Grand Hotel Casselbergh

This beautiful hotel certainly has the wow factor, not just the first time you walk in, but every time you leave and come back! The location is fantastic and very central. The breakfast is plentiful and well serviced. There were plenty of gluten free options for me and labels on everything.|The staff were friendly and the bar service good (if a tad slow). We stayed in the new extension of the hotel and our room was light, bright, airy and a good size. It overlooked the river but being on a low floor, we couldn’t really see it. The bed was comfortable and the shower lovely. Everything was pristinely clean. We had bottled water on the first day but these were not replenished. The L’Occitaine goodies in the bathroom were a huge plus, the kettle and hairdryer a must for a UK girl! |We loved our stay so much … to the point we wanted to see less of Bruges and more of King Charles II’s old home! We will return.

A disappointing stay. Hotel main area is beautiful! And beautifully decorated for the Christmas season. Hotel room is cute, quite small but cozy. However, very noisy. You can hear just about everything in the hallways, there is some weird loud vibrating noise that is persistent all day and night, and the TV doesn’t work as it should. Very difficult to sleep comfortably. We did not enjoy our time here, and asked about the possibility of checking out early. Look, we figured it would be a hard no. But what made me laugh was that the manager didn’t even inquire as to why. Which I think speaks for itself (lol). We still have one more night here, but as an avid traveler that enjoys staying in nice places, this one is lacking in both service and quality. I know there are others in Bruges of similar price but probably better overall. Try something else instead of Casselbergh!

We had three nights at this wonderful hotel. It was amazing. Great central location. The accommodation was beautIful with large classy rooms and very comfortable beds. The lounges and bars were fantastic with reasonably priced drinks and very attentive service. Reception staff were fantastic too. Breakfast was excellent with a great choice of high quality food. Service at breakfast was, again, amazing. The hotel was expensive, but when you get this quality of experience, it is worth every penny,

We booked a canal view room. While the view was nice, the room was on the top floor with a sharply sloping roof, which significantly reduced usable space and comfort. For middle-aged guests with back issues, this was quite inconvenient. This layout was not clearly disclosed at the time of booking. When we requested a room change, we were initially shown a higher category room and informed there would be no extra charge. This was later reversed, and we were informed that we have to pay an additional €300 for 3 nights, which was higher than the difference shown online. We did not change and requested the staffs to see if any other room in the same category without the sharp slope was available. They said they will try but their manner was not sincere and we knew they would not try to get another room. This experience was disappointing. Additionally, only two small bottles of water were provided on the first day; further bottles were chargeable at €3 each, which feels unreasonable given the room rate. We had stayed in similar hotels in different countries where complimentary drinking water everyday and refill facilities were available. Overall, the property is good and well located, however, the lack of transparency and guest-centric flexibility downgraded the experience.

Nice room, perfect location, very professional staff, and a pleasant spa. However, room 2401 (4th floor, second building) suffered from a constant loud ventilation noise (confirmed by reception) and poor soundproofing: from 7 a.m., corridor noise, loud guests, and housekeeping staff were clearly audible. In addition, breakfast is only served until 10:30 a.m. on weekends, which can feel quite early and may lead guests to miss it — something rather uncommon in my experience across different hotels and destinations. Overall, the current 4.7 rating feels somewhat overrated.

The location of the hotel is perfect for the centre for Bruges. It had a lovely Christmassy atmosphere. The room was clean and spacious, comfy beds and toiletries provided. The view from the canal view room was also great. Great value for money for such a luxury hotel. The breakfast was great, lots of choice, from hot breakfast to pancakes, waffles & donuts. The only issue with service was the wait time for hot drinks at breakfast & table service for drinks in the lounge area, other than that great customer service.

Grand Hotel Casselbergh offers a refined and comfortable stay right in the heart of Bruges. The historic character combined with modern comfort creates a pleasant atmosphere, especially for couples looking to combine city exploration with relaxation. For guests who are mainly interested in a standalone wellness experience with guaranteed exclusivity, there are also options such as the private sauna experience offered by Saunadelizia, which focus entirely on quiet, private relaxation rather than accommodation. Each option suits a different type of getaway.

