Grand Hotel Excelsior Malta

Grand Hotel Excelsior delivers exactly the kind of stay where small imperfections fade behind a genuinely comfortable experience. Yes, the hotel shows its age in a few corners, but it’s the kind of “older grand hotel” charm rather than neglect. Everything was consistently clean, well maintained, and welcoming, which set a positive tone from the start. The room was a standout. It was impressively spacious and the bed was genuinely comfortable, making it easy to unwind after long days out. That sense of space and comfort really elevated the stay. The spa area added another layer of relaxation. The gym, much like the rest of the hotel, is on the older side. Some equipment wasn’t functional, but the overall size of the space made up for it. There was enough room and variety to still get a decent workout in, so it didn’t feel like a drawback worth deducting a star for. Overall, Grand Hotel Excelsior Malta offers a warm, comfortable, and satisfying stay—especially if you value spacious rooms, cleanliness, and a touch of classic hotel character.

The buffet at Admiral's Landing in Excelsior Hotel is outstanding! A wide variety of fresh, delicious dishes, beautifully presented and constantly replenished. The live cooking stations are a great touch, and the desserts are irresistible. Staff are friendly and attentive, making the whole experience smooth and enjoyable. I can easily say it's one of the best buffets ever. Highly recommended for anyone looking for quality, variety, and great service!

Just returned from a 4 day break at the Grand Excelsior hotel. We had a fantastic time celebrating a friends 60th. The staff are fantastic and went over and above. Everyone was helpful, curteous and very polite, but have to make a big shout out to Jordan who was always there to help, give directions, recommendations and ensure everything was just perfect - even down to ensuring ice buckets and flutes were waiting in rooms after a busy day in valetta sight seeing. Also a huge thank you and shout out to Janet for arranging a wonderful upgrade and invite to the drinks in the exec lounge. ||The breakfast was fantastic, rooms were large, clean and very comfy bed. The reception and entrance was breathtaking and palatial. We had read reviews where people had described decor as tired, we did not see that and thought the decor and furnishings blended pefectly in the grand hotel. ||We want to express our thanks to Norbert (although I must question his choice football team ;) and all the fantastic staff at this lovely hotel. We will be back for sure.

We stayed one week at the hotel Excelsior at the end of November, and I have no words to express my gratitude to everyone who made our stay such a wonderful experience! From the reception team, the young, tall doorman who always paid special attention to our 3-year old boy, the cleaning staff, to the restaurant crew — everyone was welcoming, helpful, and genuinely polite. Our suite was so spacious and comfortable that we sometimes preferred staying in and relaxing over going out. And the food at the hotel restaurant was so good that, even though we usually enjoy eating out, we often chose to dine in. Overall, we warmly recommend this hotel.

We read so many mixed reviews on this Hotel on the Jet2 app. We had a wonderful stay at this Hotel and were not disappointed with anything ,Every member of staff was 1st class, were so welcoming and friendly ,The food was 1st class,The Hotel was spotless and the rooms were huge ,Yes the hotel is not ultra modern but the style of the Hotel is in keeping with the area ,Modern would not be right, We had robes and slippers in the room and water,Fabulous choice at the Buffet. There was a courtesy Mini bus from the Hotel up the to Valetta every half hour and vice versa coming back down.We will definitely be back. Thankyou for a fabulous holiday.

It is a very nice property. View to the harbor and poll are beautiful, and the traditional design of the hotel very impressive. Unfortunately, service is not high quality. We put the sign to clean the room on the door in the morning, and had it cleaned late afternoon. Even simple items were forgotten to be replaced in the room, such as soap, hand towel, etc. Their restaurant menu is not very diverse, some items have very small portions. Breakfast doesn’t reflect a five stars hotel breakfast. There aren’t almonds and other nuts, for example.

Our stay at the Grand Hotel Excelsior Malta was extremely disappointing and unprofessional from start to finish. Before arriving, we communicated with the hotel by email and received written confirmations. However, once we arrived, the hotel changed what had been clearly stated in their emails. When we tried to follow up, we were told that the employee handling our case was on days off, and no one else took responsibility or replied. This level of communication is unacceptable for any hotel, let alone a so-called 5-star property. The most serious issue is that the hotel charged us for an extra night after we had already checked out. We immediately informed them, yet instead of correcting the mistake, they launched an “investigation” that took one full month, only to falsely claim that we stayed the last night — which is completely untrue. This is extremely concerning and feels like taking money from guests unfairly. Regarding the hotel itself: - The rooms are old, poorly maintained, and not clean - The breakfast is very poor, with limited choices and low quality - The staff is unprofessional, unhelpful, and disorganized Overall, this was one of the worst hotel experiences we have ever had. This hotel does not deserve a 5-star rating in any way — neither in service, quality, nor professionalism. We strongly do not recommend this hotel and deeply regret choosing it.

The staff and location of the Grand Excelsior are they main reason I would recommend this hotel. The staff throughout the hotel are amazing, special mention to Maria who served us at dinner in the Admirals restaurant overlooking the harbour. The location is stunning, the hotel lobby and the areas overlooking the bay are fabulous. However, there is an air of faded grandeur in some areas of the hotel for example, our room was comfortable and well appointed but in need of an update. Would we stay here again ? 100%. The positives far outward the negatives and we look forward to a return visit.