Grand Hotel Beau Rivage

The staff is helpful and kind, but the hotel is tired. The rate they’re asking is too high even for July and high season. The carpets are old and dirty. The half glass in the shower in the bathroom allows water to spray everywhere. The curtains are heavy and old and the bedding is too hot for the season. The historic nature of the hotel is lost when the amenities and the ambience is old and run down. There is no AC and it is stuffy and uncomfortable. While the hotel is located in a nice spot it lacks many other features. It is in need of physical upgrades to charge what they’re asking. We chose to check out days earlier than planned because of this.

Genuinely disappointing. For the money you are paying the service is genuinely awful. The front desk receptionists were kind and understanding but the room cleaners were another story. When they cleaned out our room they haphazardly threw the amenities onto a table. When they didn't restock certain amenities like lotion we asked them to deliver it to our room which they failed to do. For our whole stay our vanity was broken and we had complained multiple times for them to fix it, no such thing happened. They did supply us with a replacement which was nice. Unfortunately for more than 1k a night the service was beyond disappointing ... If you are staying in Interlaken do not stay here. I'm not saying they are racist but they did not treat us well but did others... so if you are not of pale skin pass on this hotel. Incredibly disappointing, sickeningly disappointing honestly ... Stay at Victoria Jungfrau instead ... Horrible experience terrible infact not worth 100 CHF a night...

Our stay at the Grand Hotel Beau Rivage in Interlaken was an experience we’ll always treasure. The hotel boasts a classic elegance and is set in a stunning location, offering both beauty and a sense of serenity. However, what truly set our visit apart was the warm and exceptional hospitality.||||A special thanks to Sarah at the front desk, whose welcoming smile and meticulous attention to detail ensured that every part of our stay was smooth and enjoyable. Her genuine care and effort to make our children feel happy and comfortable did not go unnoticed.||||We’re also incredibly grateful to Ciara in the breakfast restaurant. Her positive energy and attentive service made each morning a delight. She went out of her way to inform Asian guests about the availability of additional menu items that catered to our tastes. Thanks to her, I was able to enjoy a homely Indian breakfast — a thoughtful touch that meant a lot.||||If you’re visiting Interlaken, I wholeheartedly recommend this hotel for its comfort, exceptional service, and the incredible staff who make you feel completely at ease.

Please know that there is no air conditioning. I did not realize that or I never would have booked this hotel. It was hot. They gave us fans. The staff was very professional, courteous, and attentive. I cannot say enough good things about the staff. The location was convenient. But be aware that there is no air conditioning.

As a fellow hotelier visiting Interlaken, I chose to stop by the Hotel Beau Rivage — a property with a long-standing reputation for luxury and elegance in Switzerland. Given its historic value and high visibility in the Swiss hospitality scene, I expected a level of service and attention to detail worthy of its brand legacy.||Unfortunately, my recent visit left me deeply disappointed.||Upon using the men’s restroom, I found all three WCs in an unacceptable condition. I had to clean one before using it — a situation that should never occur in a luxury property. The soap dispenser, although branded to reflect quality, was diluted with water, clearly a cost-cutting or careless act that completely contradicts guest expectations.||I sat at the bar and ordered a lemonade with ginger and lemon, and kindly asked the bartender for a bit of honey. His response — that honey is only available at breakfast and the bar doesn’t keep any — was delivered in a cold, dismissive tone. At that moment, the hospitality I expected as a guest simply wasn’t there. It was transactional at best, and completely lacking in warmth.||As hoteliers, we all understand that guests do not judge a brand by advertisements or Instagram posts. They judge it by how they are made to feel in those everyday moments — a drink at the bar, a clean restroom, or a helpful gesture. These small details are what uphold the reputation a brand has spent decades building.||I strongly urge the leadership of Beau Rivage to focus on daily operational excellence, invest in staff training, and ensure that those representing the brand — especially in guest-facing roles — embody true Swiss hospitality. A greater emphasis on hiring locally trained “Swiss” professionals with foundational hospitality values could significantly elevate the experience.||I say this not as a critic, but as a fellow hotelier who respects the industry and cares deeply about preserving the standards that make Swiss hospitality globally respected.||There is still great potential at Beau Rivage. I hope the team treats this feedback as an opportunity to recalibrate and continue delivering the excellence this brand once stood for.||Warm regards,|Anoop

Had the opportunity to experience 2 dinners and one breakfast during our recent stay. Attentive professional staff, amazing service, wonderful meals, fabulous view of the river and bridge - we were pampered from start to finish. Our hotel stay was 5/5 as well. Would eat there again, would come back to stay again. And absolute must for your trip!

