Grand Hotel Baglioni

I recently stayed at Baglioni Hotel in Florence for two nights, and unfortunately, it did not meet my expectations. While the hotel's location is definitely a strong point—just 300 meters from the railway station—it fell short in several key areas. Firstly, the room I stayed in was extremely small, and the bathroom was even more cramped. This made for a rather uncomfortable experience, as I expected more space for the price I paid. The breakfast options were limited, lacking the variety I would have hoped for in a hotel of this caliber. Given the price point, I anticipated a more plentiful spread. On check-in, I asked the front desk for dinner recommendations. Although they suggested a nearby restaurant and urged me to mention that I was staying at Baglioni for potential deals, I ended up choosing a different restaurant. The persistent push for that particular place felt a bit off, and I wasn’t comfortable with the pressure. The most disappointing aspect of my stay came regarding the "free-flow" water they advertised. When the drinking water ran out, I requested a refill, only to be charged €16. This was surprising and left me confused about their policy on complimentary services. Overall, I regret my decision to stay at Baglioni Hotel Florence. While the location is convenient, the small rooms, limited breakfast options, and inconsistent service left much to be desired. I would hesitate to recommend it unless significant changes are made.

The location of the hotel is superb as it is near to all major attractions and Firenze S.M.N train station. The hotel itself is unique in every way, with a rich history in its architecture and the past occupants. Additionally, the breakfast at the rooftop restaurant is another experience you don’t want to miss. With the breathtaking view of the entire town, it just made the entire stay extra magical and this will definitely be our choice hotel if we ever visit Florence again.

Excellent location - walking distance from the train station and most prominent attractions. Professional, friendly, English-speaking staff. Outstanding breakfast with a beautiful view (be sure to go on the terrace). Great service for the room. Lovely traditional decor throughout the hotel. The staff made a repair in our room with no issues or questions. Having such a great hotel room to return to each day was an important part of enjoying our stay in Florence.

What a great hotel. We stayed 4 nights and enjoyed it immensely. The staff were all very friendly and helpful, particularly Daniele and Lourdes in the restaurant. |The view from the restaurant was stunning. The hotel is very convenient for seeing all the sights and also for the train station.|It’s over 100 years old and an amazing building. Would love to go back. Highly recommend it!!

Perfect Location, Perfect Rooftop! This Hotel is in walking distance to Santa Maria Novella Train Station, making it very convenient. Hotel Staff was very helpful and accommodating for our Wedding Room block and helped give out our Welcome Bags.|the B roof is very beautiful with amazing views of the Duomo and Florence, they also have music making our afterparty to our rehearsal dinner very fun! We found it very easy to have our wedding transportation and tour buses stop right in front of the hotel . The Location really is so Perfect!

I booked my stay in March for a trip in November. We stayed three nights here (Wednesday-Saturday). We booked a patio room and we were shocked to find that it was in a construction zone. As we walked to our room the hall was filled with dust, chemical fumes, and the sounds of power tools. It was also obvious that the workers were smoking cigarettes in the rooms that were being renovated, one of which was directly across the hall from us. We called and asked the front desk how long the construction would go each day and they said 9-5:30. After 5:30 when construction continued we called again and they said it would be another hour (until 7pm), they also said it would start again in the morning at 8:30... They said if we wanted to change rooms we'd have to wait till the morning but that there would be no construction Friday or Saturday. We really wanted a patio, so we made ourselves scarce Thursday to avoid the construction (even though we wanted to relax in our room). In the evening they were vacuuming the hall outside our room at 9:30 pm to clean up the construction mess in the hall. There was no time where we had peace and quiet in our room. Friday morning construction started again! We called and said we needed to be moved and we wanted to be able to relax in our room. They told us we couldn't move until after noon because the hotel was fully booked. They "upgraded" our room for the final night, but we never should have been made to stay in the construction zone. Furthermore, the patio room needed renovations badly. There was an obvious leak from the bathroom and one side of the bed smelled strongly like mold. The staff was kind and attempted to be accommodating, but we were told different details about the construction numerous times. We were sorely disappointed in this hotel. We didn't receive a discounted rate, in fact we paid extra to have an upgraded room (the patio). For what we paid it was truly unacceptable. If you're looking to have a relaxing quiet place to stay on your vacation, seek accomodations elsewhere.

