Grand Hotel Casselbergh

This is a modern hotel pleasantly fitted into old buildings. The hotel is one of the most comfortable and elegant we’ve stayed in recently. Staff are friendly and knowledgeable. Newly renovated, everything looks shiny and spotlessly clean, and things like wi-fi connections work! Bed and shower + separate tub were great. (Bathroom needs more hooks or towel rack. ) Insulation is excellent, so rooms are quiet. Lighting is modern, though a little sparse. |Only annoyances: You need to sign in to wi-fi daily. Because of the architectural accommodation of older buildings, it’s necessary to drag luggage up and down a few steps to check in and access rooms. Once you reach the elevator, it’s modern and larger than one expects in Europe.|The bar/lounge area is extremely comfortable and outfitted with lots of plush furniture. Decor amusingly includes recently painted reproductions of some major works.|We certainly would recommend the hotel very highly!

The hotel has a nice vibe and has a great location with easy access by foot to all the nice places in Bruges. The hotel is well maintained and has nice decoration with the vibe of a castle. The breakfast is amazing with lots of great choices like local cheeses, pancakes, waffles, bacon and fresh fruits. The room was spacious and had a bath but the pillows are hard and not very comfortable. The service was great and staff very helpful. Sauna was great and warm but sometimes missed towels and water. Amazing hotel overall which fits the vibe of Bruges very well! Totally recommend it!

I just loved my experience staying at this hotel. Everything was perfect. My room was so beautiful in the old section with a lovely view. The staff of the hotel were so nice. The lovely young girls that worked there in the morning were so kind and helpful. the room was immaculateand the breakfast was very plentiful and delicious. The building is so beautiful and I felt very cozy.

I love EVERYTHING ABOUT THIS HOTEL..the staff are so nice and efficient. My room was immaculate and big and LOVLEY! my room was in the historic section, I was so cozy for my 3 nights. The hotel serves a lovely buffet breakfast with fresh juices. The location is off the square and not noisy, although Bruges seems pretty quiet in general. Thank you

Grand Hotel Casselbergh is an exceptional hotel. We were there a couple of weeks ago for three nights and loved our stay at this hotel. We were on a two week vacation and stayed in four major cities in Europe. This hotel was by far the best experience of all of them. We try to stay in boutique hotels, not overly expensive, that will give you the feel of the country and culture. Big name hotel chains don't give you the same understanding. When we arrived at the hotel, I was absolutely amazed by the luxurious feel of the hotel lobby and the size and beauty of our room. Most boutique hotels have quite small rooms, unless you are willing to pay a very high price. When I walked into our room at this hotel, I felt like we had returned to civilization. I can't say enough good things about the Grand. In any future visits to Bruges, Belgium, this is the hotel I would always stay at. It is clean, luxurious, nice size rooms, polite and helpful staff and great breakfasts with awesome food and service. Also, great value for money. Thank you for a wonderful stay.

Hotel shows its age a bit more than I would've liked. It's a historic building so I don't expect everything to be super modern. However, I think the rooms could be better for the cost. Bathrooms are obviously dated with a small shower (separate tub took up the majority of the bathroom), and there's still carpet in the rooms. What got me puzzled the most though was the service. At breakfast, you need to ask a server to get tea/coffee, otherwise everything else is self-serve. I stayed for 7 days and noticed that the staff always seemed busy arranging the table linens and cutlery, without looking to to see who recently sat down. So it wasn't the quickest trying to get someone's attention. Similarly with being fussed about linens, the housekeeping must have it as a rule that they must put the throw pillows and runner onto the bed each day. I stored these in the closet but nope, every day these were on the bed again and I had to remove them. It's not a big deal except the runner was visually dirty, like you could see hair on it and I really didn't want it anywhere near my bed. Location and spa were excellent though.

This is a very good location. A travel company arranged our 3 night stay, so no info on value. Breakfast was decent with lots of variety. The staff was very helpful. The room was very well appointed.

Underground car park directly beneath the hotel, but quite cramped. You can park here until 3 p.m., even if you have to check out by 11 a.m. We were able to access our room 1.5 hours before the actual check-in time. The room was clean, with carpeted floors, a coffee machine and complimentary water. Good mattresses, hot rain shower with good water pressure. There was nothing to complain about. Overall, the hotel made a neat impression with a great bar to hang out in. I would gladly come back.

Four star hotel just north of the main square of Bruges. Super convenient to all the attractions and a plethora of restaurants close by. Stayed in a newer section of the hotel. Room was nice and fairly modern. Also clean. Standard amenities - shower and bath tub, nespresso machine kettle, safe Would stay again

