Grand Hotel Amrâth Kurhaus

I am being very generous with a 4 star review of this place. It is a beautiful building, and the staff was very nice. The rooms are pretty big, although the bathroom is unfriendly if you are not 100% mobile. I had a mild knee sprain prior to coming here, and it was not easy getting into and out of the shower. The location is amazing, both to the boardwalk and the beach, and to the Tram line which can take you all the way into downtown and to Delft, which I strongly recommend a trip to if you are staying at the Kurhaus.||Negatives: One of the elevators was not working for the duration of a 3 night stay. That is simply unacceptable for a 5 star hotel. A hotel like this should get someone to the hotel at 2 in the morning if the elevator is not working. The main hall is gorgeous, but needs a thorough cleaning and just to be refreshed a bit. I have read complaints about the restaurant in the hotel. Without going into details of my experience, Waves is one of the worst run restaurants I have ever seen, and I only went there for drinks in the evening. The reviews for the restaurant are bad. That said, there are literally dozens of good restaurants for all budgets on the boardwalk right out the backdoor, so why would anyone eat at Waves? On some level, if you eat at a restaurant with terrible reviews when there are many better options within a short walk, that is on you, not the restaurant.||This was my second trip to the Kurhaus, and I will probably be back in a few years. I am rooting for this place to get better, because it has so much potential.

Our stay was fantastic. Thank you ♥️♥️ I highly recommend this 5-star to all the international and local tourists. Staffs are welcoming and helpful, they speak very English well. The hotel grand architecture is fabulous. Room is big and clean plus free drinks and kettle. Breakfast has plenty of options too, with a morning champagne 🥰♥️👌 Oh the spa, steam bath and sauna are the bonus. Thank you Grand Amrath we had a lovely time spent in this luxurious hotel 🏨 thanks for the foods and the hardworking staff ♥️♥️♥️

The hotel is ideally located at the beach. It has a very long and rich history. Staff was generally very friendly and service minded. |Room (executive with sea view) was ok although the balcony was disappointing. |Breakfast was busy but fine. |The really negative point is price/quality.

A beachfront property - with everything you need for a family. We stayed in the Presidential suite which was excellent. All of the team members we met were brilliant including the concierge team. One thing that is disappointing is lack of room service in the evenings! Really enjoyed our time in our suite!

We lucked out and got a beautiful view even though we didn’t pay for an ocean-facing view. There was a bath with a built in shower - the design of the bath was really nicely thought out so it was nice to read in and the shower was a lovely rainfall shower. The location was excellent, right on the beach with a tram stop right outside. Staff was really helpful and friendly and let us store our luggage for the full day we left.||||The room was a little small for the price but honestly we didn’t intend to spend a lot of time in the room and it was still very worthwhile for the excellent location.

Fantastic hotel, 5★ service from check in to check out. We loved our stay here, the room was spacious & clean, the staff were cheerful & always helpful. We were even checked in early by the lovely Yulia. Lovely breakfast with a view, unbeatable location right on the beach. Already looking forward to going back.

The hotel was nice but for the money the room was not to our expectations. Breakfast in the morning was good. Staff very friendly. Again for the money this hotel in my opinion was way overpriced. I would not go there again sorry just my opinion.

From the architectural aspect and location still a beautiful place, but unfortunately does the service,cleanliness and rooms not copete with it. The rooms are lived looking used, stepping in grape while breakfast and waiting more then 20 minutes to get a order done with an almost empty restaurant does not help. I used to love this hotel but it really cannot compete anymore with others simply of the untacencare state and service.

The Kurhaus has the name as a grand hotel. Now, it is not that anymore, but staying here for 2 nights on a business trip it was by all means a pleasant stay with a clean comfortable room, good WiFi and a nice breakfast. What sets it apart is the spectacular building, the location on the sea front and, logistically, the fact that the number 9 (& 1) tram stops right outside.

This hotel is NOT a 5 star hotel. I do not recommend that you stay at the hotel unless you are looking for a 1 or 2 star experience. Management is unresponsive. Below is an excerpt from an email to Ms Rooij, the assistant manager. I NEVER received a reply email; Ms Rooij, We appreciate the time you spent with us this morning and your email below. First, kindly email me a folio showing the room rates which I prepaid and all other items charged to my credit card. I did not receive a folio upon our departure from the Hotel and none was sent to me by email. I note the following charges have been charged to my credit card and I need an explanation: 29 April 2024 USD 357.64, presumably the valet parking charge. 29 April 2024 USD 90.35, presumably the applicable tourist taxes. 3 May 2024 USD 112.69. Dinner at the Wave. 4 May 2024 USD 74.13. Dinner at the Wave. 6 May 2024 USD 256.83, an unknown charge. And an unknown credit dated 6 May 2024 in the account of USD 356.41. Second, as I told you this morning, I was charged for valet parking but the Hotel did not provide me with the agreed upon valet parking. This is wholly unacceptable. You cannot charge a guest, or expect to be paid, for services you did not render or provide. I had no interest in purchasing self-parking from the Hotel, nor did I expect to be the valet. You purport to be a 5 star hotel, but you have fallen woefully short, which you acknowledged to us in the presence of your colleagues. We paid to stay at a 5 star hotel, which was not the case during our stay. At a minimum, I expect a full refund of the valet parking charges and such other compensation you feel is appropriate under the circumstances. In order to avoid a dispute, I recommend that you immediately refer this matter to your General Manager who was unavailable to speak with us this morning so that we can attempt to reach an amicable resolution of this dispute. Thank you and regards,

This hotel looks good on paper, but it's actually old and poorly run. The workout room and pool are very small, which is surprising because the hotel itself is huge. One evening they sent a letter that they were shutting off the power and that we had to move. You would think they would move us professionally with a bell- hop, but instead they made us move ourselves and luggage to the lobby to get new keys and back again to new rooms. Later that evening, their faculty stole my friend's expensive pair of Nikes that he left in the old room. If you value your things, do NOT stay here. When you approach the front desk about anything, they are in complete denial about everything. They have 24 hours before my stay is over. I hope they can make things right.

Cool entourage at a Great location! Good size rooms and clean. Mini bar is included. The views from the room over the Sea are awesome. Stacks Up with it's high-end Reputation, but the hotel can use some maintenance though..

Oh, my goodness!! This place is wonderful. ON the beach, beautiful, comfortable, everything within walking distance. Great view, good service. Nothing bad to say about this place.

The Kurhaus is supposedly a 5-star hotel but offers very shoddy accommodations and absolutely no service what so ever. They want 15 Euros for a bucket of ice and will not provide an empty ice bucket so you can buy your own ice for 1 Euro! Do not pay top dollar for filthy accommodations and rude service, or should I say lack of service!