Grand Hôtel du Golf et Palace

We saw the poor review only after check-in, and already in the room! A bit surprised about the review, as our weekend stay was really nice! Surely the room and déco were super old, the shower in the bathroom was very ugly and not at all comfortable. But apart from that, everything else was really nice: location is great, free parking, all the staff are very friendly and always helpful. The breakfast was nice, with a nice view of the golf field. The spa was really good, the pool is clean and big. We could even use the spa after checkout (after a long hike). So all on all, it was a nice stay. The star needs to be downgraded a bit, or the furniture/deco needs to improve to keep a decent 5 stars :) Thanks again to the whole team there!

We had a very bad experience with the hotel and they tried to put extra charges on us the hotel isn't quiet you can hear the noise from the room next to you. Very poor hotel facilities. Rude staff and unprofessional. Finally they kicked us outside and won't let us wait for the car in the reception area. Not recommended there are many other hotels avoid this one.

This hotel hasn’t change in over 50 years. It’s old, badly kepted up, service, and food horrible. They rate themselves as 5 star. The hotel association should inspect it. I have never had an over charged place so bad in Crans in all the years I’ve been there.

We stayed one week in Grand Hotel du Golf and very much enjoyed our stay! The hotel is amazingly with direct Golf access and the beautiful view of the alps. The Staffs are very helpful and friendly. The indoor swimming pool is big, we enjoyed every day swimming and lying on the terrasse with beautiful view. The breakfast is wonderful too! Highly recommended!

Staff very welcoming and nice, charming hotel, rooms a bit old style but clean and big. Great location and excellent breakfast

This place is ancient. Truly one of the worst hotels I have ever stayed at in my life. I am so confused how it is still in business. Mediocre service and horrible rooms that are from the 1980's. I would have rather stayed home than coming here for a ski vacation. It is a JOKE that this place is deemed a "5 star hotel" - I am stunned that people went here and wrote good reviews. The beds are literally like slabs of concrete that must be 20 years old. Awful awful place, literally go anywhere but here.

Have no idea why this gets such poor reviews as we had a fabulous stay here. Our room was great with a stunning view over the mountains. The staff were excellent and always helpful Breakfast was great and one of the few hotels in Switzerland to serve really good proper coffee.

I reserved for my parents for a week. Old small bedroom, with old SMELLY carpet and old bathrooms. None of the usuals 5 star service or amenities ( forget the Nespresso machine, not even a tiny kettle in the room). Elevator with no door which didn’t even think existed anymore…||But what’s worst is by far is the restaurant: the food is frankly bad and I felt awful seeing my parents suffering because they needed to go out to external restaurants just to have something decent even if they are old and tired. ||And the cherry on the cake? My mom asked for a camomille tea at the bar after dinner. The barman offered to bring it upstairs because she was tired. And charged 27CHF for it.||||It’s only perk is that it’s conveniently located, and the Italian staff is friendly and nice, but if you are looking for a 5 star hotel, I would advise you to avoid. ||It’s an absolute never again for us.