The Hotel Gran Baglioni is located within a very short walk to the Florence train station. The hotel is a restored historical building. Our room was a bit small, yet very quiet with very good housekeeping and a nice bathroom. The elevator service is not very good with at least 50% of the elevator cars out of service during the entire stay. The hotel room included a very good daily buffet break with all of the fixings. The roof top bar and restaurant are a nice amenity with great views of the Duomo. The hotel is within walking distance of most of the historical sites,

While we did not stay at this hotel, the decor and the rooftop views were spectacular. Some of the best views of Florence at Sunset. We had cocktails on the rooftop with light finger foods was a wonderful experience.

We were pretty disappointed in this hotel. Check-in went smoothly. Nice but not overly welcoming. The lobby was gorgeous. Every time we walked by the front desk, we were barely acknowledged. They looked at us, we said buongiorno and typically got no response. The rooms are big enough but old and dark. You can barely see anything. We tried to open the windows but they are physically hard to open. There is zero soundproofing. I can hear full conversations from the people next door talking about how they slept. We could also hear the restaurant above us. No sleeping in past 6 AM when they start preparing breakfast. Breakfast is a madhouse. The tiny elevator fills up before 7 AM and people rush in. It feels very crowded. It is a buffet. No service.

The front desk staff is rude and useless. The bar staff has a terrible attitude. The rooms are adequate at best, either incredibly hot or freezing. The A/C works sporadicly if at all. They don't help you with reservations, don't care if you get a taxi and are terrible with directions. I can't tell you about the food because I couldn't get a reservation even though I stayed for 4 nights.... They must save them for ghosts since when I went upstairs to see it, they were empty???? Firenze is a great place, just average this dump! I gave it 2 stars for the wonderful cleaning ladies who couldn't have been nicer!

This hotel is in a fantastic location. The rooftop offers a breathtaking view of the Cathedral of Santa Maria del Fiore. We reserved a room for two, and it had a window facing the inner courtyard. The hotel staff were very professional. The doorman took my bags, but when I told him I could manage on my own, he gave me a look that I didn't appreciate. All I had was a small carry-on backpack, and I didn't need his help, but he seemed to be expecting a tip. The room was relatively small, but I was aware of what I was paying for. The bathroom had a vintage feel and was super clean, and they provided plenty of towels. Breakfast was included with my room, and in the evening, I enjoyed the view of the Cathedral while sipping on some excellent cocktails. Whether you're going on a holiday or a honeymoon, I highly recommend this place. Even the comments and looks from the doorman didn't spoil the experience.

This city and this hotel never disappoint! I always stay at this hotel when I am in Florence, but this year we were passing through, so we stopped in for breakfast. The best view of the Duomo is from their rooftop restaurant. The rooms are spacious and the service is first class! Special shout out to Vanessa, the front desk manager who went out of her way to make our experience as magical as always!

We spent about seven days at Grand Hotel Baglioni. We would stay here again. The room was spacious and the bed was very comfortable. The staff were fantastic and the included breakfast was good. We enjoyed the view from the rooftop restaurant. It is close to the train station. It is also centrally located to most of the destinations we were interested in.

We are so disappointed in our stay at the Grand Baglioni. Could not sleep last night because the temperature in our room was our 90 Fahrenheit. Told the front desk in the morning and he said "he fixed it." Got to our room tonight and it was HOTTER! Lady at front desk said we could move to another room, but no rooms get below 20 celsius/68 Fahrenheit...even though the thermostat shows 18 c. Nothing done. Also, we were told to get our car this morning from the valet would take 20 minutes. It took more than 45 minutes. Service is awful. So disappointed.

Had a wonderful time at the Grand Baglioni hotel. Hotel staff was excellent, great location, comfortable room and bath. Andrea at the restaurant was wonderful.

We came to the rooftop bar on a Sunday at noon. There were only a few other patrons and we had our choice of seating at the inside bar (with panoramic windows and air conditioning) or the terrace (with spectacular views and lovely ambiance.) We had two espresso martinis, which were excellent, and paid 30 euros.

