Grand Hotel & SPA Primoretz

We stayed in the Grand Hotel and Spa Primoretz for four nights in October, which is very definitely out of season, but our stay was no worse for that. The hotel is grand in setting as well as name. It sits inside the Sea Gardens, actually a large wooded area which stretches from the edge of the port north along the promenade to the start of the serviced beach area.||The public spaces of the hotel are spacious and well set out. We opted for a large double room which was in effect a suite size, 60 square metres and felt very relaxed as a result. |The decor of the room and some of the public areas comes from an era of dark wood and paintings of questionable taste. The style is old-fashioned, the sort of old-fashioned that might have been old-fashioned when it was new. Predictable for the era in which the hotel was built but perhaps not for when it was renovated.||Entry to the spa came as part of our room rate, and was appreciated. The spa area has an indoor swimming pool, a steam room, a sauna and an aroma sauna. The pool however was kept at as cool a temperature as I’ve ever encountered in an indoor pool. Bracing. The rest of the spa however was fine. The aroma sauna is small but well designed, and the ordinary sauna was at a good temperature, whereas the steam room was underheated.||Reception staff were helpful and reliable. We asked for a takeaway breakfast on our departure, because we were catching an early train. It was provided, and fresh, and was available exactly when we had asked to collect it. ||The ordinary breakfast was a mixed experience. The cold cuts and fruit and all the other items provided were of a good quality. The ‘hot’ food wasn’t.. .hot. Each of the containers in which the bacon eggs and beans were kept had an independent electrical control, which seemed to guarantee that the heat was switched off for long periods. Basically the hot food was cold, and therefore both unappetising and a disappointment. This is a very simple matter. A more vigilant management system would recognise the issue and deal with it, or rather prevent it occurring in the first place. It was out of keeping with the values which the hotel espouses and largely delivers on.||The Grand Hotel is a solid representative of its class of hotel. It is well situated, being at the end of the long promenade area, and literally next to the western end of the very extensive port, cranes visible from the inland-facing rooms. It is also less than a ten minute walk to the major city bus station and the train station which are next door to each other, so transport links are nearby and easily accessed. It therefore has the location and the feel of a beach and city centre hotel at the same time.||All in all our stay was as we had expected. It was relaxing; we found the hotel a good place to stay for a first visit to Burgas. The style of the hotel is from a previous era, but it is well maintained and staffed and comfortable.

We stayed at Primoretz 4 or 5 times over the last 7-8 years. We always liked it here.|But it looks like the quality of services has deteriorated more recently.||Here's some things that really stood out in a negative way during our last trip.|We tried to make the reservation in February for September. So a lot of time in advance.|We always got a discount for reserving in advance. Not this time. |We were asked to pay everything upfront. Or pay a deposit of 50% and not get a discount.|That's out of this world, I never had that happen with any other hotel booking.|Funny thing is, I did make the reservation on your web site eventually. |And I paid 15% of the price of the reservation (the remainder was paid when we checkout out).||Also, my son wanted to use the gym and they asked him to pay 10 leva or similar.|That also never happened before. Guys - it's a 5 start hotel, seriously?|Are you not getting enough profit from the cost of the rooms that you need to charge for the gym visits?||Another thing, the towels. We got a towel card and we could get one towel each for the card.|Then the card was returned when we returned the towel.|In the last we could use the towels without needing a card.|OK, I understand that perhaps you had problems with people misplacing or not returning towels.|But then we tried to exchange the towels during one of the days we stayed there and we were told: one towel per day.|Seriously? What is there is no sun outside and the towels are wet?|Are guest meant to use wet towels for the rest of the day?|We were there in September, it wasn't even that busy to justify this insane rule.||Finally, the breakfast. It hasn't changed in years. I've been getting the same breakfast each time I stayed there (eggs, sausages, bacon, etc).|It doesn't really have any taste, it's very bland.|Would be good to make some changes in the menu from time to time.||All in all, this last trip was pretty bad so we decided we're going to try other places next time we visit Burgas.|Such a shame because we really liked your hotel in the past.|It's not all about profit, guys, seriously!

