Graduate Providence

I loved this hotel! The location is perfect. The interior design is a stunning throwback to the 1920s with a modern twist. Our suite was one of the nicest hotel rooms I've been in in recent memory and the service was fantastic. Parking is off site but everything else was on point. Stay at the graduate and you won't be disappointed!

We stayed here with a block of rooms for our wedding. The hotel is beautiful and conveniently located, but the service fell well below expectations, the hotel is showing its age, and it is seems to be poorly managed. My wife's family was treated poorly several times and it felt racially-motivated when compared to how my family was treated. My wife was asked by hotel staff to help clean one of her family's rooms even as she clearly wore part of her bridal outfit. My family was immediately and politely given an extra hour for checking out of our rooms, while my father-in-law was told he would need to speak to the manager to approve the same request, even when he mentioned that they were part of the wedding family. The manager never called him back. In addition, no one explained the very complicated parking situation to him even when he asked, resulting in a much higher bill that the hotel refused to address; meanwhile, my parking bill issue was resolved immediately. The hotel had mistakes on my parents' bill and on my bill, so check carefully. They moved my brother to a suite because of a broken, leaky AC in the original room, and then tried to charge us the higher rate without saying anything. AC did not work well in many of the other rooms, including the bridal suite, and none of our showers drained properly. Consider using the hotel bar for the views of the breathtaking lobby but it's probably worth staying elsewhere. Update: the manager eventually called back and resolved the parking situation with my father-in-law while offering some credit. While appreciated, the frustration remains.

They did a nice job redesigning the room! Beautiful historic hotel. A couple of issues we had when staying there. I couldn’t figure out the shower and when I did the pressure wasn’t great and barely got hot. They also called us asking us to check out when they gave us late check out the night before. Needs better communication. Other than that it was a nice room and wonderful amenities. Would recommend staying here.

Very nice rooms and bed is very comfortable. But the incredibly loud hip hop / rap concert until 10 pm in the park across the street is giving me a headache so it’s hard to really enjoy the room. The reggae last night was much more tolerable and ended earlier.

Hotel was okay, definitely shows it’s age though. For positives, the location was great to explore the city and get around. The bed was comfortable as well. However, the service was not great. They didn’t fully clean our room one of the nights. They replaced the towel and left the bed and everything else as is. For me one of the perks of staying at a hotel is a clean room to come to, but they failed on that part. Also, the bathroom was small and it looked like the shower tile was about to come off. Overall, great location but need to improve on service and better upkeep

The decor is really unique and respectful of the original architecture. The staff is plenty helpful and friendly. I did wish there was a concierge! Rooms are interesting and clean, controlling heat/cool cycle is a struggle thanks to the historical nature of the space. There is a neat coffee shop in the lobby and a bar. Full star gone for the bar having a pool and foosball table that costs $25! With already high drink prices that seems cruel and unusual. I've never. Providence is a great city and this is an excellent place to experience it!

I stayed here for business as an alternative to a generic hotel closer to Boston. It was an excellent choice as the staff were very friendly, price was better than the chain hotels, and the art and decor excellent! Clean, very well done, with photography, interior design and architecture, all applied in this great atmosphere. The location is central and cannot beat it for anything the Providence has to offer in walking distance. I will return.

Inexpensive upgrade got us a large suite w/fold-out couch, king bed, kitchenette, vanity, & bedroom ceiling fan. Great view from windows on 2 sides. Bathroom's quite small, however, & vented only by a window. Our room didn't get a normal housekeeping visit, & the separate, late service was incomplete. Other odd omissions: no pen or pad by phone, no booklet about hotel's services, almost no travel-size bottles, few glasses.