Grand Hôtel Des Terreaux

We had a great stay. Great location. Rooms were decent enough — only I would agree with over reviews that this isn’t a four star hotel. We had limited interactions with the staff. We didn’t take breakfast. So for us, it was an easy trip with no surprises.

A deeply disappointing and unprofessional experience – avoid this hotel At 9:00 AM, my husband and I left the hotel briefly to have breakfast at a nearby café. Shortly thereafter, we received a voicemail from the hotel receptionist accusing us of having left without paying our bill. Upon returning to the hotel, we sought clarification, only to have the accusation repeated to our faces. We reminded the receptionist that check-out was not for another two and a half hours and explained that we had simply gone out for breakfast. Her response was: “You didn’t tell me you were going for breakfast. How was I supposed to know?” When we asked whether she had made similar accusations against other guests that morning, she claimed that all other guests inform her of their whereabouts when leaving the premises—a highly implausible and, we believe, dishonest statement. When we requested her name, she refused to provide it. Only after repeated inquiries did she tell us her name was “Grace,” though we have strong reason to believe this may not be accurate. She also failed to respond when we asked whether she had seen us leave with luggage (we had not) or whether she had checked the room (she had not). Nor did she explain why she made no mention of this supposed concern when we dropped our key at the front desk, as required by the hotel. The following day, we sent a detailed email to the hotel director, Madame Estelle Baumann, explaining the situation. We received no reply. A week later, we sent a polite follow-up, stating that we were holding off on publishing a public review in case she wished to respond. To date, we have received no acknowledgment. Given this continued silence, we feel a responsibility to inform other travelers. In terms of the general quality of the hotel, we can only echo other critical reviews. This establishment does not meet the standards of a four-star hotel. The rooms are small, stuffy, and lacking many of the amenities one would reasonably expect. For example, there was no functioning air conditioning—despite warm temperatures during our stay in late April in southern France. The reception informed us that AC would not be available until summer, a claim contradicted by other guest reviews. It appears the hotel simply removes the remote controls until they see fit to return them. Overall, this was one of the worst hotel experiences we’ve had in over 200 stays across Europe. Never before have we been falsely accused of attempting to leave without paying, simply for stepping out for breakfast before check-out. For travelers visiting Lyon, we strongly recommend considering alternative accommodations. There are excellent three-star options in the city that offer courteous, professional service and great value. For those seeking four- or five-star experiences, many quality choices are available in the area. However, we advise against staying at this establishment, as it does not live up to its advertised star rating.

We stayed at this hotel for only two nights, we were greeted by the NICEST & KINDEST receptionist Marwane. Also, the hotel lends you umbrellas when it’s raining outside which is so cute. The pool was honestly great, I don’t understand all the bad comments about it bahahha we loved it. Breakfast is good, nothing crazy but everything you need for a good continental breakfast :) Best location ever, we walked to le Vieux Lyon & you’re not so far from shopping centers. I’d say the only downside about this hotel is that there is no fridge/coffee/water in the rooms.

We very much enjoyed staying at the Grand Hotel Des Terreaux in Lyon. From its convenient location to the spacious rooms, excellent breakfast and great service, our stay was pleasant and comfortable.

This is a wonderful hotel very conveniently placed in between the two rivers. It is one of the quietest hotels I have stayed in. We were in room 304. It is one of the bigger rooms which was great as we were there for a week. It is spotlessly clean . The beds are very comfortable .The staff are wonderful and very helpful . We didn't eat breakfast there as we enjoyed going out to the cafes nearby . Diploid and Fuschia are minutes away. Opposite is a great supermarket where we occasionally bought food to eat in our room. There is no kettle but one is available on request plus cups. We also asked for a couple of plates , knives and forks as there was a fridge and a small table we could eat at . Eating out for every meal is too much for us . I swam every day except one . The pool is not heated . It is very cold but it was not a problem for me but it might be for others if expecting a heated pool . We ate at a bouchon Chez Paul near the corner which was lots of fun . When in Lyon you have to eat at a bouchon. Also nearby by is a patiesserie Chez Gregoire in Rue Constantin which makes THE most amazing gluten free patissieries. Don't be put off by them being gluten free. The taboules are really worth visiting but not easy to find.. You can explore them yourself and don't need to pay ridiculous amount for a guided tour .W asked the hotel receptionists and they gave us the exact addresses but you can google them. They are behind very heavy scruffy doors . There are no signs. 54 Rue St Jean .La Longue Traboule. lt is one. It is behind a scruffy green door. Other interesting places to visit Musee des Beaux Arts . The Museum of Deportation and Resitance . Lugdunum . We also took a trip out to visit the Ideal Palais du Facter Cheval at Hauterives. It is not an easy place to visit by public transport but well |worth a visit. Lovey restaurant next to the palais entrance.

Over all our experience in the hotel was good. The rooms were okay in size, the bathroom was also ok in size. The rooms were cleaned regularly and housekeeping was thorough in cleaning.||My main concern was front desk. We decided to stay in for an after and did not put a do not disturb sign in our room. While we were resting we heard someone opening our door. We were surprised and when I opened to check - it was a guy telling me that they were there to get plants. I felt bad for the guy so I allowed him and his assistant to enter to remove the plants from our window. So, what is my problem about this - we were never informed about someone entering our room and doing something. (Mind you they had a posting regarding no water for 4 hours due to maintenance but they could not inform us about this) ||For me, a guest in a hotel should be informed about things like this. I hope management can look into this and improve communications to guests.||I feel bad giving a lower rating because it is a good hotel

A deeply disappointing and unprofessional experience At 9:00 AM, my wife and I left the hotel briefly to have breakfast at a nearby café. Shortly thereafter, we received a voicemail from the hotel receptionist accusing us of having left without paying our bill. Upon returning to the hotel, we sought clarification, only to have the accusation repeated to our faces. We reminded the receptionist that check-out was not for another two and a half hours and explained that we had simply gone out for breakfast. Her response was: “You didn’t tell me you were going for breakfast. How was I supposed to know?” When we asked whether she had made similar accusations against other guests that morning, she claimed that all other guests inform her of their whereabouts when leaving the premises—a highly implausible and, we believe, dishonest statement. When we requested her name, she refused to provide it. Only after repeated inquiries did she give us a name, though we have strong reason to believe this may not be accurate. She also failed to respond when we asked whether she had seen us leave with luggage (we had not) or whether she had checked the room (she had not). Nor did she explain why she made no mention of this supposed concern when we dropped our key at the front desk, as required by the hotel. In terms of the general quality of the hotel, we can only echo other critical reviews. This establishment does not meet the standards of a four-star hotel. The rooms are small, stuffy, and lacking many of the amenities one would reasonably expect. For example, there was no functioning air conditioning—despite warm temperatures during our stay in late April in southern France. The reception informed us that AC would not be available until summer, a claim contradicted by other guest reviews. It appears the hotel simply removes the remote controls until they see fit to return them. Overall, this was one of the worst hotel experiences we’ve had in over 200 stays across Europe. Never before have we been falsely accused of attempting to leave without paying, simply for stepping out for breakfast before check-out.

My trip was from July 17th to 20th for a city tour. Very nice location and service.