Grand Hotel et Des Palmes

Beautiful hotel in a central location, walking distance to everything notable in Palermo. The lobby and all the common areas are very elegant and grand in a traditional classic way. The hallways feel a little older than the grand common areas.|The rooms are pretty spacious with light coming through small balconies. The rooms are somewhat standard hotel rooms, but bathrooms are very modern, have nice local products and excellent showers. They have a turndown service which is lovely.|The best thing about the hotel is the breakfast, lots of options, good quality and it is setup in a gorgeous room. A very pleasant way to start your day.|Front desk staff is great with suggestions too.|Overall was a good stay, definitely a great hotel choice in Palermo if you like a classical style lodging.

A 5-Star hotel no doubt. Beautiful rooms, outstanding service throughout the hotel, courteous front desk and Bell service - service second to none! Cleaning staff are incredibly courteous, thorough, and prompt. Room service is prompt and extremely friendly. Restaurants provide excellent choices and delicious food. If ever in Palermo, this is the place trip to stay! Bravo Grand Hotel et Des Palmes!

This hotel was chosen for us by our tour company (Sicily Activities). |From the minute we walked in the lobby, we loved the elegance of the hotel, the staff was very attentive, and when they escorted us to our room we were very happy with our room. The bathroom was spacious and beautifully appointed. |At dinner that first evening, I was not hungry but the tuna appetizer brought back my appetite. Perfectly seared on the outside with a crust of pistachio nuts. Beautiful red in the interior. The pasta I chose was with vegetables and was delicious. My husband had the rack of lamb and it was very tender. |Dessert.. we shared a connolo…..yes that is not a typo…. It seems more than one are called connoli, but a single one is a connolo😄 |The breakfast was fantastic with eggs prepared in any manner you wished and brought to your table. White tablecloths. Fresh juice, fruit, pastries and many types of breads. |The bar on the top floor had lovely views and great service. We tasted a gin named “Volcano” and made on Mt Etna.|Would definitely return to this hotel again

Highly recommend the Grand Hotel et des Palmes when visiting Palermo. We've stayed there on two different trips now and last month we stayed a total of 5 nights as a part of a large group trip. My guests and I loved the gorgeous, elegant hotel which also has excellent food and terrific service. The hotel is also in a good, safe location and easy walking distance to Centro Storico and shops/restaurants. I enjoyed working with the events team who were prompt, professional, and a great resource for any tour leader. I look forward to working with them again in 2026!

Great, historical hotel in a nice location. Hotel clearly needs maintenance. The door of our restaurant couldn’t be closed so very unpleasant. Breakfast was good, although preferred to have more savory options. We requested a room on the higher floors but got one which was on the first floor and quite noisy. Still, probably this is the best hotel in Palermo, but there’s room to really improve things for the guests.

We recently had a brief but memorable stay at the Grand Hotel et des Palmes in Palermo, Sicily. The hotel is an oasis at the heart of Palermo and within a walking distance of all the main attractions in the city. The rooms are maintained impeccably. The staff everywhere in the hotel were eager and anxious to provide top quality services to their guests. The biggest highlight of our stay was the Chief Concierge, Marina. She seemed to be always there during the hours of 8-8, working tirelessly to solve all problems, be it recommending the perfect rooftop restaurant where my vegetarian wife could get a few excellent choices to arranging a picture perfect wine tasting within an hour of drive from Palermo and even finding a weighing scale just because we needed one for a particular purpose. I have traveled extensively around the world and in my humble experience, it is one of the classiest hotels in which I have ever stayed. Marina and the whole team at the Grand Hotel made our stay really memorable. Thank you!

This is the loudest hotel I’ve ever been to in my life! The doors SLAM shut so you hear every single door shut from your room. The lobby is grand and beautiful but the rooms just seem cheap. The service is not up to par with being a 5 star hotel. Every other hotel we stayed at in Italy used WhatsApp to communicate and help with itineraries/dinner reservations/recommendations etc. This concierge doesn’t use that. They prefer to discuss over the phone or in person at the desk which is super inconvenient when we are out and about all day. Each morning we ordered coffee to the room it was a different charge. One day was free, was day was just service charge, and one day was service charge and an outrageous charge for the coffees themselves. Never been in a hotel room without a coffee maker. Pillows are sprayed with an intense perfume which is headache-inducing. Location is ideal however. Otherwise, the price is not justified and definitely not 5 stars.

Beautifully restored hotel. Really well located. Great breakfast. Highlight of the visit was an hour at the bar with head barman and mixologist Pietro - we tried his curated cocktail Winter Garden, which was awesome (and full of local flavors) and came with some tasty tapas. Definitely stop by before your dinner!

The rooms are so nice and cool! They give you snacks and stuff in a mini fridge!! You feel the AC but not hear it! They have free lemon water at the lobby and there is room service so you can lay in bed and order a pizza. Would rate 103,728,448 stars if I could.

Yea...so this place is a run down, unkept mess. Don't be fooled by the lobby. Once you get to your floor take a good look at the walls and the rugs. Filthy, stains everywhere, looks like they have neglected it for years and years. The cherry on top was on my final night I had a run in with two large roaches (scarafaggi!) in the bathroom. Totally grossed out, couldnt sleep, just wanted to leave. Stay away, in fact, run. bring Raid!

When we booked Hotel des Palmes as part of a New Year's getaway, we looked forward to staying somewhere with history. In its day, this hotel was THE place to hold meetings and rendezvous with the high-profile folk of Palermo. When we arrived, the hotel lobby spoke of better times and felt a bit messy, with a noticeboard of events and fixtures that wouldn't have seemed out of place at Butlin's, but looked very wrong here. The front desk staff were helpful, but not particularly happy folk, and the porter/concierge desk was never once manned. Upstairs, our room was lovely, but the corridors we followed to reach it were depressingly pre-refurbishment. The positive thing is that the refurbed areas have been done beautifully, and when we returned at the end of our Sicilian holiday, we stayed in an even lovelier room than the first. However, the air con was impossible to regulate and very noisy, so that kept us awake at night, and the parking system was equally frustrating as the parking building was a good 10 min walk away and if you wanted your car, you had to ask reception who would phone the parking attendant who would drive the car to the hotel but for some reason this process always had us waiting 30-40mins. Positives - the breakfast room manager was warm and welcoming, the hot chocolate is to die for and the hotel's location is unbeatable. You could do a lot worse than stay at the Hotel des Palmes if ever you find yourself in Palermo.