Heather B.
Yelp
The price was right and they allowed dogs! November 2022 - My hotel room didn't have hot water. I called the front desk and no one answered so I went downstairs to discuss in person. The front desk had two staff and lots of customers. The one woman I spoke with, I have her name written down, apologized profusely and offered me a discounted meal at the restaurant AND a free stay at another time at one of their hotels anywhere in the country! I thought this was really generous especially because I wasn't asking for any sort of compensation, I just wanted them to know there was no hot water. Turns out the entire floor had this problem. I had a nice meal and turned in. The next morning I called the front desk for an update, they told me to leave the water on for 15 minutes and the hot water should be back on to make it through the pipes and up to my room. I had a lukewarm shower. I checked out and asked about the free stay at another hotel. The same woman said they'd be sending them in the mail because there is an entire list of people that are getting the same thing, she asked me for my name again and my address again. A month later, December, I still hadn't received anything so I gave them a call, and spoke with this woman. She said I was still on "the list" and the free stay had not been sent out yet. Another month went by, January, and I spoke with a different woman at the front desk. She let me know that employees no longer worked there and that she had made many mistakes and this seemed to be one of them, but she did confirm there is a list of people who were supposed to get vouchers and she would transfer me to the General Manager. The transfer went straight to voicemail, I left a voicemail and I called back minutes later, spoke with the same woman, and she said she'd personally leave a note for the GM. I never heard back. I waited another month, February, and I spoke with a man at the front desk who forwarded me to the GMs voicemail and I left a very detailed message. At this point, I expected this free stay to no longer exist, but I just wanted to hear it from someone in charge. I never got a call back. It is now almost May 2023. Now, I've decided to post my experience for others.
I do want to give a shout-out to the associated restaurant - it was delicious and their staff was great!
PARKING! Pulling into the parking garage next to the building is a nightmare, and;
PETS! finding a place for my dog to pee/poop was non-existent.