Karen M.
Yelp
As a couple visiting the Grand Canyon, we were looking for a self catering accommodation for 3 nights and we did not mind driving a short distance away from the park. So we booked no 36 in this holiday rental park.
We recognise from the pictures what the house would look like and understood it was a "tiny" house. We also accepted, it was a 30 min drive away from the Grand Canyon South Rim visitor center and in the middle of nowhere with no nearby amenities.
No 36 claims it will accommodate 8 people. There is one bedroom with a double bed, 1 other bedroom with 2 very short bunk beds and a mezzanine level with 3 other beds (this level has a reduced head height so only for children in our opinion). I presume the other bed is the sofa? I would not recommend this house for 8 adults. Even 2 adults and 2/3 children would be a tight squeeze. There is also a table with 4 chairs and very limited cutlery so again, 8 people could not all eat at the same time.
The positives - for 2 people the house is a perfect size. The location is very convenient for the national park. The house was clean when we arrived.
On a clear night, the stars right outside your house are amazing. So was the sunrise.
The negatives - the heating in the house was a system of air vents in the floor. When we arrived, the air was on full blast pumping cold air into the house. There were no instructions for the control panel and changing the temperature on the panel had little effect. One of the vents was broken and made a terrible clanging noise. We could see spoons inside this vent and we thought someone else must have tried to fix it. We had to cover the vents with our luggage to stop the noise and air.
The kitchen is not well equipped. No dishtowels, only 2 mismatched wine glasses, mismatched cutlery, only 1 small chopping board and 1 knife, no tin opener, very few utensils to cook with.
The tap in the shower room sink was broken (still useable but broken).
The fridge would emit a loud noise every 30-60 minutes - even through the night.
There are 2 new looking TVs (one in the living area and 1 in the master bedroom). Since the internet signal is so poor, you could not get either terrestrial channels nor sign into any streaming channels. So the TVs were useless.
We attempted to email the info@ address as soon as we arrived to ask for help with the heating. Despite bombarding you with emails before you arrive, no-one answered any of our emails while we were there.
We talked to some people in the unit next to us and they reported the same issues we were having.
Ironically, the night before we were due to check out, I got an email telling me that the company hoped I had a good stay and would I please leave a 5 star review. The email asked, if I did not feel I wanted to leave a 5 star review, could I please let them know before I posted a review so they could try and make amends. So I sent them an email before writing this review to let them know the issues and guess what - of course they did not reply to the email.
I suspect all the emails before you arrive and system generated and no- one (machine or human) is checking the email id for replies. If you have any problems while at the park, you are on your own.
Having read a number of previous reviews going back over 12 months, the same issues are mentioned more than once.
In summary, I would not recommend.