knotheadusc
Google
My husband and I decided to visit Vilnius, Lithuania for five nights to celebrate my birthday. Although it's been a long time since we last visited a Hilton property, we decided the Grand Hotel Vilnius was just the place for the festivities. And, from the moment we arrived, until we departed, this hotel mostly didn't disappoint. Almost every employee was very friendly, service oriented, and professional.||We also enjoyed our room, which was a deluxe with a balcony. We had an excellent view of the Cathedral and its bell tower. The room itself was comfortable and convenient.||I happened to mention to one of the servers at breakfast that it was my birthday. She surprised me with a little cake with a candle on it. Every day after that, she made a point of saying hello, and was very friendly and welcoming. That was much appreciated, and it didn't go unnoticed.||My one complaint has to do with the seating in the restaurant during breakfast. I found the chairs uncomfortable, so my husband and I decided we'd rather sit in the bar area. That was okay on most days. On the last day, we were strongly encouraged to move into the restaurant. I got the sense that the staff was hoping to keep the bar area unoccupied because it was more convenient for them. ||As a former server myself, I certainly understand wanting to be efficient and keeping areas clean for as long as possible. However, as a guest, I kind of felt put out, especially when the restaurant filled up and people were sitting in the bar, anyway. I suppose I could have said no to the suggestion/request to move, but I wasn't sure if maybe the bar area was closed. Obviously, it wasn't.||For as much as the breakfast costs, and the fact that the hotel is rated five star, that incident left me with a less than excellent impression on our last day. So that is why I didn't award five stars, because to me, five stars means near perfection.||However, I wouldn't hesitate to book another stay at the Grand Hotel Vilnius. It's a beautiful property, and overall, we had a wonderful time.