Grand Hôtel des Alpes

This is one of my favorite hotels I have stayed at, and it deserves its 5-star rating. From the attentive service to the stunning location and luxurious amenities, my stay was exceptional. While there were a few minor inconveniences, they did not detract from an otherwise perfect experience. Highlights: • The staff were exceptionally attentive, friendly, and always ready to assist with any request. • The hotel felt serene and uncrowded, providing a peaceful atmosphere. • Its central location made it easy to explore local restaurants and attractions on foot. • The spa was beautifully maintained and offered a hot tub, sauna, steam room, and pool, complemented with tea and water service. • Both the rooms and hotel facilities were immaculate and well-kept. • Room service was prompt and efficient, with housekeeping twice daily. • The room was spacious, comfortable, and thoughtfully prepared. • For our honeymoon, we were welcomed with champagne and strawberries, adding a personal and memorable touch. • The view of Mont Blanc from the property were beautiful. Areas for Improvement: • The hot tub could be hotter to enhance the relaxation experience. • The hotel breakfast was standard and could be more memorable. • Vehicle access to the entrance is limited, requiring some distance to carry luggage. • The shower door did not fully close, causing repeated water spillage. • There is no on-site gym; however, a nearby public gym is available for €10 per day, approximately a 10-minute walk.

We are very delayed in writing this, but did not want to let the opportunity pass to provide a glowing review. The staff were incredibly welcoming, kind, and accommodating from the beginning of our stay to the end. They seamlessly helped coordinate an in-room gift to be waiting for us on arrival for my wife's birthday, and indulged me in answering countless questions about Chamonix, restaurants, and skiing. We can't wait to come back!

Unfortunately, my experience was very disappointing and does not reflect a 5-star hotel standard. The front desk staff were unprofessional and unfriendly, especially the female reception staff. There was no sense of hospitality or respect toward guests. In addition, room service was poor and below the expected level for a hotel of this category. I choose hotels to relax and enjoy my stay, not to feel uncomfortable or poorly treated. This experience was far from what I expected from a 5-star hotel.

The Grand Hotel is located on the main pedestrian street of Chamonix. It is a beautiful building from another era. I spend two nights there after hiking the Tour De Mt. Blanc. My room was very beautiful overlooking the river and mountains. At night, I slept to the sound of rushing water. Staff were multilingual and very helpful. I have no significant complaints.

Just want to say a huge thank you to the staff. You assisted in everything and more when we stayed at your superb hotel. The rooms were wow, but it is the human interaction with the staff which really made our stay very special. Love the pool/ spa area- a salt wall!

First of the location is at the center with every thing around the lobby is so cousy and classy and one side on the center and the ither side in the river . The staff were so friendly and caring and they do provide excellent local recommendations. And the room is so nice and easily get 5 stars

Great hotel right in the middle of all the action in Chamonix. The hotel and rooms are clean, facility is well maintained, staff is very friendly and helpful, and great pool/spa amenities. We thoroughly enjoyed our time here and would recommend it to those visiting Chamonix. The rooms are small, but this is pretty standard in Europe. It didn’t detract from our experience one bit.

Very happy! We stayed for just two nights in March 2025, on a quick stopover between big-city destinations. We had been to Chamonix previously in the summer, and were keen to see it during the snow season. The hotel is in a great location, in the hub of the dining and retail parts of the town, and within easy (albeit uphill in the case of the Brevent lift) walk of both the town's cable car stations. We had a Mont Blanc room, which had a balcony looking out over the Arve river and a sensational view of the mountains. Staff were very friendly, multi-lingual and accommodating. Will definitely be back!

COMPLETELY CATFISHED. The website is not an accurate display of what the property looks like. Management was aware that we were unhappy and they would not refund a penny of our $4,000 payment. The common areas, lobby, spa, bar, lounge, and ski lockers were one step above a youth hostel. Spa area needed prior reservation and only allowing 1 hour limit and only 8 people at a time, and that's even for the tiny "pool." Breakfast area was in the basement in a converted banquet like room with buffet table, sterile. Per se, Ski "locker" was small room in the parking garage, no heater. Staff was unaccommodating. I give 1 star because the room was extremely small but clean and tidy.

TRAVELER BE WARE! WEBSITE NOT ACCURATE PORTRAYAL. arrived for a weeks stay and was very disappointed, had to switch hotels. the common space, restaurant for breakfast, and "bar" was subpar. the spa was reservation only, limited to 1 hour and only allowed 8 people at a time. the bathrooms were small and outdated. no amenities or pool/hot tub. we moved to hotel mont blanc, highly recommend this establishment. the only reason to the give grand hotel des alpes 1 star instead of zero is the central location.

Given the price, location and an extremely helpful front desk, i rate it 4 stars. We stayed in the Mount Blanc Suite which was a true suite (separated room). Good mt view along with the river (can hear it as well). Only complaint is no AC which i know is relatively prevalent in the area. Keep in mind the '70's' given the elevation feels quite abit warmer and this was in June. They did give us a fan which helped. Restaurant wasn't in service this time of year (had breakfast but at 25 euro per, didn't do it). Great location though to everything else in walking distance. Spa area was nice, but the (very small) pool is completely indoor, no out-door pool.

My fiance and I decided to book the Grand Hotel this year since we were able to stay for the minimum amount of days (which is normal in the winter) required to book. We rented a car from Geneva airport and drove to the hotel. Since the front of the hotel is on the pedestrian main street, we were directed to the underground (Batcave style) garage. We were met by the receptionists where she pointed out where to park. As we got out of the car, our bags were being unloaded and we were given a brief tour of the facilities as we made our way to the front desk, upstairs. The staff are extremely friendly and helpful! Francesca helped us book dinner reservations and arrange ski guides for the Valle Blanche. The room was spacious and very well appointed. It felt authentic without feeling old. The location of the hotel is right in the heart of Chamonix as well. There's also a locker room to store your skis/snowboards (each guest room has a locker) and a stand to dry your boots. The hotel also offers a shuttle to all the mountains and arranges to pick you up as well. All in all, this hotel is amazing! It's rates 4-Star, but I'd give it 5!