Martin H.
Google
⭐⭐☆☆☆ (Saved by the staff)
I’m leaving this review because there’s a sign at the front desk encouraging guests to do so — and in fairness, when you ask for feedback, you should get the good and the not‑so‑good.
This stay was very nearly a disaster and was completely saved by the front‑of‑house team.
Every staff member I interacted with was friendly, open, and genuinely kind. One well‑dressed gentleman even chased me into the parking lot this morning to return a drink I’d left behind. If not for these interactions — honestly some of the best I’ve had at a Hilton property in 18 years of frequent work travel — this review would be far worse.
Now, the rooms.
Room 230:
After a long workday, I walked in and noticed a “funky” smell but ignored it (tired traveller logic). I napped, then went upstairs for dinner — which was actually excellent. The deviled eggs with pimento cheese were great, the fish and chips were solid (note: it’s catfish), and the cookie skillet was delightful. Service throughout was top‑notch.
After dinner, I returned to wash my hands and was greeted by what I can only describe as mold / gunk / moldy gunk in the sink (see photos), along with a persistent odor. I briefly considered washing my hands in the bathtub, but decided instead to go to the front desk like a reasonable adult.
I asked when the room was last occupied and was told about a week ago and that it had been “deep cleaned,” which was concerning given the condition. Staff handled this well and promptly moved me to another room.
Room 234:
At first — bliss. Clean, fresh, smelled great. A winner. I even posted the room on Instagram and tagged the hotel because it genuinely looked cool (keys, door hanger, overall vibe). I try to be fair and balanced, and when something’s good, I’ll happily say so publicly. That story alone had over 4,000 impressions, so credit where it’s due.
Then bedtime.
When I stepped off the bed to set the AC to my usual happily freezing sleep temperature (64–67°, I’m not unreasonable), the unit simply didn’t work. Buttons were unresponsive — possibly dead batteries. At that point, I was too tired to move rooms again and hoped for the best.
Unfortunately, this resulted in one of the worst nights of sleep I’ve had in a very long time. As someone who stays at Hilton properties two to three times a week, reliable climate control is a basic expectation and a big reason I choose Hilton consistently.
I didn’t ask for another room overnight, but I did leave a note and my contact information at the desk this morning with feedback and a request for points as compensation, which I feel is fair given the issues across two rooms. I’ve also attached photos showing the sink issue, communication, and AC controls for clarity.
Bottom line:
Outstanding front‑of‑house staff. Good food. Real room maintenance and readiness issues. When a property asks for reviews, this is the honest, balanced version — praise where it’s earned, and clear feedback where improvement is needed.