The hotel has a nice vibe and has a great location with easy access by foot to all the nice places in Bruges. The hotel is well maintained and has nice decoration with the vibe of a castle. The breakfast is amazing with lots of great choices like local cheeses, pancakes, waffles, bacon and fresh fruits. The room was spacious and had a bath but the pillows are hard and not very comfortable. The service was great and staff very helpful. Sauna was great and warm but sometimes missed towels and water. Amazing hotel overall which fits the vibe of Bruges very well! Totally recommend it!

Four star hotel just north of the main square of Bruges. Super convenient to all the attractions and a plethora of restaurants close by. Stayed in a newer section of the hotel. Room was nice and fairly modern. Also clean. Standard amenities - shower and bath tub, nespresso machine kettle, safe Would stay again

I don't even know where to begin in expressing our deepest gratitude for Steve, the extraordinary gentleman who truly came to our rescue when we needed it most. Our journey began late at night, driving from Paris to Belgium, excited for a family stay at an Airbnb we had booked. On our way to our destination, we received a message from the host; the apartment had been canceled last minute due to it "not being ready." We were in total disbelief. It was 4 a.m., our kids were exhausted, and we suddenly had nowhere to go, in a country we had never been to before. Attempting to make the best of a bad situation, we drove to Brugge, about 20 minutes from the original location, hoping to find a hotel that could take us in. What we didn't anticipate was how impossible that would be. We must have called nearly every hotel in the area, all of them turned us away, telling us check-in wasn't possible until 3 p.m. We felt helpless and defeated. That's when Steve entered the picture and everything changed. Steve was nothing short of a miracle. With patience, compassion, and unmatched professionalism, he worked with my husband through a chaotic string of conversations and finally found us a room; a warm, welcoming space where our kids could finally get some rest, and where we as parents could breathe again. At that moment, we didn't care what kind of hotel it was, we just needed somewhere safe to land. But to our surprise, the hotel was absolutely beautiful. Steve didn't just help us find a room, he gave us relief, comfort, and kindness when we felt completely overwhelmed. His calm, courteous nature and his determination to help were exactly what we needed in that dark hour. We will NEVER forget Steve and what he did for our family. He was, without question, the light in a very difficult morning. To Steve -- thank you from the bottom of our hearts. You are a true professional, a lifesaver, and someone we will speak of with immense appreciation for years to come.

Grand Hotel Casselbergh was absolutely beautiful, well decorated and in a wonderful location close to the Christmas markets which is our main reason for visiting. The breakfast was exceptional. Beautiful presentation and the delicious. But it was the staff that made the stay extraordinary, Gentret, Maike, Amous, Lourna, Goran and Arbi (hope I have the spelling correct) helped us one way or another is such a kind way. Gentret and Maike were ones that we interacted with most days and always greeted us with a wonderful smile and were accommodating. I will definitely recommend Grand Hotel Casselbergh to family and friends.

Had an unplanned and spontaneous stay in Brugge, in June 2022. Needed a last min. hotel. Walked by The Grand Casselbergh, went online and booked, and stayed for 4 days. The hotel is really very nice. My room was very comfortable. I was ill a couple of days and needed to rest up somewhere quiet and it was a pleasant surprise to find a last minute reasonably affordable option that was very relaxing. That said, the front desk did charge me a small room service fee when I asked if they could bring my food delivery to my room and also when I called down to have some water sent up. I feel like if you are spending hotel prices on water, they could simply bring it to you. I do wish the front desk was less judgmental about the state of my appearance, as I was exhausted and not well from my travels. They kept tacking on €2 and €3 here and there and acting like I wouldn't want the service due to the cost, which is judgmental and tacky. Otherwise, the property was magnificent. This was one of 3 upscale hotels I stayed in, during my 90 day European journey, and although it was my favorite stay, I was treated more like a Human person at a €50.00 a night hostel. Please do better. Not everyone is Charlize Theron.

