Grand Hotel Bonavia

Best location in all Rijeka, wide and comfortable rooms with ample bathrooms… excellent staff, kind and helpful, clean, breakfast buffet is great, a wide selection of food including fresh fruits, vegetables, charcuterie… Parking is very limited outside the hotel, but they offer you a 12€ per night spot at a covered parking lot, just 5 minutes (literally 3 blocks) away from the hotel…. The only “but” I have from this hotel is the rooms are old-fashioned (not in a good way precisely), old rugs, wood finishings including the desk, chair, night stands… if they invest in the renovation of the rooms, it could easily be the best hotel in Rijeka…. Anyways, highly recommended.

The modern "rock" of a building stands out in stark contrast to its architectural environment. But the interior is tasteful, and the location is convenient with easy access to restaurants, shopping, and the harbor.||The receptionist went out of his way to be informative. Unfortunately, part of the information was that the hotel has very limited parking spaces, uses an external parking garage also, but even that one was full at the time of our arrival. We were later lucky to get a slot in front of the hotel, but one should not count on parking being easy.||The room was spacious and clean, and things worked. There was a minibar and an in-room safe--conveniently located for anyone who is at least 6 ft tall.||I appreciated the gym, but it carried free weights of only 5kg, then 15 kg and above! Nothing in between. The mat for floor work was of poor quality given the concrete floor.||The shower was old-style with a bath tub. Not very convenient, but at least there was an anti-slip mat.

I had a disappointing stay – poor customer service and uncomfortable experience.|While there were a few positives, they were heavily outweighed by the numerous issues I encountered.||Customer Service:|The most concerning aspect of my stay was the lack of professional and helpful customer service. Despite asking, the staff refused to connect me with a manager. Their attitude throughout was dismissive and unprofessional. I felt genuinely disregarded as a guest. Overall, service left much to be desired. I always try to give a property the opportunity to make things right before posting a disappointing review. This property lacked any interest in resolving anything. I have never been denied the opportunity to speak with management.||Room Conditions:|The room itself was spacious, which was appreciated, but that’s where the positives ended. The room had a strong odor of dog upon entry. The sheets appeared dingy, and after sitting on the couch, I became extremely itchy—possibly from fleas. The toilet button was faulty, frequently getting stuck and running for extended periods without flushing properly. The shower area was also poorly designed, with water splashing everywhere and a clogged drain. The shower-head was awkward and difficult to use.||Temperature & Comfort:|The management controls the AC, you have no ability to adjust it from your room.|Room temperature was a major issue. At check-in, the room was a stifling 77°F—even with the blinds closed and AC running on high. In the early morning, the room temperature was still 23°C (about 73°F), far above the ideal sleeping range. I was unable to sleep comfortably due to the heat. It’s clear the hotel is aware of the issue—there was only a single sheet on the bed, with the rest of the bedding stored in the closet. Meanwhile, the lobby remained noticeably cool, suggesting a lack of concern for guest comfort in the rooms. ||Room Amenities:|The room lacked basic conveniences—there were no USB ports or outlets of any kind near the bed, and no coffee or tea provided. These are standard expectations in most hotels today.||Noise:|There was loud, disruptive noise from adjoining rooms, this impacted sleep and the ability to rest.||Breakfast:|On a positive note, breakfast was very good. The area was spacious and well-maintained, which made for a pleasant morning experience.||Decor:|The hotel has older decor, which didn’t bother me. However, overall cleanliness and maintenance left a lot to be desired.

The hotel has an excellent location and very friendly staff. The rooms are spacious and comfortable, but very outdated and lack enough power outlets, especially near the bedside tables.

It’s ok but definitely not worth the price. Yes, service is good, and location is great, but for the price I’d at least expect to have more than one outlet, bigger shower so that I don’t have to scoop like I’m at the camping site, and I’d expect a room that is taken care of. It’s literally semi-broken 😅 I mean I dig the communist 70s style, it’s not about that. It’s just not maintained well.

Nothing grand about this hotel. Problems with parking, prooly maintained small rooms, unhelpful staff, awful dinners, average breakfasts, expensive. Good location for someone wanting to be near the city center on foot.

The hotel is visually stunning and made a great first impression upon arrival. However, our experience with the room was disappointing. We were surprised to find a couch converted into a full-size bed, which was very uncomfortable. We ended up sleeping in the two twin beds provided instead. Unfortunately, the next morning after breakfast, I became very ill and experienced symptoms of food poisoning. I reported this to the staff immediately, hoping they would take appropriate action to ensure the safety of other guests. While I appreciated their willingness to listen, no compensation or accommodation was offered for the inconvenience. This stay, while brief, left us disappointed given the hotel’s otherwise beautiful appearance.

Truly the WORST attitude I have ever seen at hotel reception (after working more than 15 years in tourism sector in previous chapter of my life and been in 72 countries as tourist)! After a request made 6 months ago, which has been explicitly asking for rooms with two separate beds in each room and has been confirmed by the management - surprisingly a super rude lady (Masa) has told us that we have mainly double rooms... We have explained what we got confirmed by their management and she got extremely rude, explaining how this is what we have, being super agressive and not-supportive and using deeply inappropriate attitude toward guests in a hotel... In the meantime - Croatian guests got their twin room with a smile (still explaining us that they do not have twin rooms they previously confirmed to us by email). After travel for 12+ hours, not mentioning that we were a group of athletes with disabilities, which are coming on sport competition and the rules requiere that athletes do not share beds with coaches due to need of proper rest (which was our original idea on requesting specific rooms) - we got an awful welcome as well... Reception is the "face" of each hotel and... some people are just not made to work in hospitality sector...