slept well...Mic drop

I got to stay here due to a work/business. The rooms are extremely unique. The art around the room made me feel like I was a student at a university. Duck logos all around because "GO DUCKS!" The beds were comfortable, shower pressure was great, everything was clean and tidy. There was a pinecone lamp hanging which is pretty awesome! The rooms were quiet. I slept just fine. Staff here are friendly & got my room key fast. They do have a restaurant here but it was closed due to a private event. Next time I come here, I'll try some of their food on the menu. PLEASE give KEEVER a raise because that man deserves it! He was extremely caring and very nice.

I love the graduate hotels. I love how unique. They are decorated based on the city they are at. Super close to downtown and it's just amazing. The beds are comfy and the rooms are spacious. Highly recommend the graduate for your future stay.

Well, it could have been way better. We arrived early and were told to come back in two hours and the room would surely be ready. Well, it was 5 hours later when our room was ready. Then we go to use the bathroom sink at 10PM only to find that the pipes below were not connected. We let them know in the morning and they were repaired which was great. .Well let's try breakfast ..............forget it. I had a crab omelette that was full of vegies and no crab and the waitress never asked why I never finished the meal....Try the Hampton Inn.

Super cute hotel if you're in town visiting the University of Oregon or running a meet at the renowned Hayward Track. Our visit started off a tad rocky. We are here with a big group (track team). It was close to 3pm and our room wasn't ready despite everyone else's in our party being ready. After a long day of traveling from the East Coast, we just wanted to get into our room. The bright spot was that the 5th Street Market is across the street and visiting that cute area occupied us. The first thing you will notice upon entering the Graduate is all of the University of Oregon and track and field decor. If you aren't a ducks fan before coming, you will be when you leave. The decor continues in the rooms, too. There is duck wallpaper in the bathroom and University of Oregon and track and field decorations throughout the room. Be warned. The bathroom is probably one of the smallest I've ever had in a hotel room. It took a little acrobatics to maneuver in there! Our track team enjoyed the Top Golf area located inside the hotel. Be sure to reserve it. The food setup was pretty impressive and highly rated by some rather picky teens. I did use the gym. It's small (3 treadmills) but they do have Pelotons if that's your thing. Poindexter Coffee had decent coffee and a rather good breakfast sandwich. I ordered a sausage sandwich and was quickly reminded that I'm on the West Coast when it came with avocado! It was messy, but really tasty!

We decided to stay at the Graduate because the photos looked so cute. I probably should've read the reviews here first though. The ambiance at the Graduate is great, with lots of cute decor and a fun theme. The rooms are dated, and are not cleaned well. We found someone's hung up used washcloth in our room when I finally used the shower. The bed was OK but the air conditioner did not work well and it was really musty and my husband spent the whole night sneezing. They do have a small coffee shop that's open early and the coffee was OK there. Just be on cleanliness alone I wouldn't recommend it.

Why would anybody want to come here? I went to prom here way back in 2004. I'm a Hilton fan, and there's a reason this is isn't called a Hilton anymore. You'll find better accommodations elsewhere.

Great location, cool vibe. Although the bathroom was super tiny(my only complaint) the bed was crazy and had nice blanket and pillows. Coffee bar downtown was perfect for a quick bite. Walking distance to restaurants and the Saturday market. Would definitely recommend and stay again

This place is great! Beds are comfortable- great pillows. It's decorated in Oregon sports kitsch - but not over done. The bar downstairs has lots of games & comfortable hang out seating. One night we paid the $75 & had the Top Golf lounge almost completely to ourselves. Very friendly staff & great location in town.

The front desk was extremely helpful and we got an early check in. We love our room! Very pretty ,comfortable and clean. I would recommend this hotel!

This is for a stay at the Graduate Eugene for two nights. This was, for us, a great home base for a college tour of UO. We arrived to a cute gratis gift welcoming our "duckling" (admitted student, still deciding) which she absolutely loved, down to the pencils and the chocolate duck. The hotel charges $24 a night for valet (vs. $18 for self park.) Check in was a breeze and professional. Service was an overall positive experience, with the exception of one front desk staff (male) who was unnecessarily sarcastic and officious by phone, and didn't seem comfortable in a customer service role. Hopefully a one off, as all the other staff we encountered at the Graduate were helpful and professional. The guest room features duck wallpaper in the bathrooms, collegiate decor and is very clever in tailoring itself to amplify the colors and themes of your favorite university. There is instant coffee and an electric kettle in the room, and a mini refrigerator as well as made-to-order coffee and expresso bar downstairs open in the mornings. Basically everything you'd want or need for a university visit and a hotel stay, including Malin and Goetz products in your bathroom. The one other negative was an odd moldy smell in the bathroom, which wasn't fabulous. Overall a positive stay. Recommended for families touring UO who like thoughtful, ironic collegiate styling.