Classy hotel in a very convenient setting for visiting the Centro Storico. Only a block from the train station makes it simple to travel to and from Florence. Check in was simple and our bags were already waiting in our room when we came up. The room was large and had plenty of space to store your belongings. Bathroom was also large although the tub was a bit narrow. Our room with a balcony had amazing views of Santa Maria del Fiore along with a small sitting area. Breakfast was extensive with plenty of different international options. Only minus for the stay was the at times indifferent attitude from some of the staff which is not something you want at a hotel of this price and caliber.

Old school fancy hotel in the center of Florence with one of the best hotel bar views in the world. 4.5 stars Highlights: - Rooftop bar: spectacular 360 views with the highlight being the Duomo. Nice setup with the high level having varying height with comfy chairs and on the base level a garden type with wooden tables. - Unique feel with ornate old furniture and black and white pictures of celebrities from decades ago. - Fridge with waters, sodas, juices, and a few snacks complimentary and restocked each day. - Nice breakfast spread with scrambled eggs, meats, cheeses, pastries, etc. - Location: short walk from restaurants, shops, duomo, and the train station. Lowlights: - They gifted us a bottle of wine with a nice note to enjoy it in our room for being Orbitz VIP members which was great, but they didn't leave us a bottle opener. We asked at the reception desk twice and they couldn't help. Ended up going to the bar when it was open and getting a waiter to open it for us a day later. - Elevators are small so sometimes hard to get on. Enjoyed this hotel a lot and would stay here again and recommend it.

Our stay at the Grand Hotel Baglioni was ... dare I say ... grand. Yes, grand and convenient. Located in a palace built in Firenze for Prince Carrega-Bertolini di Lucedio in the 1880s, this luxury hotel has been blending cosmopolitan and bourgeois vibes since 1903. More than 100 years later, it is much like the host capital city of Tuscany: a cultural, artistic, and architectural Florentine gem. Our ridiculously large room had a perfect view from recessed lead-glass windows (that open!) to the Piazza dell'Unità Italiana with its iconic Obelisk of the Fallen in the Wars of Independence. Gazing further, we could see the Basilica of Santa Maria Novella across the street as well as the large main Florence train station (Santa Maria Novella) just one block away. Inside, the room with king-size bed oozed tradition thanks to antique wooden furniture, heavy wrought iron furnishings, smooth hardwood floors, and impressive coffered wood ceilings. Near the room entrance was a small side room with old-school wooden desk. The spacious bathroom washed in white ceramics was splendid like everything else. Free water and soda was provided in the refrigerator. High-speed internet worked as expected. A remarkable buffet breakfast was included. I'm glad because it was notable for not just outstanding quality and service, but stunning roof top views of Florence. The B Roof restaurant on the 5th floor offers indoor and outdoor patio views of the entire city ... which leads to some fantastic photos. The breakfast with champagne, several fresh juices, meats, cheese, pastries, fruits, eggs, and more was as yummy as I've had. I don't normally eat breakfast, but eagerly did at the Grand Hotel Baglioni buffet while going back for seconds AND thirds. In addition to the hotel's convenience, resplendent rooms, and stunning views, the final reason Grand Hotel Baglioni in Florence is a five full stars was sterling hospitality blended with the elegance and sophistication. At every turn, we were treated with grace and real service including an early check-in, late-night assistance, and baggage. Every single person that helped us did so with genuineness and a smile. Major thanks to the entire team!!! The Grand Hotel Baglioni is appropriately named. Our stay was indeed grand. I wholeheartedly recommend this hotel to anyone seeking a convenient classic hotel between the train station and the historic center of Florence including the Palazzo Vecchio, the Duomo, the Uffizi Gallery, and Galleria dell'Accademia.

No iron in the rooms (that's an extra cost). Laundry service is crazy expensive. But there is a laundromat literally out front and to the right that is great! My experience was the front desk staff wasn't too friendly. The walls in the rooms are thin and we could hear everything (everything...). Poor water pressure and the shower stem is way too short. I was literally leaning against the wall the water could "shower" over my head. This was probably one of the worst shower experiences I've had at a hotel and it could easily be fixed if their pipe/stem extended outward another 8". That's a cheap fix. It was nice in appearance and located super close to the train station which was nice upon arrival/departure. The view from the rooftop restaurant was pretty amazing. If you walked down the halls where the stairs are you'll see some very disturbing pictures in frames of naked babies. It was weird. Really weird. I don't believe I'd stay here again.

