Sandy W.
Yelp
I wish I could separate this review into two categories - the food and the business practices. The food was outstanding although $48 for a ribeye steak in this small town was a bit surprising. It was delicious, however. The fried brussel sprouts were extremely tasty. Everyone raved about the orange bourbon salmon ("The best salmon I have ever had", proclaimed a guest from Atlanta). We are foodies and this food is good! I would give the food 4.5 stars (I didn't like the pretzel appetizer. Skimpy portion of beer cheese fondue and I didn't did get the "tip" to order the Hot Honey for $1 more).
The business practices, however, are ridiculous and off putting. Our 12 year old friend remarked, "Aren't restaurants in business to do business?" Even a youngster understood something was off. It started with the reservation. We were a party of 12 (including 3 children). I was told "We can only make reservations for 8." I had to call back to make the additional reservation. We immediately called back and were told, "No more reservations for that time." We made it for the next slot - 15 minutes later. When we arrived, the 7:30 table could be seated but the 7:45 party could not because "the reservation is for 7:45." No matter that the ACTUAL table was empty (they showed it to us). We literally had to wait 15 minutes on the dot. When the final guest arrived (making one party 9 due to the addition of a 6 year old), they were told, "Sorry they have to move to the other table (in a separate room) because (you guessed it!) the reservation was only for 8!" No matter that these are FARM sized tables and 3 of the guests were children! Nope, rules are rules. Get packing.
The final straw was when one guest (relegated to the back table in a separate room) told the waitress, "I need to pay for my family in the front room at the other table." "Sorry, I can't do that," came the surprising answer. "I was not their waitress." That was when the 12 year old remarked about their ridiculous practices!!!
Our group was from 3 major restaurant cities. We eat out all the time. We love food and interesting places. I would be very reluctant to return to this restaurant. If the business practices are so unfriendly and non-customer oriented, I will not patronize their establishment no matter how good the food is. Dining out should be enjoyable not annoying. We have enough frustration today without paying for it. Hence the two star rating. (I would have asked to speak with the manager but we were a large group with children that had traveled for 6 hours in a car and a friend in a wheelchair chair so time and circumstances did not allow).