If youve graduated, then this cheesy, tacky hotel isnt for you. Not sure what the allure of faux wood wallpaper is or the paddle on the wall or the gross bed frame or the stained sheets or the demonic looking decor. At $200+ a night, $22/night for parking, this place is insane in all of the bad ways. 2 stars because the bed was semi comfortable. Everything else was subpar and just weird. Also the water is either hot or boiling hot. Apparently the lines are crossed somewhere and they havent been able to fix it for nearly a decade according to the engineer. And the tv remote didnt work as the cherry on top.

We enjoyed our stay. Great location. One star off for instant coffee in the room. We ended up stumbling to the nearby coffee places to get a good espresso and hand pie.

I love this place. A definite must if you are in Eugene or visiting UofO campus. It is located in their downtown area with free parking just a cross the way. Unfortunately we weren't able to book a room due to no availability for the weekend we were there. So book early! We did go for happy hour at their bar area. We ordered a turkey club and a spicy margarita. So tasty! Their sandwich was huge! Shared between two people and we still had leftovers. The atmosphere is super cute with lots of history. They also have a coffee shop. We didn't get a chance to try this but they had a decent size menu. There are games you can play in the bar area as well. Probably a great pregame location, however thinking it may get packed. A must see when you are in Eugene.

Convenient location downtown Eugene by U of Oregon. Nice enough front desk and two restaurants that alternate at 2:00pm. The rooms show their wear, bathroom cramped and walls thin for a loud and rowdy clientele. Barely earned three stars, will probably try another hotel next time.

Formerly the Hilton, the Graduate Eugene has been beautifully refurbished and updated. Next door to the Hult Center Eugene, underground parking, clean and comfortable rooms, lots of nearby, walkable restaurants and cute stores, this is a great destination hotel in the southern Willamette Vally. Inside the Graduate Eugene is the Poindexter Coffee Bar and the Trophy Room Restaurant and Bar - very comfortable, very convenient after a long travel day. Service was great, in the hotel, in the restaurant, and in the bar, fast and friendly ... just the way we like it. The Graduate Eugene - Five well deserved Stars. I am looking forward to returning.

This rebrand of the Hilton has panache and cool. However, basic functions are problematic. I was here on a conference. I went to eat brekkie and it was freezing cold. These elephant heaters didn't help at least not at 8 am. Also they actually ran out of coffee. I saw the conference organizer at the front desk begging for some to be brought to us. Ouch! The room was cute and stylish, but no tea bags only coffee. For me as a tea drinker that little oversight was a pain. Understaffing is a problem at all hotels lately but this place needs some serious increases. I hope it happens. The Duck theme is nice but fundamentals are critical.

My mom and I stayed here for 4 nights. Our hotel room was pretty and consistent with the UO theme. The hotel guests were super friendly and helped us with anything we needed! The food in the trophy room was very good. The staff around were very nice and ready to help. I definitely would stay here again if we pass through Eugene again.

We had the best time! Check-in was easy and the ambiance was comfy. We had a corner room with a beautiful view. The space was immaculate and kitschy, enhanced by the UO Alumni key cards and DND felt flag hangers. We went to the Trophy Room restaurant and had the best Clam Chowder ever, that was totally enhanced by the Staff who were awesome!!! We also had the Artichoke Dip with Bay Shrimp, Steak Frites and the brownie dessert. Soooo impressed by the food! Stay here...it's a treat

Really good hotel. If you are looking for a place to stay, that is not the upper level cookie cutter hotel. This is the place. In central Eugene, easy to get to everything. Tons of restaurants, bars, and things to do nearby. The staff is phenomenal. Good bar restaurant in the lobby. The rooms are great. So many cool little touches. Comfortable beds. The food is really good as well. They reached out after my stay and john sent me a great note back to my response. Love, accompany, or hotel that cares about their gas and their experiences. Will be staying here again in the future.