Grand old hotel. Beautiful common spaces, wonderful breakfast, friendly, attentive staff-including front desk, dining room, even housekeeping -who knock each evening delivering little (pre packaged) cakes. Unfortunately the guest rooms leave little to be desired. While clean, They are sparsely decorated with dated, decrepit furniture. Lighting, too, is sparse so very dark in the evenings. There is very little ventilation, so even on chilly nights we were forced to leave a window cracked open just to have some air flow. No A/C for sure but not even a fan system-although there was a portable fan in the closet. The bedding -sheets and blankets are nice. Bathrooms were updated in the last decade and clean but look piecemeal. Also the shower is inside a very tall tub which felt hazardous to get in and out of. Maybe this was worthy of 4-stars 25 years ago, but not even close now. Disappointing as one expects a but more pizazz when spending over $700 per night.

Excellent Stay – Great Location and Service I’m giving this 4-star hotel an excellent review because it truly exceeded our expectations. • The location is perfect – just a short walk from the East train station, making it very convenient for travelers. • The hotel was exceptionally clean and well-maintained. • It was very quiet, allowing for a peaceful and restful stay. • We were pleasantly surprised to receive an upgrade without even asking – a thoughtful gesture that made our stay even more enjoyable. Highly recommended for anyone visiting the area!

We had the most beautiful two days in Interlaken... the weather was magnificent. We had a beautiful view of this, without from our balcony . ( there was a little construction in the front of the hotel., however, they are very mindful about starting after 8:30 in the morning and ending very early and not working on the weekend) The rooms are very spacious. They do provide a fan, which we were very grateful for. The breakfast was included in our stay and we really enjoyed the selection and the fresh local honeys and of course my favorite muesli. It's a bit of an old fashion hotel . Very historically pleasing. A bit like a southern plantation. they give you your key on a small brass door knob ( very, very heavy, so when you leave the property, you give them your key and they will give it to you when you return) Old school charm... The property shuttle van will pick you up from the train station 800 yards away and drop you off ... they have a very nice Spa, a small pool and a small gym... I really loved the fresh rose in our room . It's within walking distance to the river ...

Not having booked this hotel myself , (my wife booked it) or even seen any details on it prior to my stay I am giving a completely unbiased review..5 stars as my expectations were met. Nestled in beautiful Interlaken, Switzerland right on the bank of the River Aare the Lindner Grand Hotel Beau Rivage was a 'delight'. The staff were amazing, the rooms were small but cozy and there definitely was a nostalgic feel; the hotel still has a 'key' entry into the rooms that hang behind the receptionist desk like the days of old. Kinda cool I thought. The room I stayed in also had a small patio with two sets of French doors that opened up to the amazing fresh air and view of the river. I utilised some of the ammenities during my stay; the pool, gym, sauna and steam room are all located on the lower lever. Very clean and well maintained. If you are a gym enthusiast like myself be practical as most of the Hotel Gyms in European hotels are small and not a priority as in most of America. Enjoy the abundant breakfast buffet and grab a window seat and savour the view, you will not be disappointed. I would not hesitate to stay there again. *Hotel has parking *Good free WIFI connection *On site activities desk

Incredible full service hotel with optional balcony views of Interlaken and surrounding mountains. Pool, restaurant, and cigar room onsite. Shuttle provided by request to local train stations, although everything is within walking distance (brienz, thun, shops, Harder Bahn train to top of Interlaken). Competition is tough with several great 5 star hotels in the area, and Lindner Grand is sure to provide an amazing hotel experience for anyone staying in Interlaken.

This lovely hotel has some of the most outstanding service I have ever experienced at a hotel ANYWHERE. They graciously accommodated every request we made -- and since we were traveling with a disabled person, we had some requests. The breakfast buffet was had an excellent variety of dishes and again, the staff were very efficient. The hotel is very conveniently located very close to the Interlaken OST train station. We received a free up grade to our room which was spacious, pretty street view and well maintained. Our travel agent booked us here so I don't know how this compares price wise to other properties, but the service is so good, that I would not hesitate to come back should I find myself traveling in the area again.

Got upgraded to the junior suite with a beautiful view and super spacious room (considering this is Europe). The amenities at this hotel are great, the complimentary breakfast is satisfying, and the front desk is helpful. Why this place has 2 stars is bizarre. I'd def stay here again on my next trip in Interlaken.

This hotel is next to basically anything worth doing in Interlaken. Friendly staff with knowledge about the surrounding area is always a great feature. We were told about a local ice skating rink that ended up being a fun hangout. We were placed in a room that had an amazing view of the mountains behind a few short buildings! Plus it has some of the key amenities you look for in a hotel sick as a pool, workout facility, and breakfast included with your stay.

We had to cancel three vacations due to the convid-19 pandemic, involving a dozen hotels. This was the only hotel that refused us a refund, keeping the full amount of our two-night reservation, which had been paid in advance. Not exactly great customer service.