I don't even know where to begin in expressing our deepest gratitude for Steve, the extraordinary gentleman who truly came to our rescue when we needed it most. Our journey began late at night, driving from Paris to Belgium, excited for a family stay at an Airbnb we had booked. On our way to our destination, we received a message from the host; the apartment had been canceled last minute due to it "not being ready." We were in total disbelief. It was 4 a.m., our kids were exhausted, and we suddenly had nowhere to go, in a country we had never been to before. Attempting to make the best of a bad situation, we drove to Brugge, about 20 minutes from the original location, hoping to find a hotel that could take us in. What we didn't anticipate was how impossible that would be. We must have called nearly every hotel in the area, all of them turned us away, telling us check-in wasn't possible until 3 p.m. We felt helpless and defeated. That's when Steve entered the picture and everything changed. Steve was nothing short of a miracle. With patience, compassion, and unmatched professionalism, he worked with my husband through a chaotic string of conversations and finally found us a room; a warm, welcoming space where our kids could finally get some rest, and where we as parents could breathe again. At that moment, we didn't care what kind of hotel it was, we just needed somewhere safe to land. But to our surprise, the hotel was absolutely beautiful. Steve didn't just help us find a room, he gave us relief, comfort, and kindness when we felt completely overwhelmed. His calm, courteous nature and his determination to help were exactly what we needed in that dark hour. We will NEVER forget Steve and what he did for our family. He was, without question, the light in a very difficult morning. To Steve -- thank you from the bottom of our hearts. You are a true professional, a lifesaver, and someone we will speak of with immense appreciation for years to come.

Grand Hotel Casselbergh was absolutely beautiful, well decorated and in a wonderful location close to the Christmas markets which is our main reason for visiting. The breakfast was exceptional. Beautiful presentation and the delicious. But it was the staff that made the stay extraordinary, Gentret, Maike, Amous, Lourna, Goran and Arbi (hope I have the spelling correct) helped us one way or another is such a kind way. Gentret and Maike were ones that we interacted with most days and always greeted us with a wonderful smile and were accommodating. I will definitely recommend Grand Hotel Casselbergh to family and friends.

Had an unplanned and spontaneous stay in Brugge, in June 2022. Needed a last min. hotel. Walked by The Grand Casselbergh, went online and booked, and stayed for 4 days. The hotel is really very nice. My room was very comfortable. I was ill a couple of days and needed to rest up somewhere quiet and it was a pleasant surprise to find a last minute reasonably affordable option that was very relaxing. That said, the front desk did charge me a small room service fee when I asked if they could bring my food delivery to my room and also when I called down to have some water sent up. I feel like if you are spending hotel prices on water, they could simply bring it to you. I do wish the front desk was less judgmental about the state of my appearance, as I was exhausted and not well from my travels. They kept tacking on €2 and €3 here and there and acting like I wouldn't want the service due to the cost, which is judgmental and tacky. Otherwise, the property was magnificent. This was one of 3 upscale hotels I stayed in, during my 90 day European journey, and although it was my favorite stay, I was treated more like a Human person at a €50.00 a night hostel. Please do better. Not everyone is Charlize Theron.

Wow! I dealt with multiple staff members, and have never so felt so unwelcome anywhere in my life. Absolute joke... it doesn't make sense to me how this hotel is rated highly, but if you look through the reviews you'll see plenty of dissatisfied customers regarding the terrible staff members. I asked the front desk to purchase an upgrade, the lady said sorry we're fully booked. So i check online in front of her, and every room type was available. She then said, we don't offer free upgrades... I repeated that I was looking to purchase an upgraded room. With no apology for the confusion, she offers me a price that combined with what I had already paid, was more than I could book it for online. A couple hours later I ask the front desk to reserve a taxi for me, the same lady says the taxi driver needs my room number, and I've been traveling across Europe for over two months, staying in a new hotel almost every night and couldn't remember my room number off the top of my head right then, so I ask her to look it up. She sneers at me, spends five minutes trying to figure it out, then tells me the taxi will arrive in 45 minutes I come back to the hotel after a concert around 11pm, there's a new guy at the desk, and I ask if they're still serving food via room service. The guys name was Steve, he looks me up and down, scoffs, and says, "are you staying here...?" Yeah like I'm trying to order "room service" and I don't have room.. what was I gonna do, order food to the lobby? The staff is completely incompetent, and I have no idea how these people work in the service industry. I also witnessed multiple other parties having similar difficulties arguing with reception. I highly recommend finding a different hotel if you'd like to be treated like a guest at the hotel you're staying at, because you won't feel welcome at all at the hotel Casselbergh.

The Hotel is perfectly located near the center of town. Service at front desk excellent. We booked a three person room with a personal bed size in the attic. Very cute. The stair is steep. The Main room downstairs had a Queen or King size bed. The bathroom was ample with a shower stall and full tub and two sinks . Nice. The toilet was in a separate closet. The room was well appointed, clean. The breakfast is provided in the Dinning area in the basement near the Gym facility. First class service. Buffet style Hot & Cold food, Fruit Salad, Juices. Table service for beverages Coffee, Tea, Hot Chocolate. Excellent choice of accommodation.

Excellent service; private parking with reservation was a plus; our room was modern and very clean; breakfast was a large buffet selection and very tasty; decor in the lounge was elegant and inviting. Loved our stay! Hope to return and use the spa area as we ran out of time this trip.

Very nice hotel just a short walk from from the central square. The hotel is beautifully decorated - had a room in the historic part of the hotel. The room was very large and had a nice decor. It all looked new, everything was in excellent condition. Took the breakfast included option, nice bright breakfast area with the usual breakfast foods. Excellent and friendly service throughout the hotel.