Unfortunately, I cannot give this hotel a good rating based on the cleanliness and condition it is in. I've stayed in the Tuscon graduate hotel and loved it so I was excited to get a reservation here. Very disappointed!

I had better sleep at the airport than this hotel . House keeping keeps knocking on the door asking what time im checking out ( room is paid till afternoon ) im not coming back on this hotel .

Service was disappointing. My group had dinner in the Trophy Room. The food was not particularly good, over salted. The drink options are very limited and the menu was not even accurate. Finally my 3rd choice was available. The server told us they would validate our garage parking, but when we went to the front desk for validation they said they would not but not to worry it was only a couple of dollars. We spent $8 for 3 hours when street parking was free and the garage was empty. They can't even validate their own customers' parking for giving them business?? There is no reason to come back here.

The customer service is impeccable! I have attended multiple conferences here and always feel so welcomed by hotel staff. Rooms are always super clean and catering staff are on top of ensuring food and drinks are excellent and plentiful. And there's Dustin, who goes above and beyond to connect with guests and make sure they always have what they need! Highly recommend staying here!

Paid $950 a night for a room with two queen beds. Felt like a cave, was dirty and smelled like urine. Moved to the hotel across the street. The front desk was nice, the room was just so gross.

Ambience very unique and clean. Check in was easy and friendly. Convenient location down town Eugene with secure parking garage.

This hotel is wonderful! The rooms are so inviting and artistic, as well as being relaxing, and has an excellent air conditioning system. The Concierge "Aneetra" ( I apologise if I misspelled her name) was absolutely delightful! She gave us the scoop on the local restaurants, and directions to them. She was so genuine and friendly, and was just lovely! Really enhanced our stay here at the Graduate! If you need a place to stay in Eugene, Oregon, I highly recommend this wonderful hotel!

Do not expect to check in on time at this hotel. Check in is at 4pm but they won't have any rooms ready. Especially if they are having the entire Boise state football team check out at 430. Kind of unbelievable how terrible of a system they have here. They also will hold every single persons bag in the back room and not be able to find them. If you need a place to stay with a bed and shower this is not for you. But if you need a bar with a giant duck in the middle and a top golf simulator you will love it. Giving two stars because I feel bad for the staff and they're pretty liberal with the discount coupons for the bar.

The is no way this is a 4-Star hotel. It is a nice hotel with cool theme and lobby decorations but it is more on par with a very nice motel. In the winter, the lobby is Very cold. You feel the strong wind coming in from the front door on the mail level or at the door to the garage on the lower level. The effect is like being inside a cold chimney. The rooms have a decent number of outlets but no USB ports. Decoration is "1970's dorm room." Very cool if you are the right age but the furniture is just as comfortable. However the bed was very comfortable. Arrived early for a conference that had the whole hotel booked. Request for early check-in could not be accommodated but it was frustrating that we were not able to check in until more than an hour after the 4 pm check in time. The gym is OK. It is on the lower level and you access the small pool through the gym. The pool area is cool with walls of rubber ducks, except for the empty spaces where stolen duck used to reside. There is no hot tub which is very sad since you need to traverse the "ice chimney" to get to, and from, the pool. The cafe in the lobby has a limited selection and is extremely understaffed. No table or counter service, all orders done at the counter. Dinner service is available in the large, loud, Trophy room, just off the lobby. Overall, Graduate Eugene is not the best choice unless you have an even at the hotel or are a diehard Nike or U. of Oregon fan.

Cute and trendy hotel located in downtown Eugene. Walking distance to 5th St Public Market and many other trendy restaurants. Clean and comfy

Stayed here for a conference, and it was a great experience all around. The vibe is 80's frat house party with a slice of academia, and I like it. They had a full size statue of Sloth from The Goonies, which is a movie I grew up with. The rooms were clean and nicely decorated. The conference food was pretty good, mostly chicken/ veggie meals, but solid. The service was great! They had a full staff, attentive and friendly. I also appreciated that they had a coffee station, and several couches all around for people to relax and mingle. It was a fun atmosphere, and I would come back for another visit.

