Grand Hotel Excelsior Port Royal

I stayed at this hotel for my friend's wedding and the service was unacceptable. I paid for the room as they were getting it prepared. Once they told me the room was ready, I went to the room, took a shower, and laid down to take a nap. The front desk clerk came and knocked on the door like 3 hours later saying that I need to pay more money. I asked to speak to the manager and he says that she made a mistake but I need to pay more money, because her drawer is short and she cant leave until the drawer is clear. I paid the money but I feel they had got over. I also witnessed my friend, the bride being told to tell her guests to get out of the pool or the police would be called. To attract business from the customers that help make your hotel a successful place to have, being treated like that makes me never want to return. Ill be spending my money somewhere else when I go back to Jamaica. This hotel was disappointing for my first visit to Jamaica!!

The worst!!! No bottled water no vending machines no ice, tvs not working, rooms filthy, old, cockroaches, hallway infested with pigeons or whatever they were, whose excrement coated the walls as well as the hand railings and floor. Had to move 3 times to get a decent room. When we finally got a decent room it was time to leave. They overcharged everything and the bar we’re passing off lower priced liquor as the top shelf stuff. Never ever again! We were overcharged for the rooms and they wanted to charge $400 for an additional person to be in the room.

We stopped for a few days to rest before going home via Kingston airport, great location loved the water view. The staff were so professional attentive and helpful. They had a Dragon boat race and showed the UAFA football match on large screen so the weekend was buzzing. We took a boat trip from the Hotel and that was fun. This Jamaican owned hotel has new Jamaican managers that are bringing great changes.

I can't speak about the rooms as I only went to the restaurant with my family. Food was awful, it's the first place I have been to that spoils such simple meals. How can you not make fries properly???? To make matters worse, the service was poor. They had requested making reservations prior along with your order. When we arrived we waited half hour without any assistance. Then when we were finally seated the food came in parts and to make matters even worse it was cold and awful. No microwave to warm it? We went on karaoke night, which was a Friday, so that brought the vibe. That was the only good part about it. The water is not even well kept anymore.

Wonderful hotel and location on the water! I spent 2 days fishing right there at the hotel. There were huge barracuda, cow-fish, puffer fish, starfish, and so on. Lots of birds and wildlife. Granted, the rooms are in need of a little cosmetic work but they actively working on those issues. Super chill vibe at this hotel; very relaxing and tranquil. Nice warm pool. This hotel is not necessarily "fancy" but it is very comfortable and the breakfast was made-to-order and tasty. Check it out!

The Grand Excelsior Hotel is a nice little spot for some quiet relaxation , the place is currently under some renovation but was still comfortable enough for a weekend stay the thing I appreciated most was the quietness for most of the day. And the hospitality of the staff we interact with was very good. I would recommend the Hotel as one of the place in Kingston to consider for your stay.

Went here for the restaurant. We were able to walk in and eat but was rushed through everything because "the kitchen closes at 8:30" and it was also a Monday. Definitely tried calling before going but could not get through on the number google provided. However, we were able to stay the staff left at 9 and chill (the bar also closed at 9, and again, it was a Monday). It's a nice spot to chill and enjoy the breeze as it's right by the water. Also has some good spots to take photos.

Grand Hotel Excelsior Port Royal is a perfect mix of business and relaxation. It’s a peaceful escape just outside the city — ideal for getting work done in a calm setting, while still enjoying the charm of Port Royal.||Big up the entire staff for their warm hospitality and professionalism — always friendly and helpful. Karaoke Fridays are a real vibe and a great way to unwind and connect with others staying at the hotel.||Special mention to the chefs — the food is consistently excellent, fresh, and flavorful. Whether it’s breakfast or dinner, they always deliver.||Highly recommend for anyone needing a quiet retreat, whether for work or a weekend recharge.