Grand Hotel Amrâth Kurhaus

We had a wonderful stay at the Grand Hotel Amrâth Kurhaus. The hotel combines historic charm with a beautiful seaside location, and the overall service was excellent. I especially want to recognize Ms. Nasrin for her outstanding support.She was incredibly kind, helpful, and made our stay even better. Thank you for the great experience. I look forward to returning.

Always 5 stars. I come here when I need a nice rest by the sea. The hotel staff are amazing and accommodating. The hotel’s restaurant (Waves) is perfect if you aren’t interested in leaving the hotel. I also recommend the breakfast in bed option. The spa services are always worth the visit.

We stayed here over New Year’s Eve with a group of 15 people, including children, a toddler and a dog. Positives first: the location is excellent, the historic building is impressive, the rooms are clean, and the staff were consistently very friendly and committed, doing their best despite many issues. However, the stay over New Year’s Eve was very disappointing. We deliberately chose this hotel to spend New Year’s Eve inside the hotel – at the bar or restaurant. During the booking process, we were told this would be possible. Reality: • Dec 30: Bar and restaurant closed early due to a private event. • Dec 31: Bar and restaurant closed as early as 9:00 p.m. because of an external New Year’s Eve event. As a result, hotel guests had no opportunity at all to spend New Year’s Eve in the hotel. We were effectively told to spend the evening elsewhere or stay in our hotel rooms. For a group of 15 people, it is of course impossible to find a suitable New Year’s Eve location at such short notice. In addition, the hotel offers no real lounge or common areas. Even the bar is only accessible after being assigned a seat and was extremely cold – we had to sit there wrapped in blankets. The only proper seating area with a small table was located in a corner under a staircase. Apart from that, there were just two small benches to the left and right of the ballroom staircase, which was constantly covered by a black curtain. There was no drink service in these areas. This hotel may once have been a true five-star property, but today it no longer meets that standard in any way. Conclusion: Despite friendly staff and clean rooms, the stay was far too expensive for what was offered. We will not return and cannot recommend this hotel, especially not for New Year’s Eve.

Extremely Disappointing Experience – Subpar Service and Mismanagement I booked a stay at the Grand Amarth Kurhus Hotel in Scheveningen with high expectations, given its reputation and location, but my experience was profoundly disappointing. First, the communication prior to arrival was misleading. I confirmed my room over the phone, yet upon checking in at 14:00, I was unable to access the room I was promised. The discrepancy between what was communicated and the actual service provided was alarming. The staff handling my situation were unprofessional and, at times, downright disrespectful. One staff member, a heavier-set woman whose name I did not catch, stood behind the receptionist making fun of my situation. The person assigned to assist me was passive-aggressive, which only heightened my discomfort. I did not feel safe or respected at any point. Parking arrangements were another source of frustration. I was promised a spot upon arrival, yet none was available. The pricing was inconsistent, and the behavior of the staff managing parking left me questioning their honesty. This was an unacceptable start to what should have been a pleasant visit. Additionally, the in-room service was deeply disappointing. On January 1st at 17:09, I called for paracetamol due to a severe headache. The person answering the call was rude, insisting I come downstairs myself, despite explaining my inability to leave the room. After insisting, she agreed to bring it—yet it never arrived. I had to call again an hour later before someone finally delivered three tablets. I have stayed in multiple 4- and 5-star hotels worldwide, and I can unequivocally say this experience was the worst. While I appreciate the historical significance of the property, the staff’s conduct falls far below any standard of professionalism or hospitality. The external appearance of the hotel is deceptive; the service inside is chaotic and inconsiderate. In short, this is a “look can be deceiving” situation. The Grand Amarth Kurhus may have charm in its architecture, but the staff, communication, and overall service are severely lacking. I cannot, in good faith, recommend this hotel. The staff also acts like there uneducated when it comes to hospitality and services.

This is the worst Hotel I ever have stayed. Booked a superior room with landview…The view is more Wall view. The room is very small and the Toilett just have a Transparent door. You can hear everything. We booked an apointment in the spa for two persons a the same time, weeks before our arrival. The day off our arrival they told us it not possible to do it at the same time. We have to to it back to back…so we have to cancel all our other Plans for the day. The day of the treatment they changed the time again. So we wasted Money on tickets because they reschudle our appointment at the Last Minute. Last but not least the Service is of a 3 stat Hotel but not a 5 Star Hotel. This Hotel is just a waste of time and Money.

We had an excellent stay at hotel Kurhaus Scheveningen and would gladly return. I would like to especially thank Christian and Daiana at reception. Their professionalism and personal attention made us feel truly valued as guests and significantly enhanced our stay. Experiences like this are what turn a good hotel into a great one. Highly recommended, and sincere thanks to the outstanding staff.

For Scheveningen our go to place since many years. Prices vary but you can get deals either via travel sites or also directly. Always friendly staff (most recently Anas and Braam from concierge, Juan at pool , Daniel from maintenance, Sjoerd from front desk - all super friendly and professional). Grand old hotel with sea view (ask for it), family friendly and easy going but top friendly Dutch style. Leave your bikes in storage for free. Sauna, fitness, bathing pool, ... all here. They had some changes regarding when kids can use the swimming pool. So check the times. You obviously can't please everyone but I think you cannot expect a spa atmosphere at a family hotel - and remember that these kids will pay our rent. :) Kiosk, restaurants nearby, bike rental (first come first serve), nearby garage parking 39 Eur/day) and cheaper a little down the road or by the beach close to Aloha Surfshop. Then you can take an Uber back or walk. Easy access to tram for going into the Hague. Try surf lessons at Aloha (my favorite surf shop), try dinner at the marina (Dagvisser, Simonis, Callao, ...) and try beach volleyball lessons at Lindobeach. Love this place.