I would not choose to stay here again. Prepaid for hotel. Upon arrival we were charged a refundable amenities fee. I understand an amenities fee at a resort, but here it doesn't make any sense. They give you 'complimentary' beverage/coffee tickets. Guess what folks... not complimentary. Coffee at the hotel tasted like dirty water. How you can make a cappuccino from an actual barista taste like dirty water was beyond me. I even purchased an extra espresso shot to try and save it. Didn't work. You had to beg for food and drinks at Top golf. Valet was a joke of a service. We couldn't find, or the valet wouldn't stop talking to park for us. Parked ourselves twice during our stay even though we paid for valet. Bell hop took our bags to our room, but didn't have a key so they left our bags/computers/ipads/jewelry/designer items in the hallway. The staff here needs some serious training. I've never had worse service at a hotel. Beds were comfortable thankfully. Bathrooms were outdated and extremely small. The lobby and bar area was really cool. I'd visit those areas again, but based on service and shady hotel charges, there is no way I'd stay here again when for the same prices (after hidden fees) We could stay at The Gordon or Inn at 5th and get good service and value.

We have stayed at a few Graduate hotels and always love their decor and ambiance. Usually, I would find myself giving The Graduates a solid 5 star rating. Perhaps it's the whole grunge vibe of PNW, or just managements choice not to take those extra steps to make this place a five star. Our service was great (check in and bar service), but as you venture to your rooms, there were smells, floors in need of vacuuming and stuffy rooms with the inability to get cooler fresher air. If I could rate it 3.75, I would. It doesn't deserve a 3, but not quite a 4. I don't, NOT, recommend this place, it's just in need of a little more attention.

I've stayed here a few times now and have enjoyed each visit. The rooms have been pretty clean and the front staff friendly. Staying here every couple of months for a conference has allowed me to see that they are consistent and the rooms nice. There are several great restaurants within walking distance and the hotel is right next to the concert hall. Very convenient.

Amazing food and drinks with a great live band! Staff are friendly and welcoming. Must try the food!

Great hotel. Love the vibe and energy. Had a great short stay, but really enjoyed the hotel.

We had a fabulous stay here for two nights at The Graduate in Eugene. I spoke with Mikayla from the front desk and explained that we were taking a short vacation for my mother's 71st birthday. She upgraded us to a two queen high view room. The views were spectacular, and we watched the sunset every night. On top of that, the hotel gave my mother a special birthday celebration gift of birthday chocolate, toffee, and treats. I was beyond impressed. We've only ever stayed at a few hotels that went up and beyond to give this type of service. It was definitely a special surprise we will remember forever. The lobby has one impressive duck, the pool has even more rubber duckies that will make your heart melt and the bar has some refreshing duck water to refresh your palette and smooth your feather stress. We had a fantastic stay. We definitely plan to come back. We also really enjoyed the complimentary Santa Cruz Coffee and coffee pot. It was like tea little bags and a tea pot, but we got amazing coffee in the end. The water in the room was an upcharge though. One can use the ice machine for water or bring water in like we did. Just be careful on the bed box platforms. We bumped our knees on them more than a few times.

This place is pretty fantastic. I've stayed at this location many times over almost 25 years. In the past, before the shift to the new owners, it was alway nice but a little rough around the edges. Now... really cozy and colorful. The front desk staff was amazingly professional and the check in was immediate. I was upstairs and in my room in minutes. The new accommodations are really clever and full of Eugene/Springfield themes. As a Willamette Valley native I got a real kick out of the waffle iron (Bowerman) lamp and Prefontaine student ID key card. The location couldn't be better! So many amazing restaurants nearby. Also adjacency to the Hult Center makes it a perfect location. The Broadway Metro Movie Theater and several local music venues are also nearby. During this stay the lobby was hoppin' and full of people. I was concerned about noise but the room was quiet and very comfortable. Nice firm beds. Not sure what the reviewer was complaining about that suggested the beds were too low? I'm 6'4 and the bed was great. The view from the 8th floor was really nice. The iconic Spencer's Butte skyline and lights from downtown Eugene look amazing. My advice is to ask to stay on the south side of the building facing downtown as the train traffic and signal horns can get a bit noisy on the north side. A couple negatives... water pressure could be better. (one of my pet peeves) I also wish there were TVs that would allow me to more easily broadcast from my phone and laptop. I've stayed at many hotels that can accommodate streaming services and bluetooth airplay. The broadcast TV was very limited with only one commercial free (HBO) channel and all the rest were standard cable. Bravo! Looking forward to another stay soon.

Nice lobby area. Rooms are dated. The shower curtain was filthy. Very polite and helpful staff. Great location. Reasonable prices for food and rooms.