We were looking forward to staying at Grand Hotel Baglioni for our 25th wedding anniversary but sadly my husband got sick with COVID. We cancelled 48 hours before our stay and then my son got sick 1.5 days later with COVID. The reservations team at the hotel were unsympathetic and rude. They couldn't care less that our family had COVID - they just stated they were going to charge us for 100% of our stay. RUDE and UNACCOMODATING. NO WAY.

I really enjoyed staying here. The hotel was very neat with its old world charm. The roof top restaurant and patio is very neat with great views. The breakfast here is just fantastic as well. Lots of gluten free options. The room was a bit small and cramped but we were hardly in it. The best part was the Handy phone. The cell phone you can use to browse the internet, take it with you to explore the city, make local and international calls all for free. The hotel is in a good location for exploration of the city as well. Would stay here again for sure.

It is our first trip to Europe and our stay in Florence at this hotel was amazing. All the staff from the front desk, bellman, restaurant and bar employees as well as the manager all truly made us feel welcome and were accommodating to our needs. The assortment offered at the buffet breakfast made for a tasty-filling start of our day. The options for coffee, cappuccino or other morning beverages were too much to choose from. I wish we could have tried them all. The room was clean and spacious. The location was just across the way from the train station and walking distance to the major attractions. Thank you so much for a wonderful experience during our stay.

Wonderful hotel. Center of town, very close to the train station and boasts a great rooftop (which we did not visit). Each room comes with a Handy phone for you to borrow (free internet / iPhone rental). It was an easy walk to all the major sites - David, Duomo and Ponte Vecchio. Lots of places to shop, eat and drink without having to feel like you need to walk too far. Our windows opened up into a small courtyard, which was actually very annoying because the noise from the roof echoed into the courtyard and it was kind of annoying trying to fall asleep to that noise. However, enjoyed the firmness of the bed, the clean bathrooms and service we received while there.

Zero customer service. The staff seems annoyed if you ask for their assistance especially Fabio. FYI: And the front desk controls your A/C. Cheap room amenities like small televisions and cheap plastic shower curtains. only english channel is CNN. There are to many other four star hotels in Florence to ever stay at over the Grand. The Grand is missing Three of the Four Stars they claim..

For sure, this old Lady has seen better times, but also for sure a Grand Hotel from 1903 to maintain is not easy. I was attending a company event and booked a room for two nights here. I got one of three rooms on the northern roof terrace. First I thought this was the worst room you could imagine but it turned out the room was utmost quiet and had premium Access to the Restaurant, which is a definitely good quality. Prices are high but you pay for the good quality AND an incredible view on the Dome of Florence. I would book here again even that my shower was not really warm. But refreshed start into the day is also worth something.....

Stunning rustically redone hotel 5 mins walking distance from the high speed rail and center of Florence. Very reasonably priced for the extreme quality of the establishment. WiFi works well and free to log into multiple devices. Some places give you annoying temporary print out codes that last 24 hours and limit the number of logged in devices. Also what beats free breakfast over looking Il Duomo?

Loving our stay here, especially since Yelp member Satoko wrote about her experience having lunch on the rooftop! Thank you for your lovely write up and helping us find a great hotel as well. Also Yelp gave us directions and we were here in two minutes! Love stress free arrival in Florence, Italy. We loved our luncheon with incredible views of the DOMA and more.... The zucchini flowers were wow filled with fish and than the lovely light linguini. My guy had the pigeon and he loved it with a cherry sauce. Love our room, very comfortable and the bed is extra king size, we can't even find each other in bed... Also to turn off the air conditioner you must call the front desk and they can do it there! The staff is great, friendly and personable and very helpful. Excited to check out the new Modern museum this afternoon. Gianni the maitre d was truly lovely and made our stay special here... I highly recommend the third floor with amazing views on the corner!

