Gran Monterrey

This is a large, clean, stylish and modern hotel, but is lacking in the personal touches customers would expect, with this star rating. The weather the second week in May was unseasonably cool, and the hotel was cold. It was often difficult to find staff for service in the bars, especially around the pool areas. It lacks atmosphere and friendliness.

Nice hotel, but it surprised me that a five-star hotel has no complimentary water, coffee or tea??? We even have to “borrow” the water cooker! The comforting points are personnel: great staff at reception and restaurant! The buffet breakfast and dinner are at average level... not to compare with other five-star hotel we’ve stayed!

One of the best experiences in Spain. Incredible service by Bernhard (10 star), he really cared to make sure we are happy I thought he was the manager from how hospitable. Hotel is not bad (building is old and they have tried to modernize it, rooms and building a 3 star but the breakfast makes up for everything. Especially when you are on a long drive ahead. Pool area is amazing almost like a Vegas style beach with lots of space and cabanas. I gave this place a 5 star review because the price of the night stay of 68 euros wouldn't even cover the price of the breakfast in most places. So the value is amazing. Would highly recommend it as a 5 day escape from everything and anything.

Very long check in process Asked to sign a doc re Data Protection but the doc was all in Spanish with no English translation Checked in at 6pm and receptionist had to go and check if the room was ready. No porter Rooms are not 5 star level No tea/coffee making facilities in room. In a 5 star hotel this is a given One elevator out of order for 3 days Breakfast is good although not a large number of items. Spa very nice and organised. Outdoor pool very nice, quiet and relaxed Nice gardens

We stayed in this hotel 3 nights, beautiful hotel and surroundings. Rooms were very clean and up to a high standard, staff were very friendly and helpful, spoke very good English as well. Hotel is up on the hill so it was a bit of an issue going there and back to town/beach but we got used to it, car would be a good option there. It was about 10 minute walk to the beach and promenade. The pool near the hotel was very clean and big enough. Excellent place to stay.

The staff are very nice and friendly and the only nice place in the hotel are the reception and restaurant. Once you get in the lifts it goes downhill. There is no indoor pool attached the hotel as advertised. The rooms are dated. I will not class this hotel as a 5star because of this. There is a spa which is run by a third party with a small pool where you have to book and pay an exorbitant amount for 1hour swim. Apart from that there is nothing much.

Good hotel to stay at for Lloret de Mar standards. Five star but not quite per my standards. Would give out 4 stars max. Breakfast was primarily cold dishes like bread, cheeses and sweets. You do have the option of ordering various forms of egg (hard boiled, scrambled, etc). Parking is an additional 18 euros per day. For the price per night this should be included. Great pool area and above par food at the restaurant. Service was decent depending on person but a five star service shoyld be beyond par with everyone. Rooms a bit dated.Easy to reach town.

We spent there 3 nights, one family. Rooms are nice, but old and "used". Especially bathroom. Terrace is nice. Neighbours are noisy, in upper level they made noise all night. Dining - tastes, choice is moderate, nothing to surprise. For wifi connection you get only two access codes per room. So if you have computer and two mobiles..sorry, one of them will be offline. You have to pay extra fee 18€/day for parking. You have to pay extra fee for indoor pool and wellness. As it is 5-stars hotel, we all expected further more!