Stay here was fine; however, be sure to check your credit card charges when you get home - for each night's stay, there were random unexplained charges (one for over $100). Called the front desk, was told that I'd have to talk with the billing department- which apparently doesn't have phones. They gave me the general email address, and though I sent two emails asking about the extra charges, they never responded. Currently disputing the charges with my credit card company. Do not recommend this place.

I stayed at the Graduate from 08-28-23 to 09-04-23. First of all there is no way to stream YouTube, Netflix or you can't even cast from your phone to the Tv. Secondly, they don't have laundry room for guests to use. Thirdly, on the 3rd, I noticed a bunch or red dots or bites on my entire torso! I was concerned so I got on google, one of the possibilities was BED BUGS!! I grew even more concerned, googled images of bed bugs! What I found was a bunch of tiny red dots in the bed. I brought this to the hotels attention. They said they would send a technician to my room to take a look. Before that could happen, they moved me to a different room and said they could possibly refund some of the cost. Since then, I have been unable to reach management, and management has not tried to contact me back!

Quick stay at this location (arrived late and left way too early). This was previously the Hilton (no rewards). We picked this location because one of the boys is a huge Nike fan. When you walk up to the front desk to get checked in they have approx 75 - 100 classic Nike shoes on display. As you go into the restaurant/bar area the walls are lined with Nike posters from the past several decades. In addition to all the memorabilia, they have an indoor Top Golf area. Looked like there was only one bay that could be used, but we only glanced at this area, there may have been more. The rooms were very spacious and well laid out. Cool room decor (see pics) lined the walls and desks. Beds were comfy and they provide a really large in room TV. Really the only negative I have, and in all fairness it's a negative for most hotels, is the number of outlets available. We had to unplug some in room lights to give us enough outlets to charge our devices for our trip the next day. Overall we were very pleased with our stay here. The staff were all very friendly and the hotel was clean. Check booking.com, we were able to save about $40 on our one night stay.

I can't speak to the experience of being a guest of the hotel. I can only speak about my time in their lobby which I enjoy visiting. As a Eugene resident, I visit their lobby frequentlyThe first thing you see when you walk in is a giant wooden duck right in the center of the lobby. The concierge desk to the right is complete decked out in Nike shoes, the bar wall to the left is covered in number 2 pencils, and the grand wall in the back is a massive collage of Nike adverts from over the years. Even if you are not a guest of the hotel, I suggest you visit. During the work day the long table in front of the Nike wall is a great place to sit and work. In the evenings before events, I like to visit their bar and try their cocktail menu. They have a massive adult play area that includes an assortment of games including a golf simulator. I have yet to visit this area but plan on doing so in the future.

Pretty unimpressed. Was looking forward to staying here. Looked like a fun spot. The lobby and overall "graduate" environment are very apparent and are fun, but, they seem to be lacking the hotel "basics" no clocks in the rooms, no hotel information on who to call, working ice machines, glasses, etc. Upon check in, staff didn't seem to know much about the hotel. Gave me keys and then looked at me as if that was it. I had to ask for information about restaurant, food, parking, WiFi, gym (which is being renovated, not open) Not super helpful...

Eclectic boutique hotel that is worth experiencing. A pleasant departure from the traditional chain hotels with unique decor and set-up. Probably a very lively and fun place during normal times.

I am giving 5 stars for my experience. Stayed here as a drive through on the way to WA. The rooms were clean and the bedding was comfortable. Cute decor. Spacious rooms. Soaps in the shower were a nice touch. Location is great for downtown and 5th street activities. But, best of all...they are dog friendly!! For a small fee ($20 each/per night) you can bring your furry kids!!! Would definitely stay here again!

My boyfriend and I had a romantic night in this hotel. Thanks to manager Laura B for making it extra special. We especially liked the duck wallpaper! The bed was soft and comfortable, and we enjoyed playing connect four on the lobby. The vintage sports gear decorations were cool, and Iiked the deep hunter green color theme. The macaroni and cheese at the restaurant is smoky and delicious, and the steak was perfectly seasoned and seared. We appreciated the friendly waitress. My one feedback for management is that the shower gel smells exactly like men's shaving cream, I would suggest a different brand.

Room was not clean and the shower rod fell off and hit my kid. Was the absolute worst place I've ever stayed. Cool concept, worst execution.