I stayed here for 3 days with my mother in August of this year during our 2-week Italian vacation. After the small hotel rooms we had in Venice and Verona - this place seemed like a sultan's palace. The lobby is like old world grand - with piano rooms and revolving glass doors in the entry - there are stairs leading up to old hallways decorated with ornate antique mirrors and the old wooden elevators were very different - our room was large with antique wood finishes, two twin beds, high ceilings, and a view of the train station and church from the double-paned windows. It was beautiful. We loved it. The bathroom looked like it had been redone - but tastefully enough to look like it belonged in an older hotel - it was classic but still high quality and had a large soaker tub and was a pretty large bathroom. This is obviously a very old hotel but it has class and charm and seems to have been well-maintained for the most part. Staff were very friendly and polite - allowing us to borrow a large umbrella for a day bus trip when it started raining before we had to walk across the street to the train station to meet our tour group. Our room included breakfast in the restaurant located on the top floor and the breakfast was very respectable. It included assorted fruits, cereals, yogurt and hot items such as eggs, bacon, cheeses, etc. I was pleased with this breakfast and my mom and I appreciated that we didn't have to eat again until late lunch. The hotel is located very close to the famous Duomo and has several shops and restaurants literally right outside the hotel's front door. It's location directly across the street from the train/bus station made it especially convenient for my mother and I who traveled there by fast train, departed for Rome by fast train, and took two bus tours from the location while there. So we were very happy with our time at this hotel. I don't have any complaints about our time here at all... we had free wi-fi included with our stay and had access to the hotel's various amenities. All in all - I would stay in this beautiful old hotel any time I am in Florence.

I give this place a five for the view and three for the food. The roof top bar is the best in the city. Great little niches for 4-8 people with live cover music several nights a week. Make a reservation Friday - Sunday. It opens at 17:00 so it is perfect for a sunset drink. Not cheap but also not over the top.

Amazing rooftop views of Florence! The rooms are good sized, newly renovated bathrooms and overall very clean. The common areas are a bit old but that's because the hotel is very old. The location is very close to the train station and is very convenient. Overall, we would definitely stay there again!

This hotel was booked through Costco on one of their 3 City Italian packages. It's an old hotel that's partially refurbished. The rooms we were given had been updated but still maintained their old world charm. The hallways are dark as is the lobby. Some areas of the carpeting on our floor were worn and threadbare. The hotel is on an amazing location, within an easy walk to all of the main attractions and the train station. Lots of shops and restaurants are right around the hotel. Our main complaints have to do with the rooms. First the windows are very old and have multiple "layers" of shutters. The last one is a more or less sound proof latched window. Unfortunately when you close that window there is no circulating air. We came mid-April and really needed air conditioning especially when we closed the window at night to keep out the constant and often loud road noise. No AC was available during this time of year so if we wanted fresh air we needed ear plugs. Also, and probably the biggest problem are the rock hard beds. I've only encountered beds like this in third world countries, not in luxury European hotels. Literally our hips and backs killed after sleeping on the beds. We requested a plush topper which we never received. The reception staff appeared very preoccupied and were not very receptive to requests. The restaurant is beautiful, staff lovely and food very good.

Four stars out of 5 for the Baglioni. First the good. Location is great, very clean, nice big room and AC worked great. Rooftop is phenomenal we enjoyed going up there. Mini bar in room is free, no alcohol in there but soft drinks and water all free which is rare and a great treat. The bad: the shower is so small it's very hard to wash. I'm not a husky gentleman thank god, I don't think someone of a more larger build will do well in this shower at all. And sometimes at night it was two nights out of 5 we were there , there was a very strong odor in the hallway of what smelled like nail polish remover. I'm not sure if it was a wood cleaner or floor cleaner of sorts they were using that week but my goodness it was too much. I had to put a towel under the crevice of the door to try to keep the odor out of our room, that didn't work so well. I actually thought I was going to wake up the next morning either high from the fumes or with a terrible headache. Thankfully that wasn't the case. Besides these two issues I really enjoyed the hotel. Florence is such an amazing city I will definitely stay at the baglioni upon my return

The rooftop bar has a great view of the city. Live music and good servers here! I would check this place out around sunset. Order some drinks, sit outside, and enjoy the view of Florence before you gotta end your vacation and go back to work!! Also a nice hotel with nice paper towels in the restrooms :)

I believe this used to be a residence of a renaissance period atristocrat. Although the place is dark, it is very charming The stair case is huge and impressive with amazing art pieces all over the place We were give two rooms and between them was a huge parlor that must have been the dining room at one time. Very impressive The beds and the bathroom were just okay but the charm is all there They also have a great roof top terrace that overlooks the city Reasonably priced and a good location

Very good hotel with welcoming staff. The room was unique and comfortable. The location is tremendous as it is just a block away from the train station. The one thing they could improve upon is their breakfasts. They were more American style buffet than European. Would stay here again.

