Gran Monterrey

Nice hotel, but it surprised me that a five-star hotel has no complimentary water, coffee or tea??? We even have to “borrow” the water cooker! The comforting points are personnel: great staff at reception and restaurant! The buffet breakfast and dinner are at average level... not to compare with other five-star hotel we’ve stayed!

Very long check in process Asked to sign a doc re Data Protection but the doc was all in Spanish with no English translation Checked in at 6pm and receptionist had to go and check if the room was ready. No porter Rooms are not 5 star level No tea/coffee making facilities in room. In a 5 star hotel this is a given One elevator out of order for 3 days Breakfast is good although not a large number of items. Spa very nice and organised. Outdoor pool very nice, quiet and relaxed Nice gardens

The staff are very nice and friendly and the only nice place in the hotel are the reception and restaurant. Once you get in the lifts it goes downhill. There is no indoor pool attached the hotel as advertised. The rooms are dated. I will not class this hotel as a 5star because of this. There is a spa which is run by a third party with a small pool where you have to book and pay an exorbitant amount for 1hour swim. Apart from that there is nothing much.

This is a large, clean, stylish and modern hotel, but is lacking in the personal touches customers would expect, with this star rating. The weather the second week in May was unseasonably cool, and the hotel was cold. It was often difficult to find staff for service in the bars, especially around the pool areas. It lacks atmosphere and friendliness.

We spent there 3 nights, one family. Rooms are nice, but old and "used". Especially bathroom. Terrace is nice. Neighbours are noisy, in upper level they made noise all night. Dining - tastes, choice is moderate, nothing to surprise. For wifi connection you get only two access codes per room. So if you have computer and two mobiles..sorry, one of them will be offline. You have to pay extra fee 18€/day for parking. You have to pay extra fee for indoor pool and wellness. As it is 5-stars hotel, we all expected further more!

One of the best experiences in Spain. Incredible service by Bernhard (10 star), he really cared to make sure we are happy I thought he was the manager from how hospitable. Hotel is not bad (building is old and they have tried to modernize it, rooms and building a 3 star but the breakfast makes up for everything. Especially when you are on a long drive ahead. Pool area is amazing almost like a Vegas style beach with lots of space and cabanas. I gave this place a 5 star review because the price of the night stay of 68 euros wouldn't even cover the price of the breakfast in most places. So the value is amazing. Would highly recommend it as a 5 day escape from everything and anything.

We stayed in this hotel 3 nights, beautiful hotel and surroundings. Rooms were very clean and up to a high standard, staff were very friendly and helpful, spoke very good English as well. Hotel is up on the hill so it was a bit of an issue going there and back to town/beach but we got used to it, car would be a good option there. It was about 10 minute walk to the beach and promenade. The pool near the hotel was very clean and big enough. Excellent place to stay.

Really bad experience. First problem was the safe. Apparently we had to pay for the safe separately. They didn't tell us about that when we got the keys. Result: we struggled for half an hour trying to open it. The room's AC wasn't able to cool off the air fast enough. When the AC was turned on, it would blow some smelly air certain hours of the day, specially late in the afternoon. What is the point of an AC if it can't make your experience better? Food was good, nothing really special though. Service was good, although not excellent. In short, I'm not staying in this hotel again in the near future.