Grand Adirondack Hotel, Lake Placid, a Tribute Portfolio Hotel

Check out was horrendous. There was an $1100 hold on my account and for some reason they mad the accusation I didn’t have enough funds on my card. The $1100 dollars was no longer in my account! The hotel had already taken it at check in! I don’t care if it was a hold or not. Now I have that money in limbo. This has never happened to me at any other hotel ever. When I pay with a debit card the money is taken out at check in. Not sure the staff members name but she was not helpful, her explanation of the situation was less than adequate and her attitude was completely undesirable. As a Marriott Bonvoy member I am very upset, and unless this situation is rectified, I will be seriously reconsidering the use of my Marriott membership going forward… oh and also $24 a day valet parking fee that wasn’t mentioned up front. Another hidden fee that everyone should be made aware of at check in.

Beautiful hotel with excellent staff. Staff at the front desk went above and beyond for us. There was a mistake that caused our room to not be ready on time, and we were given free breakfast over what felt like only 10 minutes of delay. At breakfast we ordered a couple dollars more than what the vouchers were good for and they comped the balance. Very generous, kind, and attentive. The rooms were also beautiful and the view of the lake was stunning! Location was fantastic for shopping and mozying around Lake Placid. While parking is extra, this was clearly stated when I paid for the room so it wasn’t a surprise to me when I got there.

This is a fantastic place to stay right in the heart of Lake Placid on Main Street. You can use the valet service to keep your car safe while you walk around Main Street. We loved the chicken nachos at Marcy Bar and the maple cream oatmeal at breakfast. There were some hockey teams staying here but the hotel gave them private space so it was quiet and perfect for all the guests. We didn’t hear any noise after 9 pm. We have stayed here multiple times and the workers are always the best. Exceptional service and care in a beautiful setting. Be sure to walk the 2.7 mile loop around mirror lake! There are sidewalks the whole way and it’s beautiful year round.

Great location! The rooms are really hot. The windows don’t open. I I know it’s winter, but they disabled the air-conditioning. I can’t sleep when it’s 77. I tried calling the front desk and no one answered after 10 minutes.

If you need the location, then stay here. If you need hot water or a full night of sleep, then look elsewhere. The CO alarms went off at 1 am and required the building to be evacuated and aired out until 2 am. When I got back to my room I noticed they had slipped a thing under the door saying the hot water was out, and there was no estimate for when it would be fixed. Waking up this morning to take an ice cold shower after being woken up in the middle of the night was not a $200/night experience. This combined with the fact that the staff wasn’t really concerned at all with even attempting to compensate for the problems led me to check out after one night (I was booked for 4). There wasn’t even a sorry or an our bad, just a mild attitude and short responses. Besides that, the WiFi is setup by someone who has no clue what they’re doing. Absolutely insane packet loss because each room has its own network, it was basically unusable. Also, the valet parking is uncovered and definitely more of a hassle than a convenience. They park the cars right behind the hotel, so you basically pay to just stand there and watch them move your car 25 yards. This hotel is not worth the cost unless you need the location. The location is great, no doubt, but I left feeling tired, frustrated, and disappointed.

The hotel was quaint with a great location. The bed was very old and squeaky and prevented restful sleep. A glass of wine was served in a dirty glass. At breakfast we were seated at a table with a full piece of bacon and other food on the floor. We moved to the next table which had dirty coffee cups. We decided to check out after one night and went and stayed a couple miles away the Courtyard. It was less expensive and much more comfortable.

I loved it here. Great hotel and staff. Nice bar and restruant. Lounge areas are nice as well. Quick walk to the ice rinks. Located in the center of everything I wanted to do.

Our reservation was canceled just THREE DAYS before arrival because the hotel overbooked, despite the fact that we had this room confirmed for over a month and a half. That alone is unacceptable. What made this experience even worse was how the situation was handled. We called the hotel to ask for an explanation and requested to speak with a manager. We were told the manager would be brought to the phone — and instead, the hotel staff hung up on us. No explanation. No apology. No attempt to help. Just a dial tone. This cancellation left us scrambling days before our trip, with limited availability and significantly higher prices elsewhere — stress and expense that were entirely caused by the hotel’s poor management and complete lack of professionalism. If you’re considering staying here, understand this: a confirmed reservation clearly means nothing to them, and neither does basic customer service. Between the overbooking and being hung up on when asking for a manager, this hotel has proven it cannot be trusted. Absolutely do not recommend.

The positives: Excellent staff and design elements in common areas. Location is at the center of Lake Placid. The negatives: old building means very slow elevators, took stairs most of time, thin ceilings/floors, never got hot water, ancient beds, narrow rooms, and when it rained there was a hellacious noise from the water hitting the HVAC unit.

