Gran Evenia Bijao - All Inclusive

I was so excited to come and stay with my family here. The resort is easy to find and everyone seems polite. My issue is the rooms. Someone should check the rooms before they are given to a new guest. My shower was not draining well, and the water pressure was so low, I had no water at times when showering. We had to call maintenance to come and fix the drain. This is not a quiet place, you can hear everything people say down on the first floor and people just slam the doors well after 10 PM. So, if you want to rest, I would suggest you go elsewhere. To the owners of this hotel, please, you have such a beautiful location here, with small changes, you could have a real 5 star resort. Invest in it and it will triple your investment.

The hotel is in a beautiful location and has everything you need for a nice family trip. It's clear the hotel has new owners or new management and they are doing their best to fix it up since it seems some things have been neglected but more needs to be done. Not a single door from bathrooms at the pool closed/locked. This hotel has the potential to be outstanding when it's fixed up a bit more. The service is excellent. The staff are all very hard working and attentive. There were a lot of nasty reviews about it being classified as a 5 star hotel but not meeting the mark. I can understand what they mean since some details are missing: toiletries in the bathroom as an example, but for the price/location/amenities (all-inclusive) it's not far off. It seems to me this place needs a facilities manager. We had a great time. Family if 4, two nights.

Overall, we had a good stay, though it was marked by one significant frustration. The Junior Suite itself was a great choice—it was very spacious, and the bed was exceptionally comfortable. We also found the food to have a good variety and it was quite enjoyable; it was certainly better than average, even if not 'stunning.' However, there was a major issue with our room location. In the early morning, we were disturbed by a group of people with a loud mobile speaker having a party on the beach. While I heard the noise earlier in the night, it became a real problem when it woke us up at 5:30 AM. I called the front desk twice to complain, but the hotel's response was ineffective; the music would stop briefly and then simply start again. For a 5-star resort, I expected a much better security presence to prevent a small group with a portable speaker from disturbing guests at dawn. Interestingly, friends staying in the Main Building had no noise problems at all. My advice: The Junior Suite is excellent for comfort and space, but be very specific about your room location to ensure you are far from the beach noise.

We recently discovered Gran Evenia and are very happy to have done so. Everything about Gran Evenia was above our expectations. The food was great, the drinks were unique and enjoyable, and the shows were outstanding! The beach is clean and beautiful with lots of shade. My favorite is the entire level of swimming pools spread across the grounds. They have a couple water slides and the pool was refreshing and clean. We did have a problem with our room the first night. While we were out for dinner and the show, there was a leak in the cieling of the bathroom. The staff took care of our things and got us another room nearby. The incident was beyond anyone's control, and when I checked out, I gave them some suggestions on how to handle these kind of unforseen problems with a little more empathy. All of that said, I will absolutely go back.

This location offers a truly pleasant experience, being conveniently situated near the beautiful beach. The culinary offerings are generally satisfactory, with certain days providing particularly delightful meals. It's a wonderful spot for a relaxing getaway. We hope you find the dining options to your liking during your visit. Enjoy your stay in this charming area.

The hotel, pools, beach and amanities met our expectations. It is a great place to have some beach days with your friends and enjoy a drink at the poolbar. Our positive impression during our stay unfortunately changed at night. We had a junior suite (oceanfront) which we payed a substantial upgrade fee for. The entire night a small party crowed decided to party very loud right in front of the pool / beach area with their portable speakers. Therefore we called the reception multiple times to solve our issue as we could not sleep. They did send a security guy there but 2 min later the music was back on full volume (this over and over again) till 7:30am in the morning. For a five star hotel I expected this to be solved by their staff immediately. When we complained about this the next morning we got half an apology and that was it. I hope they will handle such issues differently in future for the sake of all guests.

The last 4 days in Panama, spent here at the resort in Bijao to celebrate my birthday. It's a beautiful resort at the Pacific Ocean, the sea is wild though, so you can't be on the beach the whole with the big waves, don't know why they call it the Pacific Ocean as it's not calm at all. The resort had everything I wanted, so no need to get off the resort, it was all inclusive, it had a buffet restaurant for all 3 meals, and a Japanese and Spanish restaurant where you had to reserve to get a table. There have many swimming pools, also a gym and spa with sauna which you also had to make a reservation to use the sauna, and they offered animation during the day and evening, plus their own bars and club. So perfect for my birthday celebration. I even joked serveral times that my birthday was coming up, if I get a birthday cake or something, and they said at the reception that you actually had to order and buy the cake in advance. ||The night shift guy at the reception, I believe his name is Adolfo or Antoni something with an A, who is a very kind person, took note of it and surprisingly I found a cake in the room when I got back to my room on my birthday. I really didn't expect it and was apparently arranged by him. I didn't know that until I met him on the moment I was leaving the resort to leave Panama as he told me if I liked the surprise. As I didn't know he actually arranged it, I already gave the tip previously in a tip box to thank the staff, but if I knew beforehand that he arranged it, I would've given the tip directly to him. I had no more cash left as I spent all before leaving as I didn't want to have foreign money while leaving Panama. Thank you again night shift guy, when visiting the resort again I'll give you your well deserved tip in your hand! We had a blast at the resort and would definitely visit it again for my next travels to Panama. Good service, good food and drinks at their restaurants and bars, and nice staff!

* red flags on: A. Customer service : not even close to a reasonable service by the value we paid for. B. Rooms: Entirely noisy hotel. High volume in everything they perform. Noisy doors, noisy air conditioner, wet floor areas all over the place, not hot water at reasonable hours. C. Safety: sea side is highly risked area. In our 5 nights, all the days was a red flag in place and 3 incidents involving different guests injured. Also, at the swimming pool area someone stole our personal items. D. Food: the supposed "restaurant experiences" are below the expected quality for a 5 stars hotel. Not even closer to a street food option to be honest. E. Snacks during the day, poorly offered as well as drinks. Street food quality too which is far beyond the expected. Overall, not a good experienced. We did our feedback internally to the management and they literally didn't care about, which was just confirming the poor quality of the "resort". We firmly recommend to avoid booking with them. We only save a 4 stars for the crew members, specially the ones involved on the kids activities. They do deserve best management as they slightly described.