642georginar
Google
We stayed for 2 nights at this hotel and we were quite disappointed especially when it’s €1000 a night, we expected much better. ||The hotel’s location is lovely, views over the lake are stunning as are the grounds and also a reasonable spa area. ||We were kindly given an earlier check in time of around 2:30pm but unfortunately due to traffic we weren’t able to take advantage of that. Upon departure we were denied an extended 1 hour late check out time which I think for this type of hotel with a check in time of 4pm is poor. ||I was told that the next people were arriving immediately after us so they couldn’t accommodate which I thought was strange because when you contact the hotel for an early check in, you’re told it’s not guaranteed and only upon availability. ||The noise in the hotel from other rooms both upstairs and downstairs continued for most of both nights until late and started again early in the morning. This obviously didn’t make it that relaxing. ||We thought the food choices in the hotels Mediterranean restaurant were limited and not great, nor did it change daily which again is disappointing for a hotel of this standard. ||Because of this we ate in the room both nights, again very small/limiting menu which was the same menu as the bar downstairs. ||There was no option for a simple cooked white fish and this was a bit of battle upon calling room service to order the second night. The first night the bread was stale and hard. Not what we find acceptable. ||We are use to and fortunate to stay in 5* hotels often internationally and these sorts of minor requests should not be a problem for the hotel to arrange for guests. ||Breakfast was perhaps the best meal of the day, however not sure how fresh some of it was, again the bread seemed like shop bought and the berries weren’t that fresh. ||The rooms were nice, albeit a little small (superior lake view), it was clean but the shower water pressure wasn’t very strong. ||Overall we didn’t really enjoy our stay that much, unlikely to recommend or stay again due to it being very over priced for what it was. The previous hotels we’d come from in the Dolomites far exceeded this one, which was a shame to end our trip on.