This is a bad review of a fantastic hotel that has let itself down from the glorious past. Pool dirty water, very poor service in pool area (20 minutes to have a waitress show up), scarce bar menu. New management might be needed

I had high expectations for this hotel due to its reputation as one of the top establishments in Burgas. However, I was disappointed to find that the internet connection in the room and restaurant was subpar given the high price. Additionally, when I sought assistance at 5 pm, I was informed that the technicians work hours had ended. The elevators were unreliable, the gym required an additional fee, and the breakfast selection was limited.

Overall nice experience in this hotel, but we definitely were expecting something else for 5 stars and the money spent.. Pro: Good and tasty food, very friendly staff at the restaurants and spa area. We had some problems with stainy sheets provided and they changed them right away. Also gave complimentary in the room. Cons: the rooms are really outdated, old furniture, old smells in the rooms. There is nothing like in other 5stars hotels such as perfumed rooms or minor small things that make a difference. We spent a lot of time at front desk, and had a big issue with constant stained beddings - we don't understand if they were dirty or just iron burned. Even though they were changed, after cleaning we got other stained bedding back again. This should not happen in a 5stars hotel, ever. The inside pool is a bit rusty, cleaning in the restaurant area is not very visible. Also paid for sea view, but no sea view, only pool and trees. Also, having all this amount of money paid, the hotel parking is also with additional cost. This seems really incredible, as you are a paying hotel guest. The light is very low, just 2 lamps - as for not seeing very well the defects, stained furniture, cracked walls etc. Overall the hotel is decent, but not 5 stars at all. I don't believe the cost paid is worth with the experience and what you get in return.

I wish the staff were much pleasant, and happy to serve the customers. I wish they were more smiles on their faces. All the reviews were 5 stars, but I wouldn't give them that.

Disappointed and dissatisfied - very surprised this hotel is rated so high and has such a positive feedback. + Decent and delicious breakfast choice + Bathtub (with lowered shower) along with shower cabin in the bathroom + Outside pool temperature is spot on: not warm, not freezing - just perfect to chill after the sun - NOT a "first line", whole 200-300 meters walk to the beach belong to public municipality, not the hotel - The entire building smells cigarette-smoked inside out - They save money on everything - the motion sensor lights in the hallway are super dim and not well operating - you literally have to walk into the darkness - Unimaginable, yet there are NO ceiling lights in the room. The only light you can get is from the sun or bedside lamp - No direct bedside sockets. Some are obstructed by bed shelf and are used for a lamp - My confirmed "very large single bed" was actually two small ones installed together with no single mattress on top - I literally got sucked in-between them at night. Because I was afraid to get into the middle I could not relax - sleep quality ruined drastically on a vacation (Cannot imagine a loving couple sleeping together on this "Very large single bed") - My inquiry about it via my official booking channel was ignored - The pillows are ultra light and thin - Bed mattress ultra cost saver - not comfortable - Despite "luxurious" marbles and golden colour interior, the building is very aged - Wi-Fi may suddenly disconnect which happened quite frequently - online gaming becomes absolutely impossible - I am 188cm tall, the toilet seat was very high for me - I was able to reach the floor with toe tips only The bathroom may smell fresh one day but have a strong sewer-like odor the next. - The outside pool area is often crowded with children shouting, splashing, and crying. Some parents behave as if they have more entitlement to the space than other guests. Pool rules, such as no jumping, are not actively enforced by staff. - Many birds fly over the pool, drink from it, and frequently leave droppings. Unfortunately, these are not cleaned overnight, and the sunbeds are often soiled in the morning. - There is no music or visible poolside service (drinks or meals) available - Only one safety handle is available for entering the pool, which could be insufficient for guests with limited mobility. - This might be not true but after my room was cleaned I had a feeling they would only make my bed without changing the sheets and beddings because everything was wrinkled

The hotel was really nice overall, but I was surprised to find that the only water available in the room was from the minibar. I paid €130 for the room and then had to pay an additional €7 for two 0.5L bottles of mineral water. For the last 15 years I've stayed in hotels all over the world, and this was the first place that didn’t provide free drinking water. It's a small detail, but it left a negative impression - just enough to make me decide I won’t be returning. 😄