Nicole Zayid
Google
I am appalled by the experience my mother and mother-in-law had at the Grand Hotel Beau Rivage in Interlaken. Upon their arrival, their room number was announced loudly and unnecessarily, raising serious privacy concerns. That night, while they were sleeping, a man broke into their room. My mother awoke to find him hovering over her with a flashlight, rifling through her belongings. They lost precious items, including gold bracelets, diamond earrings, and a diamond cross necklace.
This traumatic incident has left my mother deeply shaken, struggling with anxiety and sleepless nights. What’s worse is the hotel’s response—or lack thereof. When we reached out for help, we were met with dismissive attitudes. Calls were often cut off or met with interminable hold times, making it clear that the hotel does not prioritize guest safety or well-being.
This is not just a failure of service; it’s a failure to protect their guests. I cannot in good conscience recommend the Grand Hotel Beau Rivage. If you value safety and care during your stay, look elsewhere.