Wow! I dealt with multiple staff members, and have never so felt so unwelcome anywhere in my life. Absolute joke... it doesn't make sense to me how this hotel is rated highly, but if you look through the reviews you'll see plenty of dissatisfied customers regarding the terrible staff members. I asked the front desk to purchase an upgrade, the lady said sorry we're fully booked. So i check online in front of her, and every room type was available. She then said, we don't offer free upgrades... I repeated that I was looking to purchase an upgraded room. With no apology for the confusion, she offers me a price that combined with what I had already paid, was more than I could book it for online. A couple hours later I ask the front desk to reserve a taxi for me, the same lady says the taxi driver needs my room number, and I've been traveling across Europe for over two months, staying in a new hotel almost every night and couldn't remember my room number off the top of my head right then, so I ask her to look it up. She sneers at me, spends five minutes trying to figure it out, then tells me the taxi will arrive in 45 minutes I come back to the hotel after a concert around 11pm, there's a new guy at the desk, and I ask if they're still serving food via room service. The guys name was Steve, he looks me up and down, scoffs, and says, "are you staying here...?" Yeah like I'm trying to order "room service" and I don't have room.. what was I gonna do, order food to the lobby? The staff is completely incompetent, and I have no idea how these people work in the service industry. I also witnessed multiple other parties having similar difficulties arguing with reception. I highly recommend finding a different hotel if you'd like to be treated like a guest at the hotel you're staying at, because you won't feel welcome at all at the hotel Casselbergh.

The Hotel is perfectly located near the center of town. Service at front desk excellent. We booked a three person room with a personal bed size in the attic. Very cute. The stair is steep. The Main room downstairs had a Queen or King size bed. The bathroom was ample with a shower stall and full tub and two sinks . Nice. The toilet was in a separate closet. The room was well appointed, clean. The breakfast is provided in the Dinning area in the basement near the Gym facility. First class service. Buffet style Hot & Cold food, Fruit Salad, Juices. Table service for beverages Coffee, Tea, Hot Chocolate. Excellent choice of accommodation.

Excellent service; private parking with reservation was a plus; our room was modern and very clean; breakfast was a large buffet selection and very tasty; decor in the lounge was elegant and inviting. Loved our stay! Hope to return and use the spa area as we ran out of time this trip.

Very nice hotel just a short walk from from the central square. The hotel is beautifully decorated - had a room in the historic part of the hotel. The room was very large and had a nice decor. It all looked new, everything was in excellent condition. Took the breakfast included option, nice bright breakfast area with the usual breakfast foods. Excellent and friendly service throughout the hotel.

Visited Bruges for my birthday and wasn't sure if the slightly high price of the Grand Hotel Casselbergh would be worth it. However, being a milestone birthday, I decided to book a room and splurge on a room with a canal view. Overall, this hotel is very nice. The location is great and very convenient. It's a bit of a hike from the train station (we walked both ways with our luggage and it took about 20 mins), but it's very centrally located to the main square and all the famous sights in Bruges. Once you're there, it's easy to walk to most places you'll want to visit and there are a couple waffle stands only minutes away. The hotel is elegant in an '80s sort of way. Looks like it could stand to be updated. We didn't have any problems checking in and our canal-view room was nice. (The canal is at the back of the hotel.) Did I think it was worth paying extra for our canal view (which wasn't super awesome and was slightly obstructed)? Not really. The room was spacious, but really generic like a Hilton. Nothing really special made me feel like I was in old world Bruges. We noted on our reservation that we were there for a birthday, but the hotel did not include anything special to acknowledge that. :P I didn't really expect anything special, however, a hotel in Antwerp gave me a present for my birthday! They did, however, include a small box of Belgian chocolates which was a nice touch and I think they do that for everyone. We also always take advantage of a chance to include breakfast in our hotel stay and the breakfast buffet at the Grand Hotel Casselbergh is very good. They include all the same general items that most European hotels include (nothing fancy), but it's all white tablecloths and napkins. However, those fancy tables are topped with fake flowers...it's basically a hotel trying to look like a 5 star hotel, but it's actually more like a 3 star hotel. Nothing wrong with that, but I wasn't super blown away by anything there.

