Leslie P.
Yelp
This was our 4th trip to NZ & Australia, the prior 3 were on our own -- not tours
1. We are unlikely to take a Grand Circle Travel (GCT) trip again. Even with a superbly skilled and patient trip leader, as ours, our GCT group (34) was too large. Our 10 prior Overseas Adventure Travel) (OAT) trips to other destinations have been smaller: 13 - 20 travelers per Trip Leader.
2. The itinerary was badly flawed. The Australian portion -- the first 8 days -- was good: 4 nights in each of two hotels (Cairns and Sydney). But the NZ portion, also 8 days, was divided into four hotels for just two nights each, with lots of hours on coaches and one domestic flight (Queenstown to Rotorua) requiring a change of planes. That's a major overload, as any glitch unavoidably had a domino effect.
Our QANTAS flight from Sydney to Queenstown was delayed by three extra hours waiting onboard the aircraft at Sydney -- not GCT's fault! When added to the 3-hour scheduled flight, those 6 hours in an aircraft cabin were ruinous.
3. The hotels were mostly inferior, and far below what we have experienced on our prior 10 OAT trips. Of the six hotels total, the Doubletree by Hilton in Cairns and the Distinction Luxmore at Te Anau were good. The other four were an assortment of inadequately maintained rooms, poor service, and/or poor location (e.g., Sydney View). In particular, the Sudima hotel in Rotorua was below any standard we have yet found with OAT/GCT.
4. The included meals -- even at non-hotel restaurants -- were mostly lower grade in both food quality and service, perhaps due to the larger group size. The hotel included breakfasts were mostly below par for prior OAT trips we have taken.
There were high points during the travels! We treasure those both new to us and revisits: the Great Barrier Reef, the rain forest canopy, the tour of Sydney Opera House, Milford Sound, Lake Wakatipu & Emerson Peak Farm, the interaction with a local Maori chief in Rotorua, & the sail on Auckland Harbour.
The rate this trip a 7 out of 10, emphasizing that our exceptional Trip Leader (rating 10 out of 10) raised our overall trip score by a full point.