Gran Hotel Potrerillos

Great atmosphere and scenery. A breathtaking view of the Andes Mountains. 🏔️ The rooms are not matching the place, they need some renovation. The service is very bad, especially at the restaurant. Waiters are super slow 🐌

Absolutely outstanding. Beautiful views & incredible service. Especially from Jose Luis. We had the best time. Highly recommend! Fabulous food too!

The hotel has gone downhill. It's unnecessarily fancy. I couldn’t sleep a wink all night because of the noise from the air conditioning. The breakfast was okay, but nothing special. The price was quite high, and the hotel doesn’t live up to the supposed 'quality' it claims to offer.

We went for a snack and some coffee, and the experience was amazing. I will recommend this place as a must, as it views and gardens are incredible.

We had a wonderful visit to the restaurant, one of the best meals of our entire trip, friendly and professional staff. We rented a car just to visit a second time. Thank you for a wonderful meal and a wonderful experience

We use the restaurant and it was an excellent experience we are party of 7 we arrived with out reservation but they able to service our table. The atmosphere was amazing, food and beverage were amazing good presentation and taste wine excellent. The server Brisa was very attentive and professional the manage the time very well and she give as some advices and recommendations that we take advantage of it, hopefully she will be recognized for the great service We choose 3 steps lunch that I can strongly recommend it, also the outdoor area is amazing, we will back to stay there if we return to Mendoza.

I wanted to make it a long and thorough review, but when you have a small kid it's too much of a task. So I'll try to use fewer words than I wanted initially. 1) Location - amazing. Great views. The part of the lake closest to the hotel got dried up (Nov 2023), but still - amazing. 2) Hotel - nice building. Dirty rooms. Had to ask to clean the floors as I've got a small baby who likes crawling. They put us in the most uncomfortable room ever for a family (staircase +small step just outside the room). Rooms are super small but OK from price-quality standpoint. 3) Infrastructure - good. Some furniture is quite old, but overall the landscape is well maintained. 4) Service - bad. They called our room at 11 48 pm to inquire why I didnt pay the dinner bill, and woke my 8 months old baby. I went down to the restaurant and got a bit angry, they apologized but the aftertaste remained. Obviously they counted the money in the cash desk and everything added up. What a stupidity. The reception staff I would characterize as politely-indifferent (with exceptions! there were very nice people who really cared). The restaurant staff are usually extremely slow, it takes them 20 minutes to bring a bottle of water if you order it to the table and don't wait for it behind the cashier's. Again, not everyone was like that. Depends on how lucky you are. There weren't many people in both restaurants, but the service was pretty slow. 5) Food. Main restaurant - good, but a small selection. Large portions. Decent prices. Second restaurant (grill) - very good food - kudos to grill guys. Above average prices. 6) Activities. The hotel does not offer any. Best to travel with a car to see sights around. If not, you can walk to see a few lake vistas. The pedestrian walk is a tiled road, which gives you a few kms of a walk with great sights. Overall, the hotel is OK but just lacks proper management. With good service, I am sure, most people would just forget about some minor flaws and enjoy it to the fullest. A good example how a great foundation is hurt by the human factor.

We went on saturday november 4th for lunch to have a lovely day and share a good meal with friends because it’s supposed to be a prestigious place and attention was below terrible. Staff asked us five times under what name the reservation was made, there were two vegetarian people in the group and they never let us know when we reserved that there was a barbecue menu. Staff were also talking and pointing at our table multiple times. It was a three steps menu and when it was tome for the second step, they had half the table waiting for our food while the other half was eating, meaning half the table spent easily 15 minutes watching the rest eat because they lack internal communication and did not know they had to bring half the food. They rushed us to pay, making us feel like they thought we weren’t going to pay. They even pointed out in an extremely subtle way that we forgot to tip. The audacity. Never have I ever seen such poor costumer service for how expensive it is. Absolutely not worth it. We practically payed to be discriminated against.

Se jactan de ser un hotel de categoría. Un lugar más de esos que por estar emplazados en un lindo lugar, se creen que ya no necesitan más nada. ERROR. Ya de entrada al reciopsionista no le alcanzó que yo le mostrará el comprobante de transferencia que ya había enviado A ELLOS por WhatsApp, tuvo que hacernos esperar para corroborar el pago por "no está en el sistema". ‍ Arreglen el sistema! Recibí un mensaje diciendo que tengo derecho a un upgrade de habitación, pero no me lo pueden dar porque no hay habitaciones disponibles. Y para qué me envían el mensaje entonces???!!!!! La habitación, mínima, tiene un Split frío/calor que no funciona. Cuando llamo para reclamar me dice que tienen que llamar al técnico, qué tal vez venga tarde, que si quiero "una estufita". Le digo que no, que quiero que me cambien de habitación y me vuelven a decir que no es posible. A todo ésto yo ya había intentado reservar habitación a través de la propia página web del hotel y habían habitaciones disponibles! Pero según el recepcionista "es un error del sistema". La excusa de los ineficientes. El control remoto de Direct TV sin baterías, la caja de Direct TV se le acaba "la carga". El muchacho que venía a traer la estufa las baterías y la caja de Direct TV UN AMOR DE MUCHACHO. EL ÚNICO QUE VALE LA PENA EN ESTE HOTEL. Mi vecina de habitación tuvo problemas con la ducha. Bajamos a cenar. Preguntamos si era un inconveniente calentar el pan, la moza se lo lleva a la cocina. Nunca más lo trajo. A todo ésto traté de llamarla, de hacer contacto visual...nada. Cinco o seis chicas atendían, ninguna miraba...o jugaban con una bebé, o charlaban entre ellas o se metían a la cocina y no salían más!! Tuve que levantarme a llamar a una y la tuve que llamar tres veces a medio metro de ella!!! Cuando vuelve nuestra moza le reclamo el pan y otra vez, la excusa de los ignorantes e inoperantes...la culpa es del otro. Vamos a la comida? Sorrentinos para miarido, panzottis para mi. Dos platos fríos de sopa de tomate con la pasta adentro. Y lo mio eran ravioles, no panzottis. Estoy muerta de frío, nos dieron un caloventor que calienta si estás pegado a él. HORRIBLE. Háganse un favor y no vengan. No me digan que no les avisé!!

Food is good, service is terrible. If it wasn't for the view, this place wouldn't be even an option. Plenty of better spots to visit. Infrastructure is lacking maintenance, WC for the restaurant are falling apart.