I will never forget this hotel. I came here three years ago and I loved everything about Grand Hotel Casselbergh. My experience was perfect here. I thought the hotel was fabulous. I look forward to returning back someday again. At the time I made reservations through booking.com, it was an excellent choice. Surprisingly Dutchman loved the hotel too.

We are EXTREMELY disappointed with the customer service at this hotel...I'd give it zero stars if possible. ALL trains and flights were cancelled out of Amsterdam because of high winds and the hotel staff, Yann specifically, did absolutely nothing to help us out, and would not even attempt to contact the General Manager. We had just reserved two nights the night before, in part because of the reviews on Yelp, and they would not even refund us one night...they gave us the standard answer 'sorry there is a 48 hour cancellation policy'. Bo, the Front Desk Manager, added salt to the wound by sending a stock email ending with 'Kindest Regards...!' We strongly advise AGAINST booking this hotel, as there are other hotels in Bruges with more hospitable customer service. Even Thalys will refund the price of our train tickets because they understand that no one can control the weather.

Had a similar experience as one of the other reviewers. We booked through Hotel.com and when we arrived we were told our reservation had been cancelled. We showed them our hotels.com confirmation from just two days prior and their response was very cold. We had to demand they call hotels.com to verify. They did and came back appropriately apologetic. Just like the previous reviewer they threw in free breakfast as an apology. Thank God my wife is so organized. She had all the paperwork with us when we checked in! Traveling from California to Brugge all in one day. We were exhausted and then to deal with this mess nearly ruined out Brugge experience. But why a 3 star rating? This hotel is centrally located and so convenient to all the sites of Brugge. Just a stones throw from Markt square. The place is well appointed. Love the huge lounges off the lobby. Multiple rooms (nice bar too) with big comfortable over stuffed chairs and great "old world" art and other touches. Great place to relax or catch your second wind for more walking and site seeing. Breakfast buffet is very nice. Nothing like the typical American style hotel buffet. Super clean and even a little elegant if that's even possible for a breakfast buffet. No paper napkins here!

Wonderful hotel. Booked thur our agent and had no problems. Great breakfast, not you simple rolls and cereal but a real and plentiful layout. Centrally located next to the two main squares in Brugge.

Comfortable beds. Amazing bath and shower. Everyone was friendly and responsive. Bar area was lovely - snacks and drinks were perfect.

Horrible experience with the accounting department of this hotel. We made the reservation online, thru booking.com. The hotel charged our credit card online for $422 as a reservation charge 2 days prior to our arrival. Upon our arrival, they got our card and told us that they settle the balance on our credit card. Upon leaving the hotel we told them that our account has been charged already and they assured us that the charges would be come up to the total amount. After leaving the hotel we noticed that they have charged our credit card twice for another $422, 5 or 6 phone calls later, they told us that they were showing 2 reservation under our name and refused to reverse charges. This is totally unacceptable because i have received only one email from the website and we had called them ahead of time to confirm reservation for one room. Completely UNprofessional- total rip-off. We had to call our credit card company to reverse charges. This experience has left such a bad taste in my mouth that I refuse to give them any credit for the lovely breakfast that they offered part of the package. No breakfast in the world would cost me 211 dollars per person!!!

Great hotel in Brugge! This hotel is in a great spot close to one of the squares and the main parts of town. It maintains its charm and old world character downstairs and has nice updated guest rooms as well. Daily breakfast is also a beautiful spread. Staff is friendly and accommodating. Would recommend to anyone visiting the area.