Grand Hotel Europa

Very good location close to train station and downtown. Rooms are clean but in not so good condition. We had really cold room. The heating was off. Lights in room was crazy. At night automatically go on. So you sleep and then at 2 o clock night you have a day. Breakfast was good, freshly with a lot of choices. Just coffee was instant and taste terrible. If you want to stay close to town and Train station than is good. But it isn't at all 5 🌟 hotel standard.

The service was super pleasant. Although our room was not ready when we arrived, because we were early (before the check-in time), it was quickly managed to clean the room. The staff managed to let us in the two booked rooms not even 15 minutes after our arrival. The staff was very kind and the rooms were clean and nice. We could also keep our luggage after checking out until our train had arrived. But if you visit by car you have to pay extra, cause there is no free parking. Just the regular one from the central railway station. The rooms were very quiet although the traffic (cars, trains...) are next to the hotel. They have two windows (right behind one is the next) when the room is fronting the street.

My husband and I loved staying here. We purchased their casino and dinner night bundle and had a great time! The bed was very comfortable, and the shower was fantastic. As some others here mentioned, the breakfast buffet was exquisite. The staff were friendly and accommodating. This was our first time to Innsbruck - a very cute city and beautiful in the snow!

Great hotel, great customer service, amazing breakfast and lovely bar. The rooms are Morden, well cleaned and comfortable. The hotel is well located in front of the train and bus station which makes life very easy. I would happily stay here again. The all the teams are brilliant, I got in Innsbruck at 6am, they let me store my luggage without any hassle. I am coming back at the beginning of march this year and I will be able to see if the experience that I had is constantly through out the year.

This hotel has everything you need. Great staff, room service, great front desk staff and a Brilliant Breakfast!! The location is perfect for the ones who like to walk around on Old Town, 3 min walk to the station. What more do you want! All our requests were taken seriously and acted upon immediately. I loved a little care for their guests by keeping a bunch of apple basket at the reception. That was really cute! Thanks for adding up to my beautiful experience in Innsbruck

Not great. Dated rooms, sad bathroom and shower which leaks water everywhere, poor lighting, aged carpet, loud location at train and bus station & intersection. The hair dryer was broken, pillows were uncomfortable, and room was tiny, very hot, rather unbearable as the temperature control did not work. (We even had an upgraded room!) That being said, the gentleman at reception was very polite and helpful, and the barman was great. But the other people had no idea what was going on or where anything was. They couldn't order us a cab, it was much better to go to the train station and just get one there. 1,000 Euros for three nights, I expect much more from a hotel. B

Location next to train station was very convenient. Room was fine. Some small stains on carpet and veneer was chipped and peeling off furniture. Breakfast was good and was included with room when booking through 3rd party. I had never stayed in "5 star" hotel and it seemed about the same as a 3 or 4 star hotel.

The location of this hotel is convenient. You could say the rooms are dated but we found it comfy and clean. This hotel is probably one of the best around this area so this coupled with good service I cant fault it much. Front staff was willing to check us in early so thank you to the front office team for efficient management.

They claim to be the only five star hotel in town. I don't know who hands out these stars, but this is more like a two, maybe three star hotel. To be fair, they are in the middle of a renovation (July 2017), so maybe it'll be better once that's done. The good: Reasonably priced, very friendly staff. Bathroom was remodeled and much better looking. Room is very quiet. Bed is just ok. Meals in the restaurant were fantastic. I would give them five stars. Definitely eat there. Now the bad: it's across the street from the bus station, and that's where you need to park your car. It's a 10 minute walk to Old Town, where there are much cuter hotels (at least from the outside), but parking there is impossible. Carpet in the room has a lot of disturbing stains, but maybe the renovation will replace them. Be sure to deadbolt your door. One of the hotel workers came in without knocking, and we had a do not disturb sign on the door! I expect better training, especially for a so-called five star hotel.

Stayed here as part of the Monograms program. It's a really eclectic hotel and the service, rooms, and style of the hotel are great. It's just in a really bad location. There's a police station across the street, but there's just an element of not feeling comfortable when walking around the outside of the hotel. Another reason we didn't feel safe was when my wife locked herself out of our hotel room, the person working the desk gave her new keys to our room without any verification or validation of who she was. She was handed the key by just providing a room number. At that point the door was locked at all times.

While the hotel was adequate, this was my least favorite so far on the trip. The shower would go from freezing to scalding with no in between. The beds were very hard, pillows were terrible with no support and when using the toilet the seat was broken. We asked them to fix it but it was never done. I would stay here again but reluctantly.