Grand Hotel Français (Ex. Best Western)

We stayed here for a long weekend in December. |We booked last minute directly through the hotels website and wanted a balcony, so got the deluxe room with balcony.|The room was huge.|The bed was too comfy with good heating, a fridge to keep drinks cold and a great walk in shower.|We easily caught the tram from the airport, which stops at the Cathedral and was about 5 mins walk. We could see the Cathedral at the end of the road from the balcony.|Loved the ginger cat at the opposite apartments.|In warmer weather, coffee,  dinner and drinks on the balcony would be ideal. |The main sites were walking distance, we used the boat to get over to Darwin, but otherwise trams are useful. |The main shopping streets are around the corner, cute little shops plus your usual high street stores, but very quiet at night. ||All the staff were very friendly and welcoming.||The bar on the ground floor was lovely and even made cocktails not on the menu. ||Loved the water fountain in reception to keep filling up.||Bordeaux was a lovely city,  we're not wine drinkers, just love a city break.||

Had a short break at the start of February. Great hotel and location is perfect with everything in walking distance. Tram is just a short walk away too. Staff couldn't do enough for us Just mentioned that I was coeliac and they went out of their way to cater for me Room was excellent and hotel was so clean also. Great welcome too

A lovely hotel in a good location in Bordeaux. Friendly staff. My daughter and I swapped rooms so I could have a walk-in shower. She had a bath. Rooms were good size. Bordeaux is quite flat so it was easy to walk around to look at the sights. Breakfast at the hotel was good too.

This hotel has left the Best Western chain. I received a notice just before Christmas. When I emailed regarding my upcoming stay in March, I received a very quick reply. My reservations have been kept exactly as made, and they welcome me. I'm very happy, because this looks like a super hotel. Great customer service already!

Great location in the heart of Bordeaux. Walking distance (4-5 minutes) to the Grand Theater, Cathedral and great restaurants and stores. The staff is extremely helpful. |The room we've got was too small for us (for the money we paid, in my opinion), but they have bigger rooms. The hotel itself is beautiful. They have an elevator. Breakfast was great. As always, Best Western met our expectations.

What a superb hotel this is! The staff are the friendliest we have ever experienced and always smiling and happy to help with anything at all. Room perfect and clean and quiet. In house cocktail bar “Casa” is sublime as is the mixologist Pierre. So helpful even with bespoke mocktail creations.|Unlimited fresh water (cold or ambient or sparkling) available on tap and fresh pastries complimentary throughout the day too.|Location is fantastic, just a few steps from the main streets and along a quiet elegant side street.|We loved it and would most definitely recommend this hotel.

Nicolás and Malika and the entire staff was amazing. Helped us in everything we needed. Although the view of our particular room wasn’t great (paid a lower price which was ok with us) the room itself was great and spacious. Location was also great. Would stay there again in a heartbeat!

We have stayed at this hotel twice in these past 10 months. The location is superb as it is located in the pedestrian area of downtown Bordeaux. Our first visit was in July of 2024, and most recently we were there in the first week of 2025 The staff are wonderful and put up with us practising our French (which means they switch to English easily when we start to look confused). The bar, located at the front of the hotel entrance is very chic and their mixologist made us the most delightful, and delicious cocktails.. When we stayed with them in July 2024, they were part of Best Western and were still part of that group when we booked our January visit with them in late 2024. Happily, I can report they have not changed. Best Western has lost a jewel. In July, we made the mistake of booking into another boutique hotel in Bordeaux, located close to the tram station, thinking to have a different and maybe better experience. No. It was not better and frankly, much worse. The interior of the other hotel looked rundown and worn around the edges. Their breakfast had signs limiting people on what they could take and you had to request coffee from their barista, once you got their attention. Coffee was limited too. The breakfast was okay, but not anything inviting or memorable. The breakfast at Grand Hôtel Français on the other hand, is wonderful. It features homemade yogurt, fruit compote, croissants, pain chocolate, brioche, local cheeses, paté, eggs, fresh fruit and of course wonderful coffee. We had to leave very early for our flight back to Toronto, and we were a little sad we couldn't have our breakfast as we were leaving before 06:30. What did they do? They set up the breakfast area early, just for us! The entire feel of this hotel is that of a lovely, welcoming old home. There is a beautiful spiral staircase next to the elevator. We got a larger room this time, which featured a large bathroom featuring both a standalone shower and a deep bathtub, also with a shower. It has a double sink as well. I can't wait to get back to Bordeaux so we can stay with them again.