Grand Chariot

My 13 year old son and I stayed at the Grand Chariot for two nights in the Godzilla themed collaboration room. The stay was awesome from start to finish! I was initially worried about getting to the park and resort from Osaka but even with two medium sized suitcases the train, highway bus, and shuttle to the Nijigen no mori park was pretty seamless. Upon arriving at the F parking lot, I called the front desk as explained in the emails they sent prior and they came to pick us up in minutes. Given that it was a 32°C day, the air conditioned waiting room was welcome! We were welcomed by the staff and escorted into reception where it was luxury and attentiveness all the way. The room absolutely did not disappoint and we had fun with the missions to win prizes, as well as the gifts we were provided. Added fun to a great stay! Dinner both nights was sumptuous and beautifully presented and served. Breakfast (we had western style) was similarly delicious. We spent the full day we were there at the Godzilla area and the Demon Slayer day and night walks, which are both highly recommended and you should spring for the premium experiences if you can, it’s well worth it and you get great keepsakes. Let me say, the 13 year old was happy and exhausted after our stay at the Grand Chariot—highly highly recommended. Every staff member there was incredible and it’s impossible to single out one person — all of them were amazing! Do yourself and your family a favour and stay here. You’ll make a core memory experience.

This hotel was absolutely stunning. The service was first-class, and the staff were wonderful. We loved how quiet and private our room was. Stepping outside and literally hearing birds and being able to see stars at night was amazing. The room and the bathtub were spacious and comfortable. The meals featured local cuisine and tasted amazing. This was one of the best experiences I’ve ever had at a hotel. The staff also kindly helped us confirm our reservations for the Hello Kitty Show Box, which we really appreciated. Please note that the parking and pick-up service can be a bit confusing to navigate if you do not have a cell phone. Since the room is a yurt, it can get very sunny in the morning. However, the hotel provided an eye mask. We had a great relaxing stay and hope we can come back again to Awaji Island.

Location is the best you can get for visiting the theme park. The service was absolutely on peak! You will get a dedicated retro mobile cell phone so staff could help you with transportation within the park or even bring your luggage to the exit after checkout! Absolutely amazing experience!

The shuttle from the parking lot was great. We had a poor check-in experience.. they took us off the shuttle and within a few mins took our information and passports and then we sat around for close to half an hour. The food was good, but if you have picky eaters beware ... my husband and 2 of my kids barely ate. Also, the meal service was pretty awful. For what we paid for the 1 night the table service should have been exemplary and it was below average. Our room had 3 centipedes in it and also some type of creature poop on the counter and multiple other bugs on the beds. My kids got very freaked out with all the bugs in the room and had a hard time settling down. The location and decor was fantastic and the experience was unique but we wouldn't stay again. They were polite, but not really accommodating.

Communication with the hotel before arriving in Japan was nearly impossible. Once you are in Japan, if you use a local phone to call the hotel, they can provide information about where they can pick you up if you are traveling by bus. Apart from that, the service and facilities were excellent. The hotel provided a mobile phone that you could use to call them for pick-up at any time and from any location in the Nijigen no Mori area. Breakfast and dinner were delicious.

We had an amazing stay at the Grand Chariot Hotel! The staff were amazing, shout outs to Yamamoto for being extremely helpful during our trip! We stayed in the Godzilla and Naruto room and highly recommend it, especially as it also includes tickets to those attractions at Nijigen no Mori. We recommend driving as it gives you more flexibility as opposed to taking public transit.

This hotel ruined Awaji for us, and we left in shock We booked two nights in this place but on the first night at 1am after shower we discovered estimated 20-30 bugs on the bed. We were in huge panic worrying whether these were bed bugs so we contacted the staff to come have a look. He wasn’t sure what these were either but helped us change to a 2nd room. Upon arrival of the 2nd room, there seemed to be no bugs visible so we took a second shower and washed some of our clothes in hot water hoping to remove any bugs on those clothes. However we started spotting bugs on the bed again, 4 of them, 5 of them slowing crawling out. The time was around 2am, we were in shock again and requested to change to a 3rd room, but we decided to have a look first before moving our stuff over. Upon opening the bed sheet, there is a small spider coming out and also some bugs crawling around as well. Although not as many as the 1st room. The staff was also very puzzled and he suggested these were fruit flies through a translator app… till now we are not sure what these were. So we decided to stay in the second room because it was already very late and didn’t want to move our stuff anymore. So we put towels on the bed and tried to sleep. My wife was in panic, we didn’t sleep very well. We stayed up till 4am What was worst is the next day the staff called and requested us to change to another room again, saying that the second room which looks like to be a game themed room is reserved by another customer… At that point we decided we have had enough and request to check out immediately and refund for the second night. Although the staff did say sorry for the issues, I don’t think they really understand how much trouble these caused us. We have to check in to a new hotel at 3pm on that day. We didn’t have much time left in Awaji on that day. Despite that, the staff Onuma San was very helpful and polite throughout the painful experience, and the dinner in the first night was actually very good. We had been travelling to Japan for holidays 2-3 times every year since 2012. We never had such terrible experience with bugs on the bed. It’s now around 3 weeks we came home and there are no bed bugs visible yet. We definitely expect much more than this from a 5 stars accommodation with such overwhelming of positive reviews on the internet. Up to this day I am still a little bit in shock. It makes me check the bed first on every hotel I am going to stay in the future.

This was my absolute favourite place that I stayed in during a trip to Japan. We only stayed one night and wished we had booked more nights there. Local Godzilla zip line was a fun place to spend a few hours