I am being very generous with a 4 star review of this place. It is a beautiful building, and the staff was very nice. The rooms are pretty big, although the bathroom is unfriendly if you are not 100% mobile. I had a mild knee sprain prior to coming here, and it was not easy getting into and out of the shower. The location is amazing, both to the boardwalk and the beach, and to the Tram line which can take you all the way into downtown and to Delft, which I strongly recommend a trip to if you are staying at the Kurhaus.||Negatives: One of the elevators was not working for the duration of a 3 night stay. That is simply unacceptable for a 5 star hotel. A hotel like this should get someone to the hotel at 2 in the morning if the elevator is not working. The main hall is gorgeous, but needs a thorough cleaning and just to be refreshed a bit. I have read complaints about the restaurant in the hotel. Without going into details of my experience, Waves is one of the worst run restaurants I have ever seen, and I only went there for drinks in the evening. The reviews for the restaurant are bad. That said, there are literally dozens of good restaurants for all budgets on the boardwalk right out the backdoor, so why would anyone eat at Waves? On some level, if you eat at a restaurant with terrible reviews when there are many better options within a short walk, that is on you, not the restaurant.||This was my second trip to the Kurhaus, and I will probably be back in a few years. I am rooting for this place to get better, because it has so much potential.

We just checked out this morning and I am very disappointed in so many things!!! My first complaint was the elevators. It took us and the bellhop 20 minutes to get to our room because there was a line of people at the elevator, one wasn't working and we needed a whole elevator for us and the luggage cart. The elevators continued to be a problem for the rest of our stay...waiting 5-10 minutes every time. Stairs weren't an option as we were on the 4th floor. My next complaint was the pool at the spa. There was a group of 20 year old boys that were splashing, riding on each others shoulders, doing cannonballs and stealing people's lounge chairs. I had to go out to reception to get them to do something about it. I believe they had a day pass because they had light brown robes instead of the white robes we had in our room. They should have been forced to leave because of their behavior. My last problem was at checkout. We asked to put our luggage in our car so we could spend a couple of hours at the beach. We were told we had to remove the car by 11:00. Seriously...we paid almost 50 euros, parked at 17:00 yesterday and had to leave by 11:00 this morning!!! When I complained to the desk clerk at checkout, he gave me a comment card with a mini stroopwaffel attached and told me to leave a comment and they would probably do something for me "next time". There won't be a "next time".

The Kurhaus has the name as a grand hotel. Now, it is not that anymore, but staying here for 2 nights on a business trip it was by all means a pleasant stay with a clean comfortable room, good WiFi and a nice breakfast. What sets it apart is the spectacular building, the location on the sea front and, logistically, the fact that the number 9 (& 1) tram stops right outside.

This hotel is NOT a 5 star hotel. I do not recommend that you stay at the hotel unless you are looking for a 1 or 2 star experience. Management is unresponsive. Below is an excerpt from an email to Ms Rooij, the assistant manager. I NEVER received a reply email; Ms Rooij, We appreciate the time you spent with us this morning and your email below. First, kindly email me a folio showing the room rates which I prepaid and all other items charged to my credit card. I did not receive a folio upon our departure from the Hotel and none was sent to me by email. I note the following charges have been charged to my credit card and I need an explanation: 29 April 2024 USD 357.64, presumably the valet parking charge. 29 April 2024 USD 90.35, presumably the applicable tourist taxes. 3 May 2024 USD 112.69. Dinner at the Wave. 4 May 2024 USD 74.13. Dinner at the Wave. 6 May 2024 USD 256.83, an unknown charge. And an unknown credit dated 6 May 2024 in the account of USD 356.41. Second, as I told you this morning, I was charged for valet parking but the Hotel did not provide me with the agreed upon valet parking. This is wholly unacceptable. You cannot charge a guest, or expect to be paid, for services you did not render or provide. I had no interest in purchasing self-parking from the Hotel, nor did I expect to be the valet. You purport to be a 5 star hotel, but you have fallen woefully short, which you acknowledged to us in the presence of your colleagues. We paid to stay at a 5 star hotel, which was not the case during our stay. At a minimum, I expect a full refund of the valet parking charges and such other compensation you feel is appropriate under the circumstances. In order to avoid a dispute, I recommend that you immediately refer this matter to your General Manager who was unavailable to speak with us this morning so that we can attempt to reach an amicable resolution of this dispute. Thank you and regards,

This hotel looks good on paper, but it's actually old and poorly run. The workout room and pool are very small, which is surprising because the hotel itself is huge. One evening they sent a letter that they were shutting off the power and that we had to move. You would think they would move us professionally with a bell- hop, but instead they made us move ourselves and luggage to the lobby to get new keys and back again to new rooms. Later that evening, their faculty stole my friend's expensive pair of Nikes that he left in the old room. If you value your things, do NOT stay here. When you approach the front desk about anything, they are in complete denial about everything. They have 24 hours before my stay is over. I hope they can make things right.

Oh, my goodness!! This place is wonderful. ON the beach, beautiful, comfortable, everything within walking distance. Great view, good service. Nothing bad to say about this place.

Cool entourage at a Great location! Good size rooms and clean. Mini bar is included. The views from the room over the Sea are awesome. Stacks Up with it's high-end Reputation, but the hotel can use some maintenance though..

The Kurhaus is supposedly a 5-star hotel but offers very shoddy accommodations and absolutely no service what so ever. They want 15 Euros for a bucket of ice and will not provide an empty ice bucket so you can buy your own ice for 1 Euro! Do not pay top dollar for filthy accommodations and rude service, or should I say lack of service!