My wife and I had wonderful experience here for dinner on our last evening in Florence. Our friends had booked a table and our party of four were accommodated for very generously by the staff on short notice. We received a table by the window overlooking the Duomo even though we had not made the booking until 6pm and arrived 2 hours later at 8pm. Three of us ordered steak which was cooked perfectly, delivered on the bone and sliced for us at the table. Our fourth member ordered a mushroom risotto which was also delicious. Half way through our meal the waiter arrived with a large plate of filet steak which he gave to free of charge as the kitchen thought that the steak we had been served was on the small side for three people. We had a difficult time finishing everything but our perseverance eventually paid off and there was not a morsel of food left on anybody's plate by the end of the meal. Since it was my wife's birthday, she received a free complimentary dessert complete with candle. Service was very friendly and staff were a delight to interact with. Our meal for four, a bottle of wine and coffees for everyone came to a modest total and we were very happy with everything - the food, the service and of course the view! Even if like us, you had not considered booking a room here, it's well worth a visit for lunch or dinner for the view alone! If the weather is nice, ask for a table of the terrace. It'll be the highlight of your entire trip!

Stayed here for four nights recently. This is a nice hotel, but don't get too excited..... it has its warts as well. Our first room was very ugly and the bed was about 20 years old. My back killed the next day, so we switched rooms. The second room was great, but the WiFi didn't work and the shower ran hot and cold all the time. The location - 3 min walk to the train station - and the rooftop deck make this hotel worth the price. The view from the rooftop terrace (and the breakfast restaurant as well) are unforgettable! Be sure to visit the Santa Maria Novella church across the street. Its unappealing exterior masks a hidden gem!

Best hotel I've ever stayed at! Excellent breakfast, and service. The staff is so friendly and helpful! The rooms are beautiful!!!

Stayed here 14 years ago. Still beautiful. You get what you pay for. Great service, air-conditioning works, Internet works, everything you could ask for. If I come back to Florence, I will stay here again.

Wonderful hotel close to the train station - beautiful views and convenient to everything. Good service at the front desk - would definitely stay here again!

I was in Florence for a Culinary study abroad program, so I had an apartment. I didn't stay at the hotel but ate at their roof top restaurant. Not only is the food amazing, the service is fantastic and the view just tops the cake. All around amazing!! My suggestion, make a reservation for before the sun sets so you can enjoy both a little daylight, sun setting around Florence, then the evening when all the buildings light up. Thank you for a memorable summer :)

Very solid hotel. Rooms were actually pretty big. But, great location very close to the train station and you can easily walk to anywhere you need to. Not a 5 star hotel, but I fellas it was great value for the money. Would definitely recommend. The best part was the rooftop for drinks at night and breakfast in the morning. Amazing views.

Intro: The hotel is a luxury version of Azkaban (Harry Potter reference). Beautiful hotel, but the staff are terrible zombies that seem to have had their souls sucked by death eaters. Conclusion: The hotel is like a high end Azkaban. Beautiful, lovely hotel with a beautiful view, but it can be noisy and the uninspiring, angry staff takes away from all the things you could enjoy at the facility. Also - be sure to make your own plans of where to go and how to get there rather than ask the concierge/ staff. The hotel (4 stars): the rooms are beautiful, scenic, grand and comfortable. They're clean and spacious and have all the things that you'll need. A nice big bathroom (jacuzzi if you have the superior rooms), nice bed, slightly too dim on the lighting side and a bit too close to the main streets so it gets noisy. Best part? Breakfast. The concierge (1 stars): Terrible, absolutely terrible. When we spoke to the concierge asking for advice on how to go to Pisa, fun activities to do, landmarks to see, we got a dull, lame answer: "just walk around the street - there's plenty to see." Then he'd look away to organize his desk again. There wasn't even a line behind me, he just didn't seem interested in doing his job at all. We asked him a couple times for different things, but each was met with uninspiring, dull answers where he just wouldn't give a damn about our stay. The staff (2 stars): Some of the folks were really nice. Very kind, very willing to help. Most of the other folks? Again, soul-sucked zombies that hated their life and their job. When looking for coffee cups in the breakfast area, they'd sternly tell you to go back to your table and get the one on your seat. When they're cleaning and they see a mess, they sigh so loudly that other customers actually turn their heads to look at what's going on. And when you're eating, I would expect like most hotels that they would take away the empty plates. However, I've managed to pile up 4 plates over 1 hour and 20 minutes and no one wanted to pick anything up. They just left it there. My conclusion: the staff is uninspired, angry folks that really wish they could be doing something else.

