Andrew P.
Yelp
This review is strictly for their deli (sit-down food ordering area) to the left when you walk inside the store.
I am so disappointed that my cousin & I came into this place to eat lunch. All 3 people working there did not show one smile or sense of energy while we ordered, paid, and received our food, and the entire experience was a joke.
One thing is certain... dining around the Grand Canyon is difficult and options are limited, so please prepare ahead of time by making sandwiches or at least something that tastes better than most of the overpriced, generic, and processed food they have in the area.
I ordered a small individual pepperoni pizza and a side order of tater tots. My cousin ordered a veggie pizza. The man who took our order wasn't very clear when talking (it's possible that English isn't his first language so I'll give him the benefit of the doubt; no worries there). Anyways, we ordered and then just stood there assuming we would pay there since there was no instruction on what to do next. Then he awkwardly (for us) pointed over to the other end of the area where the cash register was to pay. We brought our receipt over and then paid for our food at that end (again, the girl working the register wasn't friendly but was just doing her job). Ok, at this point service just seemed super meh and we just knew what we were getting ourselves into, but course hoping that our food at least was going to make up for the general subpar environment. I timed it, and 20 minutes had gone by and my name had no been called yet. The place was a little bit busy, but most people had their food already so it was after a lunch rush.
I decided to walk up to the person who makes/prepares the food as well as calls out names and he didn't acknowledge me even though I KNOW he knew I was there. I was standing right in front of him waiting for him to look up. During that time, I watched him prepare a salad in front of me and it looked as if a sloth was making this salad. He'd look up at the ticket, see one side he needed to add to it, and then add it slowly, the look up again, and add that side slowly. Again and again. It was literally the slowest I've ever watched a person make a salad! LOL! Then a minute goes by, he looks up at me for one second, and then looks back down and says "wait until your name is called, please". That's when I said, "ok, but it has already been well over 20 minutes, and we have been waiting". He said back to me "well, it is busy so there is nothing I can do". I just said, "Alrighty then" in annoyance and waited a few more minutes until they finally called my name.
After that fiasco, we come to found out the tater tots weren't even warm (the insides were cold)... but at that point I didn't even wanna deal with the staff since they were all generally unpleasant and slowish.
My pizza was nothing to rave about. The same can be said for my cousin's pizza. Oh, and of course the ranch dispenser was empty, but again, I knew it would take a while and my pizza would be cold by the time anyone attempted to refill the ranch dispenser. All in all, I'm so annoyed at myself for walking into this place, but now we know better.
We should have just purchased food from inside the general grocery story and snacked instead of coming to the deli. I'm surprised by all of the other good reviews. It's possible that we came on a bad day for them, but first impressions go a long way, and we certainly did not have a good experience here. Good luck to those reading this!