Our visit to this hotel was happenstance. We were driving around and decided to stop with no reservation. Interestingly the rate was a few dollars cheaper through my Bonvoy app than at the front desk. The receptionist was patient while I booked online from the lobby. We met Matt Greiner, an up and coming Olympic luge athlete. What a polite, energetic person to have as your valet! The rooms were nicely appointed; split into a bedroom and a sitting lounge. Very convenient and nicely laid out. The room was clean and bathroom spotless. The rooftop bar had a beautiful view but a lack of personality or helpfulness from the servers so we went next door to Zigzag. The downstairs bar was closed and the restaurant was dead so we ordered a pizza while sitting at Zigzag. All in all, great hotel room experience but the restaurant/bar workers lacked good hospitality practices.

Really nice new hotel right in the middle of Lake Placid. Elevator situation is odd and it's valet parking, but not as expensive as other hotels with valet. My room was spotless and quite spacious. Not much closet space but I'll take clean anytime. Loved the hand soap. I'd stay here again.

Very nice hotel. The rooms are clean and comfortable. The design is rustic and cozy. It has two attached restaurants and is in the middle of Main Street so you have lots of other options. There is a 24 hr laundromat right across the street. I was exhausted from just getting off the Northville Placid Trail and they were very accommodating when I requested an early check-in. My only complaint is noise. I was on the 4th floor with a window directly above Main Street. Street noise was kinda loud at night but the biggest issue was you could clearly hear people stomping around in the room above me. It woke me a few times. Also, the coffee machine in the room looked dirty and rusty in the water receptacle so I was hesitant to use. Overall though so was very happy with it and would return.

Beautiful hotel! Decorated in mountain cabin theme. Very cozy! Staff has been accommodating and friendly. Roof top bar is a fun place with a great menu of beverages and a few noshes to order. There's a restaurant downstairs- Marcy's, named for a mountain peak close by.

Hotel location was great. Walk outside and you are on the main drag. This made popping back to take care of our toddler a breeze! Staff was pleasant and room was clean. Elevator was so tight you could just fit a luggage cart inside. Walls are super thin, could hear conversations clear and every footstep the people above us took. Parking is valet ($20/day) unless you want your car in a municipal lot down the road however never had any issues getting our car from valet very quickly!

Not very grand! Attended wedding in lake placid stayed at property for 2 days. Long term Marriott rewards member. At 2:30 pm room not cleaned, one robe for 2 people. Wanted to have drink in bar after wedding arrived at 10:59 told closed at 11 so no service. No manager on duty. Poor excuse for Marriott property courtyard level at best. Very dissatisfied.

Zero access to park a car and check in -- at night you'll drive in a few circles before you figure out where to park. Registration is one floor up from street level and there is one functional elevator in the building that's approx 2'x2'. After three successive elevators ended up carrying bags up to the 4th floor. On the plus side the shower pressure was terrific but for $450 a night, the room overlooks parking lot and dumpsters. Of all the places to stay, I'm sorry I picked this hotel and will be back some other fall for another try to see Mirror Lake fall colors.

Excellent food, unique menu options,creative cocktails the smoked vanilla creme brulee and double chocolate pudding are all made from scratch along with all of the dressings and menu items

Food was terrible. 1 out of 4 considered their meal to be "ok" the rest didn't care for theirs.

Neat place bar downstairs is cool, the staff is working hard and is friendly. If I ever get back up to lake placid and need a cocktail I'll stop through.

This hotel was recently updated and the results are beautiful...on the surface. We stayed here this week and were disappointed in the quality of the rooms and the service. The room was extremely small and uncomfortable to sit in. The room safe was locked when we got there and we needed to ask for help to open it. It appeared that there was no maid service but they got around to it while we were out for dinner., The beds were extremely uncomfortable and the rooms were HOT. You can try to set the air lower, but it just comes on every half hour or so, probably their effort to save energy. If you take a shower, GO FAST because the hot water cuts out after about 5 minutes, another effort to be an environmental champion perhaps? We were looking forward to trying their restaurant but were told it would be closed for breakfast all week. We tried to check it out for dinner, but there was nobody there, so we went to the Marcy Bar for dinner instead...WHAT A MISTAKE. Waited 45 minutes to have our order taken, then another 45 minutes to get our food. It was just fish and chips! The fish was undercooked. The fries were good...so I guess I would recommend going there if you were looking for good fries and willing to waiting 90 minutes to get them. They tout a rooftop bar which we were looking forward to, but a sign said that due to circumstances beyond their control, the rooftop would be closed for 2 out the 3 days that we were there. I will credit the bartenders who worked very hard and made some fantastic cocktails, and when we did get to the rooftop, we were impressed by the beautiful panoramic view of the Adirondack mountains. Good to know...You can visit the rooftop without having to be a guest of the hotel. Maybe someday the management staff will figure out how to properly run a business like this. The physical limitations of this grand old building could be overlooked if they did.

Dinner was great. The short rib appetizer was so good. Andrew was out server and was very attentive and provided great service. Nicely decorated and comfortable atmosphere.