Visited Bruges for my birthday and wasn't sure if the slightly high price of the Grand Hotel Casselbergh would be worth it. However, being a milestone birthday, I decided to book a room and splurge on a room with a canal view. Overall, this hotel is very nice. The location is great and very convenient. It's a bit of a hike from the train station (we walked both ways with our luggage and it took about 20 mins), but it's very centrally located to the main square and all the famous sights in Bruges. Once you're there, it's easy to walk to most places you'll want to visit and there are a couple waffle stands only minutes away. The hotel is elegant in an '80s sort of way. Looks like it could stand to be updated. We didn't have any problems checking in and our canal-view room was nice. (The canal is at the back of the hotel.) Did I think it was worth paying extra for our canal view (which wasn't super awesome and was slightly obstructed)? Not really. The room was spacious, but really generic like a Hilton. Nothing really special made me feel like I was in old world Bruges. We noted on our reservation that we were there for a birthday, but the hotel did not include anything special to acknowledge that. :P I didn't really expect anything special, however, a hotel in Antwerp gave me a present for my birthday! They did, however, include a small box of Belgian chocolates which was a nice touch and I think they do that for everyone. We also always take advantage of a chance to include breakfast in our hotel stay and the breakfast buffet at the Grand Hotel Casselbergh is very good. They include all the same general items that most European hotels include (nothing fancy), but it's all white tablecloths and napkins. However, those fancy tables are topped with fake flowers...it's basically a hotel trying to look like a 5 star hotel, but it's actually more like a 3 star hotel. Nothing wrong with that, but I wasn't super blown away by anything there.

I will never forget this hotel. I came here three years ago and I loved everything about Grand Hotel Casselbergh. My experience was perfect here. I thought the hotel was fabulous. I look forward to returning back someday again. At the time I made reservations through booking.com, it was an excellent choice. Surprisingly Dutchman loved the hotel too.

We are EXTREMELY disappointed with the customer service at this hotel...I'd give it zero stars if possible. ALL trains and flights were cancelled out of Amsterdam because of high winds and the hotel staff, Yann specifically, did absolutely nothing to help us out, and would not even attempt to contact the General Manager. We had just reserved two nights the night before, in part because of the reviews on Yelp, and they would not even refund us one night...they gave us the standard answer 'sorry there is a 48 hour cancellation policy'. Bo, the Front Desk Manager, added salt to the wound by sending a stock email ending with 'Kindest Regards...!' We strongly advise AGAINST booking this hotel, as there are other hotels in Bruges with more hospitable customer service. Even Thalys will refund the price of our train tickets because they understand that no one can control the weather.

Had a similar experience as one of the other reviewers. We booked through Hotel.com and when we arrived we were told our reservation had been cancelled. We showed them our hotels.com confirmation from just two days prior and their response was very cold. We had to demand they call hotels.com to verify. They did and came back appropriately apologetic. Just like the previous reviewer they threw in free breakfast as an apology. Thank God my wife is so organized. She had all the paperwork with us when we checked in! Traveling from California to Brugge all in one day. We were exhausted and then to deal with this mess nearly ruined out Brugge experience. But why a 3 star rating? This hotel is centrally located and so convenient to all the sites of Brugge. Just a stones throw from Markt square. The place is well appointed. Love the huge lounges off the lobby. Multiple rooms (nice bar too) with big comfortable over stuffed chairs and great "old world" art and other touches. Great place to relax or catch your second wind for more walking and site seeing. Breakfast buffet is very nice. Nothing like the typical American style hotel buffet. Super clean and even a little elegant if that's even possible for a breakfast buffet. No paper napkins here!

Wonderful hotel. Booked thur our agent and had no problems. Great breakfast, not you simple rolls and cereal but a real and plentiful layout. Centrally located next to the two main squares in Brugge.

Comfortable beds. Amazing bath and shower. Everyone was friendly and responsive. Bar area was lovely - snacks and drinks were perfect.

Horrible experience with the accounting department of this hotel. We made the reservation online, thru booking.com. The hotel charged our credit card online for $422 as a reservation charge 2 days prior to our arrival. Upon our arrival, they got our card and told us that they settle the balance on our credit card. Upon leaving the hotel we told them that our account has been charged already and they assured us that the charges would be come up to the total amount. After leaving the hotel we noticed that they have charged our credit card twice for another $422, 5 or 6 phone calls later, they told us that they were showing 2 reservation under our name and refused to reverse charges. This is totally unacceptable because i have received only one email from the website and we had called them ahead of time to confirm reservation for one room. Completely UNprofessional- total rip-off. We had to call our credit card company to reverse charges. This experience has left such a bad taste in my mouth that I refuse to give them any credit for the lovely breakfast that they offered part of the package. No breakfast in the world would cost me 211 dollars per person!!!

Great hotel in Brugge! This hotel is in a great spot close to one of the squares and the main parts of town. It maintains its charm and old world character downstairs and has nice updated guest rooms as well. Daily breakfast is also a beautiful spread. Staff is friendly and accommodating. Would recommend to anyone visiting the area.