Our travel agent highly recommended this hotel. The location is terrific & has character, however, we experienced several problems. First of all they said we have a single room but they were going to give us an upgrade for free. The upgraded room has a king bed with ample size, however it was directly across from ongoing construction. The hotel gave us a cheap bottle of Chianti because of construction. We were not allowed to drink it in any of the bars or the restaurant. The mattress is extremely firm. It's so hard It's uncomfortable. I've never slept on a mattress so hard. Lastly, there is a sulfur smell when one enters the room. Smells like rotten eggs. We have been here for 3 nights & will be here one more nights. We are anxious to leave. By the way, the room is expensive!

Conveniently located for sightseeing and transportation in and out of the city. Wonderful views of Florence from the rooftop terrace/restaurant. The breakfast selection was average. When we arrived we noticed grimy mold and mildew on the shower head. We called house cleaning and they came up and cleaned it. It is impossible to get around in your room without hearing loud squeaking from the floor. I would not stay here again. It's just not worth the price.

Gorgeous upscale hotel. Luscious decor, with sweeping views of the Duomo. Beautiful breakfast buffet with huge windows overlooking the Duomo. Rooms are styled in the old italian tradition with golden satin bedspreads and curtains. Velvet chairs and elegant fixtures in the bathroom make this place perfect. Excellent staff and within walking distance of the Duomo and the Uffizi. Chess tables and private computer-work niches in the lobby are fun and convenient.

We stayed here for several nights during our honeymoon and really enjoyed it. The location of the hotel is right near the train station so it was easy to find. The hotel was very elegant and had an old world charm to it. Linda, one of the front desk managers was very pleasant to us during a check-in mixup. Our bed was super comfortable and our room was upgraded to a deluxe suite. My favorite part about this hotel was the view from the 5th floor restaurant and the rooftop terrace. It was absolutely amazing to be able to see the Duomo right from my breakfast table each morning as well as see the Duomo and the rest of the city from the terrace at night. The 5th floor and terrace is definitely a hidden gem. We had a complimentary dinner given to us at the 5th floor restaurant and I absolutely LOVED the fish ravioli. LOVED, LOVED, LOVED the fish ravioli. I wish I could find it back home or make it myself. The second highlight was the dessert. I wished I noted what it was called but I think it was some kind of ice cream mouse with this toffee waffle crisp on the edges. See my pictures that I will post soon so you can take a look! A few things that the hotel could work on - 1) the elevators are extremely slow and 2) the blowdryer in the bathroom is really old school and not powerful.

My expectations were greater than my experience here as far as the room. But, the rooftop bar was really GREAT. Best view in florence

I didn't stay at the hotel so I obviously can't give any insight into the hotel itself. I can tell you that it looked very, very nice. However, on 17 Sept my group and I (totaling 8) had dinner at the rooftop restaurant. We began with a pre-dinner round of drinks on the top tier of the terrace as the sun set on the Duomo. The view was stunning! There was also live music at the time. After this we moved down to the lower tier of the roof for dinner. While I can't remember what everyone ordered I can tell you that everyone was pleased with their meal. Several of us had bistecca alla Fiorentina which was amazing and I highly recommend it! Everything on the menu sounded great and they have a nice wine list. The service was fantastic and we all had a lovely evening. The next night, 18 Sept; after a large group dinner elsewhere, some of us came back to have a few drinks on the terrace. Our server that night was named Lucian and he was great! I'm sure we were loud and quite obnoxious, but we had a lot of fun!

Greatest rooftop bar I've ever been to. 360 degree view of Florence and Duomo is a must-do. Multiple small private settings. Highlight of trip - way better than statue of David :-)